IBM BPM Customer Service and Technical Support

Luis Yndigoyen
Partner at a tech services company with 11-50 employees
The technical support is good. They have good people working for them at IBM, who are knowledgeable and responsive. You need to have also good counterparties on your side to ask the right questions. View full review »
Jay Birchmeier
Client Engagement Manager at a tech services company with 11-50 employees
Tech support is an area that could be improved. What we've seen over the years is that they had better support in the past than they do now. They're a little slower to respond; that could be based on the resources that are available to IBM. View full review »
Md8140
Managing Director at a tech services company with 51-200 employees
We don't use their support. We have our own IBM experts who are certified and have years of experience. View full review »
Learn what your peers think about IBM BPM. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
426,772 professionals have used our research since 2012.
Anand Venkateshwaran
Head Enterprise Platforms at Mashreq
We get very good support from IBM on whatever issues and challenges we have. I think they are very quick to respond. We have a good, healthy relationship with IBM in this regard. View full review »
Enterarch677
Chief Enterprise Architect at a insurance company with 201-500 employees
We have received very good technical support. View full review »
Learn what your peers think about IBM BPM. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
426,772 professionals have used our research since 2012.