IBM Blueworks Live Reviews

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AnimeshJain
Consultant
Head of Process Innovation and Robotic Automation at a tech services company with 1,001-5,000 employees
Oct 09 2018

What is most valuable?

We utilize the collaboration features of this solution, such as editing pathways and uploading documentation, especially the documentation which is a key part inside the solution. There are a lot of… more »

How has it helped my organization?

Collaboration is key. Therefore, you don't have a document sitting on a shelf for multiple years with nobody looking at it. It is a live document. Whatever you have, it is live and accessible to… more »

What needs improvement?

There are a couple of things which are not there right now: * The ability to create a very structured rule. With the capability that we have right now, Blueworks Live is more process focused. We… more »

What's my experience with pricing, setup cost, and licensing?

Based on the licenses purchased, from a footprint perspective, you can have as many people as you want. You have multiple different categories of licenses to keep the cost low.

What other advice do I have?

My first process model had 142 activities. This is humongous from a single process perspective. To model, it took us three days to complete. It helped with our process version control issues. When we… more »

Which other solutions did I evaluate?

My hierarchy works only with IBM, but we do work with other products as well.
Real User
Global Business Process Management Leader at a financial services firm with 10,001+ employees
Jan 17 2020

What is most valuable?

For me, what I find to be the most valuable is its simplicity and the association with Microsoft Office. Typically when we talk of process designing, visual comes to our mindset. It's quick to learn. The learning curve is very condensed. The cloud version is very handy, but a specific feature that I… more »

What needs improvement?

The movement is similar to Aris, and Praga, it's very difficult for the users. Because it is cloud there has to be a satellite, but when it comes to the process of implementing the world is leaning towards more complex documentation. With the building model, they want to see with the integrated… more »

What's my experience with pricing, setup cost, and licensing?

They have a free subscription model that gives a lot of power to the users.

What other advice do I have?

It's on the cloud so it automatically gets upgraded to the latest version. My advice to others always ask questions, which is what I always tell my clients. You should be very observant, especially of why you are looking for processing. If your requirements are completely different from what the… more »
Learn what your peers think about IBM Blueworks Live. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
437,168 professionals have used our research since 2012.
Jared Michalec
Reseller
VP Client Services at Salient process
Jul 02 2019

What is most valuable?

It has the ability to document in different formats. It is not tied to a specific model. You can look at it from different angles and see the intuitive nature of it. It… more »

How has it helped my organization?

We use automation in a few different areas. We have a number of internal (as well as external) processes, like expense reporting, sales handoff, and time tracking, which… more »

What needs improvement?

In the past, we have seen some projects not start on time. This is because we had some process gaps in our automation. By removing those and getting the right people… more »

What's my experience with pricing, setup cost, and licensing?

Our licensing costs are very minimal, because we get a lot of the solutions for free (as a partner).

Which solution did I use previously and why did I switch?

We try it ourselves before putting in front of our customers.

What other advice do I have?

Try it out. It is clear once you start using the solution that it is a different type of application. There is no direct competition to the tool. I don't think that there… more »

Which other solutions did I evaluate?

We only work with IBM.
StantonAttree
Real User
Principal Business Process Architect at Met Office
Dec 20 2019

What is most valuable?

The most valuable feature is the support for BPMN 2.0 because it is an industry standard. Blueworks is easy to use. If you want a very simple quick and easy solution for… more »

How has it helped my organization?

It raised the process maturity of the organisation from a low level to a reasonable degree of awareness and introduced some process language and conventions to the… more »

What needs improvement?

The models produced are not sufficient to be imported and used by IBM Business Process Manager - the developers will need to use the IBM BPM modelling functionality to… more »

What's my experience with pricing, setup cost, and licensing?

It's fairly cheap and scalable for simple process discovery applications. It is easy to use. There are more comprehensive solutions at a similar price. Beware that there… more »

Which solution did I use previously and why did I switch?

I've used this in two organisations between 2012 and 2017 - the functionality didn't seem to have changed much from my perception as an end user.

What other advice do I have?

Unless you really want a simple solution for process discovery only and value simplicity over the ability to exploit more functionality, I see Signavio as a much better… more »

Which other solutions did I evaluate?

