IBM BPM Primary Use Case

Mohammed Almalki - PeerSpot reviewer
Head of Solution Architecture at Riyad Bank

We mainly use it for human-centric operational processes (less than 20).

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SureshThota1 - PeerSpot reviewer
Enterprise Digital Solution Architect at Mashreq

We use the solution to manage our business process.

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Prince Mathew - PeerSpot reviewer
General Manager - Information Technology at K Raheja Corporates

We have taken the BPM route in BAW.

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Buyer's Guide
IBM BPM
March 2024
Learn what your peers think about IBM BPM. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,386 professionals have used our research since 2012.
Alexey Nakonechnyy - PeerSpot reviewer
Deputy CEO at Integrity

We have some developers and analytics providing the solution for customers. We use the solution for automation, credit processes, onboarding, and some HR processes. Our clients are international enterprise-sized banks.

The solution is deployed on-premises, but it's been on the cloud since 22nd February. It is rarely mixed. At most, there could be a cluster on the cloud and a data center.

The solution can be integrated with blockchain.

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Devashish Mishra - PeerSpot reviewer
Client Partner at Peristent Systems

A banking client is using IBM jBPM for Customer Due Diligence, and they are having user screens developed in Brazos. I think they are treating it like headless BPM, but it is not actually headless BPM. So, some of the screens and the navigation are from the old jBPM technology itself, and they have some of the customizations on top of that by using Brazos screens.

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Nguyen Duy - PeerSpot reviewer
Head Of Project Management Office at HPT Vietnam

We use IBM BPM in my company to digitalize some of our internal banking processes in the areas of fintech, logistics, and insurance.

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SaidGaga - PeerSpot reviewer
Self employed ECM BPM Senior Consultant - Project Manager at Gacosi

We use the solution for business management.

The solution can be deployed both on-prem and cloud.

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MK
Senior Techincal Architect at a outsourcing company with 10,001+ employees

IBM BPM is used for integrations. We are an enterprise application integration team. We integrate most of the companies' integrations and business process modeling.

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YI
Infrastructure Manager at Dts

Our clients use IBM BPM for loan origination and for opening accounts.

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AD
FileNet System Engineer at a tech vendor with 201-500 employees

We use it mainly for ACM. We currently have two projects for e-services. 

I am currently using V5.5.5, but I started with the old version from the content management survey and image survey. I also used V4, V4.5, and V5.1.2.1.2. Currently, we have a cloud deployment, but previously, we had an on-premises deployment.

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Ateeq Rehman - PeerSpot reviewer
Manager Software Development at a financial services firm with 10,001+ employees

Our primary use case is moving documents electronically from desk to desk.

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Sameer N - PeerSpot reviewer
Technical Architect at MindTree

It is an on-premises solution that helped us automate business processes like onboarding customers, loan management, loan approval, and leave approval.

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BA
Professional Services Manager at a tech services company with 51-200 employees

Previously, our company's business automation process was slow. IBM BPM's schedule and response functionalities are excellent. So, our customers are happy with it. We implement the solution for our customers.

My clients utilize IBM BPM for various business processes, ranging from correspondence management and vacation requests to expedited legal cases and numerous committee meetings. There are countless use cases in which IBM BPM proves to be a valuable tool for my clients.

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Thinh Tran - PeerSpot reviewer
BPM Consultant at TCB

We use IBM BPM for marketing. We use a lot of processes on IBM BPM at the bank.

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BS
Unemployed at a tech services company with 11-50 employees

I used it in my previous company where we did a lot of work with banks, financial institutions, and accounting firms. We were primarily using it for automating business processes, but a lot of them were really custom applications that used the process engine for making things happen. We were using it in innovative ways to make that BPM process engine do lots of other things that I'm not sure it was really ever designed to do. There was a lot of financial stuff. There were financial calculations that would fire off a SQL process and then get the results back. 

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DF
IT Systems Engineer Consultant at a insurance company with 10,001+ employees

We're using BPM in our policy area for when we deploy new rates. We're an insurance company. We change rates based on market trends, or analysis, or new vehicles in the market. We try to get those change requests in, process them, and get them back out so our rates are updated for market share.

We had been using a process that was very manually intensive. We use BPM to take that manual process and automate it from start to finish. When the product manager requests a change, it will go to the pricing analyst, they'll do their work and it's all organized and coordinated in sequence, so that they can make the right decisions at the right times for the process. And hopefully reduce the time that we get the rate revisions out to market.

