IBM Blueworks Live Pros and Cons

IBM Blueworks Live Pros

AnimeshJain
Head of Process Innovation and Robotic Automation at a tech services company with 1,001-5,000 employees
You can use if from your mobile device or you can be on the desktop. It doesn't matter. You are always connected. It is cloud-based, so you don't have to install anything.
The stability is pretty good. It is highly available, which is key. You don't lose your work and can autosave.
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assistan836511
Global Business Process Management Leader at a financial services firm with 10,001+ employees
For me, what I find to be the most valuable is its simplicity and the association with Microsoft Office.
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Jared Michalec
VP Client Services at Salient process
It has the ability to document in different formats. It is not tied to a specific model. You can look at it from different angles and see the intuitive nature of it. It always generates a valid diagram. You cannot create something that is not BPMN compliant.
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Allen Zacchino
Risk at Citibank N.A. - ISP Peering
For me the most valuable feature is that it's one depository for our bank. So it's not like everybody has their critical processes on SharePoint or on their desktops. Everything is centrally located. It's very intuitive, easy to use. The support that I get from IBM is always great.
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StantonAttree
Principal Business Process Architect at Met Office
It has a built-in capability to capture process owners and managers against processes along with other process governance roles.
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Director1181
Director at a retailer with 1-10 employees
In terms of the collaboration features, from the point of discovery, it was useful to go to load up the policies and the rule sets that the client had. And in terms of exploring options and being able to model a variety of different processes, that was incredibly useful as well.
Valuable features include real-time modeling and design work, the ability to perform workshops with clients in real-time with the tool, and getting instant output.
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reviewer990291
Change Management Specialist, Finance & Control at a manufacturing company with 10,001+ employees
The business process discovery is excellent. The diagram or blueprinting functionality of the solution are very good. It's quite easy. You can link the sub-processes and get a big overview of the whole process then.
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Business0055
Business Process Analyst at a financial services firm with 10,001+ employees
It enables decisions based upon processes that we do model, and ultimately move forward with.
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reviewer1232862
Process Architecture and Business Improvement at a comms service provider with 10,001+ employees
The solution is stable. All the refreshes run very well.
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Architec20dd
Architect at a healthcare company with 501-1,000 employees
Business users understand it really well, which means we can then help them automate their business processes.
We are you using the product as a process mapping tool and as part of a larger process improvement project. We use it with IBM BPM and IBM ODM. We get an automated workflow solution for our customers, an improved workflow automation.
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IBM Blueworks Live Cons

AnimeshJain
Head of Process Innovation and Robotic Automation at a tech services company with 1,001-5,000 employees
The ability to create a very structured rule. With the capability that we have right now, Blueworks Live is more process focused. We should be able to enhance it to include a lot more of decisions as well.
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assistan836511
Global Business Process Management Leader at a financial services firm with 10,001+ employees
It is BPMN-compliant but the tool needs to be more involved to get into a completely 2.0 oriented tool. It has a few things but it's not the complete BPMN model.
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Jared Michalec
VP Client Services at Salient process
We would like the ability to add additional custom colors. We would like to color additional items to add notes to the blueprint.
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Allen Zacchino
Risk at Citibank N.A. - ISP Peering
I wish Blueworks Live had simulations built in, but it doesn't. It also lacks a feature of reporting; ad hoc, drag and drop reporting. A lot of senior people are always asking for reports, and there's no reporting feature within IBM Blueworks.
The APIs are great, except the normal business user doesn't know how to create APIs. So it's hard because IBM comes to us as the business users and tell us to create reporting with APIs, except we don't know that, so we have to turn around and flip it to our IT people.
We'd also like to see it be Six Sigma or Lean compatible, a lot of people have asked about that.
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StantonAttree
Principal Business Process Architect at Met Office
The user interface is quite easy at first but process analysts soon run into roadblocks of limited functionality, which is disappointing.
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Director1181
Director at a retailer with 1-10 employees
Some of the import functionality was a bit restrictive, in terms of loading data in from other data sources. Something as simple as Excel, loading data tables from Excel, wasn't great. And vice-versa. Some of the export and import functionality with something like Visio - which, I know it's a slightly different tool - but being able to work seamlessly with those other tool sets would've been quite useful. I know it was something that was in the pipeline to be looked at. So that would be useful.
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reviewer990291
Change Management Specialist, Finance & Control at a manufacturing company with 10,001+ employees
The font size is really, really small and it's really not useful to print out process models because you cannot read what's written in different boxes. This makes it necessary for people to have access to the tool. We view licenses to see how the printing or output is. It's not very good.
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Business0055
Business Process Analyst at a financial services firm with 10,001+ employees
We haven't yet been able to dabble in case management with Blueworks Live, as it is not yet offered with the product.
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reviewer1232862
Process Architecture and Business Improvement at a comms service provider with 10,001+ employees
The solution is a very basic discovery product so it doesn't have that much modeling capability. This can be improved.
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Find out what your peers are saying about IBM, Microsoft, Software AG and others in Business Process Design. Updated: December 2019.
389,978 professionals have used our research since 2012.