Not really, it was recommended by IBM as part of the IBM BPM package. Other solutions (Hitachi) were evaluated against this but I was not part of that process.
Real User
Change Management Specialist, Finance & Control at a manufacturing company with 10,001+ employees
Nov 30 2019

What is most valuable?

The business process discovery is excellent. The diagram or blueprinting functionality of the solution are very good. It's quite easy. You can link the sub-processes and get a big overview of the whole process then.

What needs improvement?

In relation to sub-process links, the design is poor. On one process you can link back, but the system doesn't link it to the activity directly. It's not that obvious to people, and because of this, they have to read the different notes to find out more. The font size is really, really small and… more »

Which solution did I use previously and why did I switch?

This solution is currently replacing Microsoft Vizio or other office tools such as PowerPoint, Word, or Excel within our organization.

What other advice do I have?

We use the cloud deployment model with IBM as the provider. If you are planning to use the tool wisely, it's a good idea to name conventions, terminology, and structures around doing so right at the beginning. Considering how you will use the tool will help ensure it won't get too messy. During the… more »
Real User
Business Process Analyst at a financial services firm with 10,001+ employees
Jun 23 2019

What is most valuable?

The usability is easy peasy. Most of the users from the business who do use Blueworks Live have found the tool through me. I end up training them on it, and they have been using it ever since. They don't usually come back to me for needs… more »

How has it helped my organization?

Blueworks Live gives insight into where processes can be more productive. It gives that, "Ah ha!" moment from a visual perspective. Since a lot of people are visual, having this is helpful as it provides the ability to tweak, update, and… more »

What needs improvement?

We haven't yet been able to dabble in case management with Blueworks Live, as it is not yet offered with the product.

What other advice do I have?

I would recommend starting small when using this product. We are using IBM BAW. We are also using Automation Anywhere throughout the organization, so the sky is the limit. We are planning to expand automation in our organization. We have… more »

Which other solutions did I evaluate?

This is the only product that I have used in this space.
Real User
Process Architecture and Business Improvement at a comms service provider with 10,001+ employees
Nov 19 2019

What is most valuable?

The mega process maps are very easy to use. You can do standard things like indicating which applications to use or to look at different pieces of information that are linked to the process. This helps with polices, etc.

What needs improvement?

The solution is a very basic discovery product so it doesn't have that much modeling capability. This can be improved. The solution needs to be seamlessly integrated with downstream automation.

What's my experience with pricing, setup cost, and licensing?

The licensing costs are based on the number of users. There are editor licenses and UA licenses.

What other advice do I have?

We use the on-premises deployment model. I'd advise users that they need to look at how relevant the discovery process is, and how quickly you can maintain it or its life cycle as things change. They should also note how it interfaces with other platforms that are integrated into their automation… more »
Salim Mohamed AhmedSayede
Real User
Department Head - BI Strategy and Data Governance - Strategy Direction at Ooredoo Oman
May 18 2020

What do you think of IBM Blueworks Live?

What is our primary use case?

enterprise business process management.

How has it helped my organization?

Initially centralizing enterprise BP. 

What is most valuable?

Ease to use comparing the On-premises solution.

What needs improvement?

It should have more automation abilities. 

For how long have I used the solution?

We have been using IBM on-premises for 3 years better to move to blueworks.

What do I think about the stability of the solution?

Initially, it wasn't so stable.

What do I think about the scalability of the solution?

Cloud Bases solution no issue on the scalability.

How are customer service and technical support?

We have a support contract. It's expensive but they're good. They were able to fix the stability issue. 

Which solution did I use

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User Assessments By Topic About IBM Blueworks Live

Learn what your peers think about IBM Blueworks Live. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
437,168 professionals have used our research since 2012.

IBM Blueworks Live Questions

What is IBM Blueworks Live?

IBM Blueworks Live is a cloud-based business process modeling tool that helps discover, map and document processes and accessible anywhere through a browser and that generates industry-standard BPMN 2.0 layouts, documentation and output. Tutorial videos guide you through creating and editing a simple process model, allowing you to learn and perform business process modeling in minutes.
Also known as
IBM Lombardi Blueprint
IBM Blueworks Live customers
Cloudsoft Corp. Ltd., Bayer, S¾SS, Essex County Council
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