It provides clarity to IT and business users regarding their needs and requirements. It also helps document policies, risks, etc. Collaboration is easy and fun to use. Another great feature is automatic presentation preparation for management.

It helps us to map core business processes that are in need of review. We utilize the IBM Blueworks Live tool to conduct analysis regarding the redundancies and other related issues within processes. After which we undertake benchmarking and create a new design using this amazing software.

Blueworks has provided us with a steady set of templates to utilize for mapping. We were previously using different platforms for some of the geos, but Blueworks has given us a consistent standardization across the organization to do all our process mapping on one platform.

We use it as a process mapping tool.

Blueworks Live gives insight into where processes can be more productive. It gives that, "Ah ha!" moment from a visual perspective. Since a lot of people are visual, having this is helpful as it provides the ability to tweak, update, and refine processes so easily in Blueworks Live, that feeds improvement.

It enables decisions based upon processes that we do model, and ultimately move forward with.

The solution has improved our business processes.

Collaboration is key. Therefore, you don't have a document sitting on a shelf for multiple years with nobody looking at it. It is a live document. Whatever you have, it is live and accessible to everyone. 

Multichannel: You can use if from your mobile device or you can be on the desktop. It doesn't matter. You are always connected. It is cloud-based, so you don't have to install anything. People don't have hassle of installing, then updating, etc. It's always on the fly available for you on demand.

This becomes key, and it is a big differentiator.

We use automation in a few different areas. We have a number of internal (as well as external) processes, like expense reporting, sales handoff, and time tracking, which are all done in the IBM automation suite.

In terms of direction, one of the things that we value of a tool is not just that we are getting benefit from it, but can we apply that benefit to other client situations. One of the things that we look at when assessing if something is a candidate for automation: "Is it repeatable, or is it something that we could bring about to our customers?" This is definitely something that we consider when we are thinking about automation.

It raised the process maturity of the organisation from a low level to a reasonable degree of awareness and introduced some process language and conventions to the organisation. The SaaS solution was quick to set up and use.

The solution is quite easy and visual to use for stakeholder collaboration such as during workshops.

It did improve process maturity and floated the idea of the process governance roles but the organisation lost interest and found new tools (toys) to play with.

Along with the IBM BPM solution, the costs escalated too much and were unsustainable for a relatively small organisation.

Very collaborative, and business users understand it really well, which means we can then help them automate their business processes.

We don't use the document repository.

It has improved the way the organization functions. We were using it for design and modeling purposes. We didn't actually follow through with the tool into an operational process. So it was very much a discrete workshop-based activity.

We didn't use the document repository, at least, not extensively. We used it as a mapping tool.