We're not using it with Case Manager, it's just BPM exclusively at this point. In terms of workflow process, as I mentioned, the request comes in and it follows a sequence of events. The pricing analysts that work on these requests, they have a lot of decisions to make, a lot of documentation to look at based on state regulations or different product types. This helps them organize that and presents the information to them at the right step of the process, so they're not spending extra time searching through hundreds of pages of documentation to try to find what they need. It's all right there as they work through the process.

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PP
Senior Manager at Celfocus

I'm a consultant. We are working for a consulting company, and we initiate solutions in IBM BPM at the moment, mostly for banks.

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KC
BPM Solution Designer | Consultant at a energy/utilities company with 10,001+ employees

We have encountered different use cases with our clients. For example, in the financial, oil field, and automotive areas, we have used the solution for onboarding applications.

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VN
Senior Manager at PT Permata Anugerah Abadi

The use cases include security and network processing for internal purposes.

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SV
Vice President at a financial services firm with 1,001-5,000 employees

We use IBM BPM for banking transactions. 

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MG
Senior BPM Manager at Inspire

The most valuable feature of the solution is IBM Cloud Pak for Business Automation and how it's integrated with case management and the RPA and all these things with flexible deployment.

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AV
Head Enterprise Platforms at Mashreq

We currently use IBM BPM in our company to digitize platforms, to ensure that whatever we are currently doing in terms of manual operations, gets digitized. It means that anything a customer needs becomes an STP journey straight through processing instead of requiring any manual work. We chose IBM BPM because of that. I'm the head of enterprise platforms and we're a customer of IBM. 

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SG
Team Lead at a energy/utilities company with 10,001+ employees

We have used it for e-office. We have done a unification in a shared service center for our procurement activities and payment, and we have rolled out almost 180 processes.

We were on version 8.6, and we have recently upgraded to Business Automation Workflow (BAW).

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it_user842871 - PeerSpot reviewer
IT Consulting Architect at a financial services firm with 10,001+ employees

We are doing a lot of transaction processing for 401ks, moving processes out of a legacy workflow system into IBM BPM.

Our workflow processes are initiated from the web. They will start a process on the back-end, and move throughout all the steps necessary to process distributions, loans, and relevant transactional work. 

We started with Process Server, even before IBM BPM, so it was 2006 to 2007. When IBM bought Lombardi, we converted over. So, it has been quite a while.

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HP
BPM Application Developer at a financial services firm with 10,001+ employees

BPM is an internal workload tool, so I use it to move the funds between different accounts for client onboarding.

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SV
BPM Architect at GBM

I am a Solution Architect and I support both cloud and on-premise versions of IBM BPM. I use the solution for banking applications, such as account opening, fund transfers, corporate and credit limit approval process. In the insurance sector, digitalization, underwriting, life insurance claim settlement process, and vehicle claim settlement process. 

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it_user842862 - PeerSpot reviewer
Senior Web Engineer at a healthcare company with 10,001+ employees

We do claims processing and BPM is the product that we use to have the member ID's and codes added to it.

Process Portal is where most of our business users log in and complete their work, that's the main use of interface. 

We don't use it in conjunction with IBM Case Manager or any other IBM information product.

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FB
Digital Banking & Innovation Director at a financial services firm with 1,001-5,000 employees

We do use not the BPM alone; we use the BPM with the ODM and the BPM with the RPI from IBM too, which is Automation Anywhere. So we have a lot of pieces connect to accelerate the process. We have a business process to open accounts and a workflow from open accounts to transfers. The transfers include internal transfers and international transfers.  We have a business process to open accounts and a workflow from open accounts to transfers. The transfers include internal transfers and international transfers. We have about 60 processes, including nine complex processes implemented. We also have 20 ad-hoc processes. We created these processes in about a month.

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GV
CIO at a insurance company with 1,001-5,000 employees

I work for an insurance company and we use BPM to digitize two of our main claiming processes, to make them paperless.

We use it as a workflow platform and little more than that, because they are interconnected with other platforms of ours: our legacy systems, our customers, our partners, providers, etc. There are two BPM applications we developed with IBM, as a partner, to follow the bottlenecks and those kinds of things. So, I would say that it is more than a workflow software for us.

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it_user840888 - PeerSpot reviewer
Chief Innovation Officer at Habib Bank Ltd.

We're looking at automating and digitizing our processes. There are two use cases. One is centralization of account opening. That has been out there for just over a year. 

The second process that we picked is the consumer loans process, the loan approval process, the whole loan application. The loan application process has just been automated, so it's been there for about two or three months.That is what has been put on the BPM tool.

So we use it primarily for managing the workflow of the loan application or of account opening for a new customer who walks into one of the branches.

So far, the tool is fantastic. The challenge has been for our people, I think the ability to realize that the tool is only as good as the thought that you put behind it. So what my team ended up doing was using the existing process and putting it on the tool. Based on that, now they've realized that using the tool means there is an opportunity to rethink the process itself, as well. That's what we're going to go through. But the tool itself, the experience was fantastic.

