IBM Blueworks Live Customer Service and Technical Support

AnimeshJain
Head of Process Innovation and Robotic Automation at a tech services company with 1,001-5,000 employees
We have used technical support, especially for Blueworks Live. There is an option to create a process app, which can be either a check list or a workflow. We were facing some technical issues with the execution of our workflow. We wanted to assign the task to a group of users, not to a single user. This is where we reached out to IBM support to help us out and improve the next release of Blueworks Live. View full review »
assistan836511
Global Business Process Management Leader at a financial services firm with 10,001+ employees
We have contacted technical support and they are pretty good. There are three levels required: * The response time. * The ability to resolve the issue in a reasonable time. * Guiding us to the right type of finish. At all levels, they meet the requirements and are pretty good. View full review »
Jared Michalec
VP Client Services at Salient process
We don't have a lot of interaction with the technical support. In most cases, we are the technical support, since we have the background. For Blueworks, they are very responsive. Often, we will either log tickets ourselves or log tickets on behalf of our customers. Then, the Blueworks support team is very responsive and will get back to us right away. View full review »
Learn what your peers think about IBM Blueworks Live. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
418,901 professionals have used our research since 2012.
StantonAttree
Principal Business Process Architect at Met Office
Business0055
Business Process Analyst at a financial services firm with 10,001+ employees
I haven't had to use the technical support, so that is saying something. View full review »
reviewer1232862
Process Architecture and Business Improvement at a comms service provider with 10,001+ employees
Technical support rolled out according to the licensing scheme. View full review »
Salim Mohamed AhmedSayede
Department Head - BI Strategy and Data Governance - Strategy Direction at Ooredoo Oman
We have a support contract. It's expensive but they're good. They were able to fix the stability issue. View full review »
Learn what your peers think about IBM Blueworks Live. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
418,901 professionals have used our research since 2012.