IBM Blueworks Live Valuable Features

Head of Process Innovation and Robotic Automation at a tech services company with 1,001-5,000 employees
We utilize the collaboration features of this solution, such as editing pathways and uploading documentation, especially the documentation which is a key part inside the solution. There are a lot of accounts with whom we work and they have all standard operating procedures. We are converting them into Blueworks Live models, uploading their documentation and screenshots along with having people to chat with on the fly. When the process is published, there are multiple people using the same process. This has become a key goal from the tool's perspective. View full review »
Global Business Process Management Leader at a financial services firm with 10,001+ employees
For me, what I find to be the most valuable is its simplicity and the association with Microsoft Office. Typically when we talk of process designing, visual comes to our mindset. It's quick to learn. The learning curve is very condensed. The cloud version is very handy, but a specific feature that I like the most is the visual import. 72% more can happen through visuals. The quick transition from visual and the ability to show that onto a tool. We need a great import mechanism and with all of the tools that I have worked with, Blueworks is one of the best for importing the visual. One of the other elements would be a quick design. We can create quickly and convert from one model into another model, such as from a discovery model into a process model, with just one click. It helps people like me when we are doing a ground paper approach and we are training the client and they are trying to document it. Now we can document it and show them the process benefits. Currently, there is no other tool that is more cost-effective on the market. View full review »
Jared Michalec
VP Client Services at Salient process
It has the ability to document in different formats. It is not tied to a specific model. You can look at it from different angles and see the intuitive nature of it. It always generates a valid diagram. You cannot create something that is not BPMN compliant. It is very usable. That is probably one of its biggest selling features: Its ability to have someone sit down and spend a couple minutes on it, then they are off and running. View full review »
Find out what your peers are saying about IBM, Microsoft, Software AG and others in Business Process Design. Updated: February 2020.
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Allen Zacchino
Risk at Citibank N.A. - ISP Peering
We upload all our policies into Blueworks Live. It's used throughout the business for audit purposes, for backup purposes for employees. In terms of it helping with process version control issues, I administrate our licenses. I don't actually build the processes themselves. So I don't know all the different processes within all the different departments, how they work and how they run everything. For me the most valuable feature is that it's one depository for our bank. So it's not like everybody has their critical processes on SharePoint or on their desktops. Everything is centrally located. It's very intuitive, easy to use. The support that I get from IBM is always great. My sales guy, Steve, he always picks up the phone when I call him. It's good to have somebody like him onboard. View full review »
Principal Business Process Architect at Met Office
The most valuable feature is the support for BPMN 2.0 because it is an industry standard. Blueworks is easy to use. If you want a very simple quick and easy solution for fairly simple workflows, this is a good choice. I believe that the APQC cross-industry process hierarchy and some linear single role workflows can be imported. It has a built-in capability to capture process owners and managers against processes along with other process governance roles. The 'milestone' models are quite good for discovering architecture and then moving into workflow modeling. View full review »
Director at a retailer with 1-10 employees
* Real-time modeling and design work * The ability to perform workshops with clients in real-time with the tool * Getting instant output In terms of the collaboration features, from the point of discovery, it was useful to go to load up the policies and the rule sets that the client had. And in terms of exploring options and being able to model a variety of different processes, that was incredibly useful as well. Building out my first process model took quite a while, because I hadn't done it before. But the teething problems were very limited and very short-lived. Within 24 - 48 hours, we were pretty much in full flight. As for process version control issues, that wasn't something we were particularly suffering from. View full review »
Change Management Specialist, Finance & Control at a manufacturing company with 10,001+ employees
The business process discovery is excellent. The diagram or blueprinting functionality of the solution are very good. It's quite easy. You can link the sub-processes and get a big overview of the whole process then. View full review »
Business Process Analyst at a financial services firm with 10,001+ employees
The usability is easy peasy. Most of the users from the business who do use Blueworks Live have found the tool through me. I end up training them on it, and they have been using it ever since. They don't usually come back to me for needs after the fact. View full review »
Process Architecture and Business Improvement at a comms service provider with 10,001+ employees
The mega process maps are very easy to use. You can do standard things like indicating which applications to use or to look at different pieces of information that are linked to the process. This helps with polices, etc. View full review »
Architect at a healthcare company with 501-1,000 employees
In terms of utilizing the collaboration features, really we use everything. We use it for creating the as-is and the to-be business process model; for activities, decisions, documentation. We are you using the product as a process mapping tool and as part of a larger process improvement project. We use it with IBM BPM and IBM ODM. We get an automated workflow solution for our customers, an improved workflow automation. We're helping our business. View full review »
Find out what your peers are saying about IBM, Microsoft, Software AG and others in Business Process Design. Updated: February 2020.
397,408 professionals have used our research since 2012.