We're not using it in conjunction with any other IBM products. This is a standalone application that we're using.

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it_user840882 - PeerSpot reviewer
Tech Lead at a financial services firm with 1,001-5,000 employees

We use IBM BPM for brokerage operations transactions, and workflow and process automation for those transactions. We use it for straight workflow and process automation. We have some straight through processing (STP), but most of it is human intervention. Therefore, we will start a process, which will start by requiring some sort of human intervention step, like a review or approval, then it will post to a system of record afterwards.

It has performed very well. We have had it for almost eight years. We will be hitting over a million transactions a day by the end of the year, so it is pretty successful.

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DM
Técnico sênior at a financial services firm with 501-1,000 employees

We primarily use the solution to develop some internal applications and as a business process modeler. It is a way to prototype and start developing applications.

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VamsiKrishna2 - PeerSpot reviewer
Software Trainee at Eidiko

We use IBM BPM for banking purposes and other banking service-related queries.

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VC
Manager - Systems and Services Delivery at a comms service provider with 1,001-5,000 employees

We're primarily using the solution for workflows, mostly. We are a telco-based company, however, most of our use cases are kind of in a workflow format. We're trying to workflow things across other systems.

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HM
Head of IT System Integration at a financial services firm with 10,001+ employees

We are using it to automate specific processes in cooperation with robotic process automation. We have some manual tasks that we want to automate and are using this to link different tasks under one process.

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it_user844506 - PeerSpot reviewer
Integration Engineer at a financial services firm with 1,001-5,000 employees

As a bank, any business processes which run on it:

  • A treasury application
  • A lost and stolen credit card application
  • New accounts, etc.

There are many use cases that are now administrated through one BPM processor.

It has performed pretty well. One of the concerns, which is a question of our processes more than the product, we like to do a monthly release cycle and that is not fast enough for some people. Therefore, we have created a separate BPM that we call our DevOps box, which allows them to update it anytime they want. This is in production.

We use it as a combination of machine processes and human processes. There is a workflow, then somebody kicks it off and enters the data. Some decisions are made automatically, and other decisions are made by human beings. Just the mix of these two makes it a good combination.

We are incorporating ODM to some degree.

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it_user841902 - PeerSpot reviewer
Integration Architect at a financial services firm with 1,001-5,000 employees

We've been using BPM for most of the enrollment process, for banking, infrastructure, the financial side. So we've been using BPM to improve our business management process.

Performance so far has been pretty good. We've been using for almost five years now. A lot of auditing is in there, so we're pretty good with it.

We will be using the automation product, that's a new version, I think. These are new things we just learned about it. So we'll be discussing that more now.

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JB
Business Development Management at a tech services company with 1,001-5,000 employees

My primary use case is to take a lot of the business processes from the client portfolio and smoothly, seamlessly transfer it over into a solution for them to grow their business. The key ideas are to eliminate a lot of the proprietary footprint in development and try to seamlessly go with their business logic in a framework, which we have developed, and be able to mitigate a lot of the risk and to make the front-end interaction with the customer optimal.

We use the solution as a workflow platform to manage processes. It really gets into understanding the business logic of the clients, seeing how closely that aligns with the frameworks that we've built out in the BPM portfolio, and keeping that locked into the solution.

In some of our use cases, we have used it in conjunction with IBM Case Manager and other IBM automation products.

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it_user248055 - PeerSpot reviewer
Managing Director at Couture Consulting

BPM is very horizontal solution, so it can be used across any kind of industry. Financial services is the largest one - banking and insurance would be the biggest sector for BPM. But really, it's anything where there's a situation where a request comes in the door and has to be serviced, or at least that use case fits most of the time. But my biggest project at the moment is telecom infrastructure for mobile phone tower installation of antennas.

In terms of how our clients use it for workflow, first of all they're just going to implement what the process is. It's very similar to any kind of BPR methodology, mapping out the process - the "as-is" process - and then using that process to identify what the "to-be" process should be, how it should be different. Sometimes, it's even just implementing things using automation with their "as-is," having automation so that they can actually analyze how it performs, and then using that to make decisions on how it should be improved. Then, in an iterative fashion, going ahead and making those improvements.

For our clients, I'd say the more common case of using it in conjunction with other IBM automation products would be the ECM, the content management, because a lot of business processes will be delayed with documents. So sometimes they will use the one that comes with BPM itself, but for customers that really want to focus on the documents, they will have IBM FileNet, the document management system for that, and that's usually fairly tightly compatible with BPM.

