IBM Blueworks Live Reviews

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AnimeshJain
Real User
Head of Process Innovation and Robotic Automation at a tech services company with 1,001-5,000 employees
Oct 09 2018

What is most valuable?

We utilize the collaboration features of this solution, such as editing pathways and uploading documentation, especially the documentation which is a key part inside the solution. There are a lot of… more»

How has it helped my organization?

Collaboration is key. Therefore, you don't have a document sitting on a shelf for multiple years with nobody looking at it. It is a live document. Whatever you have, it is live and accessible to… more»

What needs improvement?

There are a couple of things which are not there right now: * The ability to create a very structured rule. With the capability that we have right now, Blueworks Live is more process focused. We… more»

What's my experience with pricing, setup cost, and licensing?

Based on the licenses purchased, from a footprint perspective, you can have as many people as you want. You have multiple different categories of licenses to keep the cost low.

What other advice do I have?

My first process model had 142 activities. This is humongous from a single process perspective. To model, it took us three days to complete. It helped with our process version control issues. When we… more»

Which other solutions did I evaluate?

My hierarchy works only with IBM, but we do work with other products as well.
Jared Michalec
Reseller
VP Client Services at Salient process
Jul 02 2019

What is most valuable?

It has the ability to document in different formats. It is not tied to a specific model. You can look at it from different angles and see the intuitive nature of it. It… more»

How has it helped my organization?

We use automation in a few different areas. We have a number of internal (as well as external) processes, like expense reporting, sales handoff, and time tracking, which… more»

What needs improvement?

In the past, we have seen some projects not start on time. This is because we had some process gaps in our automation. By removing those and getting the right people… more»

What's my experience with pricing, setup cost, and licensing?

Our licensing costs are very minimal, because we get a lot of the solutions for free (as a partner).

If you previously used a different solution, which one did you use and why did you switch?

We try it ourselves before putting in front of our customers.

What other advice do I have?

Try it out. It is clear once you start using the solution that it is a different type of application. There is no direct competition to the tool. I don't think that there… more»

Which other solutions did I evaluate?

We only work with IBM.
Find out what your peers are saying about IBM, Microsoft, Software AG and others in Business Process Design. Updated: October 2019.
370,827 professionals have used our research since 2012.
Allen Zacchino
Real User
Risk at Citibank N.A. - ISP Peering
Mar 25 2018

What is most valuable?

We upload all our policies into Blueworks Live. It's used throughout the business for audit purposes, for backup purposes for employees. In terms of it helping with process version control issues, I… more»

How has it helped my organization?

We use it as a process mapping tool.

What needs improvement?

I wish Blueworks Live had simulations built in, but it doesn't. It also lacks a feature of reporting; ad hoc, drag and drop reporting. A lot of senior people are always asking for reports, and there's… more»

If you previously used a different solution, which one did you use and why did you switch?

We were looking at cost effectiveness, if it's intuitive or not to the employee. We went with IBM because it's intuitive and because of the cost. Originally we were with Lombardi, and IBM honored the… more»

What other advice do I have?

Use it. Test it, use it. It's great. It also has a lot to do with my guy at IBM. If we had this, and I had to call in to a number all the time, and it was just support out in India... It's great, but… more»

Which other solutions did I evaluate?

TIBCO, they were at the bottom of the list. Sparx, they were at the bottom of the list too. The top two were IBM Blueworks and an application called AG ARIS.
Real User
Director at a retailer with 1-10 employees
Mar 21 2018

What is most valuable?

* Real-time modeling and design work * The ability to perform workshops with clients in real-time with the tool * Getting instant output In terms of the collaboration features, from the point of… more»

How has it helped my organization?

It has improved the way the organization functions. We were using it for design and modeling purposes. We didn't actually follow through with the tool into an operational process. So it was very much… more»

What needs improvement?

We didn't really explore the opportunities for process execution. So moving from the modeling to the process orchestration, it wasn't very clear how we would do that from a BPM perspective, and then… more»

If you previously used a different solution, which one did you use and why did you switch?

We were using a previous solution, it was called "paper and ink." So we needed to something slightly more, well, less 19th-century and slightly more 21st-century. When selecting a vendor, what's… more»

What other advice do I have?

For what it did, for what we used it for, it was relatively complete.

Which other solutions did I evaluate?

We really only evaluated IBM in this particular scenario.
Real User
Business Process Analyst at a financial services firm with 10,001+ employees
Jun 23 2019

What is most valuable?

The usability is easy peasy. Most of the users from the business who do use Blueworks Live have found the tool through me. I end up training them on it, and they have been using it ever since. They don't usually come back to me for needs… more»

How has it helped my organization?

Blueworks Live gives insight into where processes can be more productive. It gives that, "Ah ha!" moment from a visual perspective. Since a lot of people are visual, having this is helpful as it provides the ability to tweak, update, and… more»

What needs improvement?

We haven't yet been able to dabble in case management with Blueworks Live, as it is not yet offered with the product.

What other advice do I have?

I would recommend starting small when using this product. We are using IBM BAW. We are also using Automation Anywhere throughout the organization, so the sky is the limit. We are planning to expand automation in our organization. We have… more»

Which other solutions did I evaluate?

This is the only product that I have used in this space.
Real User
Architect at a healthcare company with 501-1,000 employees
Mar 26 2018

What is most valuable?

In terms of utilizing the collaboration features, really we use everything. We use it for creating the as-is and the to-be business process model; for activities, decisions, documentation. We are you using the product as a process mapping tool and as part of a larger process improvement project. We… more»

How has it helped my organization?

Very collaborative, and business users understand it really well, which means we can then help them automate their business processes. We don't use the document repository.

What needs improvement?

I think it's pretty good. I can't think of any additional features it needs.

What other advice do I have?

I rate it a nine out of 10 because it does the work. I've recommended Blueworks Live to many people, for collaboration.

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User Assessments By Topic About IBM Blueworks Live

Find out what your peers are saying about IBM, Microsoft, Software AG and others in Business Process Design. Updated: October 2019.
370,827 professionals have used our research since 2012.

IBM Blueworks Live Questions

What is IBM Blueworks Live?

IBM Blueworks Live is a cloud-based business process modeling tool that helps discover, map and document processes and accessible anywhere through a browser and that generates industry-standard BPMN 2.0 layouts, documentation and output. Tutorial videos guide you through creating and editing a simple process model, allowing you to learn and perform business process modeling in minutes.
Also known as
IBM Lombardi Blueprint
IBM Blueworks Live customers
Cloudsoft Corp. Ltd., Bayer, S¾SS, Essex County Council
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