IBM Blueworks Live Room for Improvement

AjarMathur - PeerSpot reviewer
Global Innovation Director at a consultancy with 10,001+ employees

IBM Blueworks is BPMN 2.0 compliant, but it does not adapt to the overarching BPMN 2.0 concepts. There is only one kind of BPMN 2.0 diagram. It is a process diagram. It doesn't have the concept of separate tools, which other products offer. If I had to do a hardcore BPMN 2.0 modeling, the product would have its own reservations. There were features we could not explore from a BPMN 2.0 perspective.

Most of the time, people who are shifting from Microsoft Office tools to a digitized way of working still want the reporting capabilities to be strong. Some tools, like ARIS or Signavio, offer customized solutions from the reporting perspective. If I have documented my whole finance process and want to fetch out a complete SOP report in a very customized manner, IBM Blueworks cannot provide it. We have to rely on some other services. So that's one area in which we always struggled, how to really customize the reporting aspects.

I understand that we need to keep the tool a little more asset-light. It's very difficult to keep adding many options, but at least a few BPMN 2.0 options were needed. We have been suggesting to IBM that we should have some way of customizing the reporting.

At least we should get a custom way of reporting it into different formats like Excel or putting up a logo for one of the clients so that their SAP can be printed that way.

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SM
Management Services Specialist at a government with 51-200 employees

There are challenges in ensuring that when a detailed process flow is designed using the IBM Blueworks Live software, the steps are easy to follow.  At times the system places boxes and lines in a manner that is very complicated and convoluted as the lines begin to crisscross. Sometimes you can't follow the steps in the map and it is difficult to structure them in a way that is not cluttered. 

In the Visio software, you can move boxes and lines to any area within the chart easily. In the Blueworks Live software boxes and lines are automatically placed by the programme and can't be easily manipulated.

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Fakhar Ul Hasan Mahmood - PeerSpot reviewer
Chief Information Officer at FFC

I would like to see integration with ERP systems. This would help us to simulate the process and see where the problems are. Though IBM Blueworks Live is a good tool for documenting, it can improve the simulation. It also must grow to automatic process intelligence and discovery (example: Sigovia).

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Business Process Design
March 2024
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Karuppuchamy Marimuthu - PeerSpot reviewer
Process Excellence & Analytics Lead at Majid Al Futtaim

There is an area of improvement. For example, if I have to put some comments or if I have to, in between, if I have to create some comments in the process map, it is not possible. We have to go by adding annotations or our text messages somewhere, so it doesn't really fit it. So it's, like, if you print a paper and you wanna write something on top of the process map, that's how it should be. So now it is not possible. 

Moreover, I can't insert any images. For example, within the process map, if I want to put it in the box or rectangle, or circle. If I have to use one image or icon, that's not possible. So these kinds of things which I thought would be very useful.

I would love to see these functionalities in future releases. So , for now, it's just an impossibility to write a command on top of a given code.

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Oussema Wazzeni - PeerSpot reviewer
Manager Financial Sector | Operational Excellence, RPA & AI at Ernst & Young

In the solution Signavio, they have a customer journey mapping feature that should be added to IBM Blueworks Live. It's valuable to map or document the customer journey to identify the pains and opportunities in this process.

Indeed, the Signavio solution allows us to design the customer journey (actions made by the customer in the process) using pictograms and icons. So, we can indicate tasks, tools, goals, and frustrating points.

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YS
Project manager at Yamazaki Machinery Co., Ltd.

Sometimes, the tool is automatic, which can complicate it, but once you're accustomed to manipulating it, you can use it very effectively.

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Katriina Sievanen - PeerSpot reviewer
Communication Specialist at UPM-Kymmene Oyj

Since you require a license per user to access the information it would be nice to have the ability to print the information out in large font for review. Currently, you can PDF but the text size is so small it can't be read properly.

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AZ
C at ibms

The objects that the solution creates are not unique. 

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Buyer's Guide
Business Process Design
March 2024
Find out what your peers are saying about IBM, Microsoft, Software AG and others in Business Process Design. Updated: March 2024.
763,955 professionals have used our research since 2012.