The ease of documenting and digitizing the processes was valuable to us. Most of our clients were using Microsoft Office tools to document their processes. They were not centralized repositories. We recommended and sold the solution as a single source of complete enterprise processes, including integrating metamodels like controls, roles, or application systems. It also had unified repository access so everyone could see a single source of truth. That was our major use case where we used to sell IBM Blueworks.

It's very easy, very quick to create a process map. It has templates. The look and feel is very nice. What we want to achieve out of the process map, we can achieve it using Blueworks.

It is valuable that the licenses are transferrable between different users.

The reporting that we can generate from IBM Blueworks Live has been interesting. We found the KPIs, risks, process modeling, format, and colors, to be very good. We use the EY template and it is interesting to generate reporting in this format.

The solution is easy to operate. Also, there is an automatic mode to make the business flow. You don't have to put any lines or arrows in a decision point in IBM Blueworks Live; it's very automatic.

Collaboration is most valuable. You can collaborate online with many people. People can comment, and you can comment back. It is just like a social network, and that, for me, is very good.

It is easy to make diagrams in this solution. It is running pretty well for me.

I like the two-tiered approach, that is, discover and then drill down to the main steps. You can right click and attach risk, policies, and much more. It is a user-friendly solution.

IBM Blueworks Live is cloud-based and provides easy access to all your processes in one place. 

The solution allows us to automate processes but also be able to seamlessly create a process with little effort compared to Visio, which we used years prior.

When using Visio, it takes a lot of time to design a process flow whereas the IBM Blueworks Live tool makes it easier to quickly design a flow.

The IBM Blueworks Live tool allows you to add key details to every step within your process design. For example, we were mapping a process that utilizes a number of forms. We were able to attach those forms and even legislation associated with particular steps within the process. This enabled the team to review these inputs in relation to streamlining the process.

For me, what I find to be the most valuable is its simplicity and the association with Microsoft Office. Typically when we talk of process designing, visual comes to our mindset.

It's quick to learn. The learning curve is very condensed.

The cloud version is very handy, but a specific feature that I like the most is the visual import. 72% more can happen through visuals. 

The quick transition from visual and the ability to show that onto a tool. We need a great import mechanism and with all of the tools that I have worked with, Blueworks is one of the best for importing the visual.

One of the other elements would be a quick design. We can create quickly and convert from one model into another model, such as from a discovery model into a process model, with just one click. It helps people like me when we are doing a ground paper approach and we are training the client and they are trying to document it. Now we can document it and show them the process benefits.

Currently, there is no other tool that is more cost-effective on the market.

I like the way this solution utilizes standards rules for connectivity. We develop a map which can't be done arbitrarily, it requires following a series of rules for adding decision boxes or connecting activities with one another, that kind of thing. I love the control factor.

The business process discovery is excellent. The diagram or blueprinting functionality of the solution are very good. It's quite easy. You can link the sub-processes and get a big overview of the whole process then.

We upload all our policies into Blueworks Live. It's used throughout the business for audit purposes, for backup purposes for employees.

In terms of it helping with process version control issues, I administrate our licenses. I don't actually build the processes themselves. So I don't know all the different processes within all the different departments, how they work and how they run everything.

For me the most valuable feature is that it's one depository for our bank. So it's not like everybody has their critical processes on SharePoint or on their desktops. Everything is centrally located. It's very intuitive, easy to use. The support that I get from IBM is always great. My sales guy, Steve, he always picks up the phone when I call him. It's good to have somebody like him onboard.

The usability is easy peasy. Most of the users from the business who do use Blueworks Live have found the tool through me. I end up training them on it, and they have been using it ever since. They don't usually come back to me for needs after the fact. 

We utilize the collaboration features of this solution, such as editing pathways and uploading documentation, especially the documentation which is a key part inside the solution. There are a lot of accounts with whom we work and they have all standard operating procedures. We are converting them into Blueworks Live models, uploading their documentation and screenshots along with having people to chat with on the fly. When the process is published, there are multiple people using the same process. This has become a key goal from the tool's perspective.

It has the ability to document in different formats. It is not tied to a specific model. You can look at it from different angles and see the intuitive nature of it. It always generates a valid diagram. You cannot create something that is not BPMN compliant.

It is very usable. That is probably one of its biggest selling features: Its ability to have someone sit down and spend a couple minutes on it, then they are off and running. 

The most valuable feature is the support for BPMN 2.0 because it is an industry standard.

Blueworks is easy to use.  If you want a very simple quick and easy solution for fairly simple workflows, this is a good choice.

I believe that the APQC cross-industry process hierarchy and some linear single role workflows can be imported.

It has a built-in capability to capture process owners and managers against processes along with other process governance roles. The 'milestone' models are quite good for discovering architecture and then moving into workflow modeling.

The mega process maps are very easy to use. You can do standard things like indicating which applications to use or to look at different pieces of information that are linked to the process. This helps with polices, etc.

In terms of utilizing the collaboration features, really we use everything. We use it for creating the as-is and the to-be business process model; for activities, decisions, documentation.

We are you using the product as a process mapping tool and as part of a larger process improvement project. We use it with IBM BPM and IBM ODM. We get an automated workflow solution for our customers, an improved workflow automation. We're helping our business.

• Real-time modeling and design work
• The ability to perform workshops with clients in real-time with the tool
• Getting instant output

In terms of the collaboration features, from the point of discovery, it was useful to go to load up the policies and the rule sets that the client had. And in terms of exploring options and being able to model a variety of different processes, that was incredibly useful as well.

Building out my first process model took quite a while, because I hadn't done it before. But the teething problems were very limited and very short-lived. Within 24 - 48 hours, we were pretty much in full flight.

As for process version control issues, that wasn't something we were particularly suffering from.