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it_user842886 - PeerSpot reviewer
Consultant at a tech services company with 10,001+ employees

Most of the use cases are for fraud investigations and managing the cases. We also use it regarding account opening. It's all related to financial services and banking, so it's all about account opening, fraud investigations, KYC, pretty much around the financial services processes.

We use it for workflow management. For example, when the customer requests opening of an account, they reach out to the customer and they initiate the process. Then it goes through the KYC process and it comes to the account executives to determine whether they are eligible to open the account. And of course, there would be a career check as well. So that workflow is actually implemented very well using BPM.

At this moment we are not using it in conjunction with IBM Case Manager or any other IBM automation products.

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AT
Senior J2EE Developer at DataServe

We use the solution to develop and deliver products. 

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Ismail El-Dahshan - PeerSpot reviewer
Digital Transformation Expert at areebah

We use the solution for multiple business processes and its quality of service feature.

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KC
Director, Digital Transformation at a tech services company with 51-200 employees

We use it to architect our core services and business processes. For example, my company is responsible for issuing licenses to oil and gas vendors who operate petrol and gas stations. This is a very complex process starting from submission of the license request to the approval by the minister's office, and then checking the localization policy to see where they can give approval. We use IBM BPM in a plethora of complex processes in different areas of our business.

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IA
MD at LeaseWeb

We use this solution for business workflow automation.

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HM
Head of IT System Integration at a financial services firm with 10,001+ employees

We were using IBM BPM as part of our business automation solution. It was used to assist in automation during our RPA implementation. 

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Viktor Dolyna - PeerSpot reviewer
DevOps Engineer at Integrity

We have four clients that use this solution. We use IBM BPM for business processes. 

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it_user841938 - PeerSpot reviewer
Team Lead Db And Middleware (operations) at a consultancy with 1,001-5,000 employees

BPM is one of several IBM products, part of a big platform that we have, which includes BPM, ODM, IIB, MQ, and DataPower Gateway, as well as API Connect. It's a part of a big solution. The idea of this big platform was to go from our old, monolithic development environments that were static, to something that is much more flow-oriented, and much faster to develop.

We are a logistics company, and everything is "events." The old fashion way to solve everything that was event-related was to store it in a database, and use and treat the data once it was in the database. Today, what we want to do - and we are on the verge of doing this with a new product, with a new platform - is to treat the data and to treat the flow as soon as it comes. If it can be automated like in BPM, we do it based on rules because we have them on ODM. The idea is really to treat the data as soon as it comes, and to have exactly the right decision, based on our rules of course. Once we get the information, be as fast as possible. Because in our company, really, delays are money.

We are not yet using BPM in conjunction with Case Manager.

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it_user841932 - PeerSpot reviewer
Sr Systems Engineer at a tech services company with 1,001-5,000 employees

Primary use case is to process a lot of the workflows for the different companies that we support within the insurance industry.

So far, it's performing really well. We've been migrating everything off an old BPM system into this, to keep it more modern. And so far, so good. It gives us a lot of functionality.

In terms of how it's used as a workflow platform to manage our processes, I can't really talk to that. I'm more on the technical side, I install the product. I don't do any of the development or workflow management pieces of it. I just get it running and make it available so they can use it.

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PK
Backend engineer at a financial services firm with 501-1,000 employees

It's mainly focused on the banking use case, specifically the retail banking business.

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NL
Principal Consultant at a tech services company

A good portion of our customers are in the financial services industry, so back office processing related to financial services.

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JB
Client Engagement Manager at a tech services company with 11-50 employees

Our customers use it as a workflow management platform for processes. We have a wide range of customers in terms of the types of processes. We've worked with a couple of the very large accounting firms on, for example, tax calculations for commercial clients. Think of it as TurboTax, but for commercial customers.

We also have onboarding use cases - every BPM product out there just supports onboarding. We have several of those types of use cases as well.

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it_user842910 - PeerSpot reviewer
Application Systems Engineer at a financial services firm with 1,001-5,000 employees

Mostly for business orchestrations, and developing the process applications within Wells Fargo Advisors, and we have other lines of business like retirement, wealth, etc. So we basically build the process models for all the internal back-office operations.

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it_user840867 - PeerSpot reviewer
Lead Architect at a tech services company with 1,001-5,000 employees

We use it for process or case management in the healthcare industry. We use it to make sure that, when a case moves between operators, that the right level of people approve the workflow. It causes the processes to pull the information back in, so we can redact the case appropriately.

When we started out it was a little painful, but as we adopted it to the healthcare industry practices that we have to follow, it has helped in faster development.

We don't use it with any other IBM products. We actually built our own processes for how applications behave, so we use the process engine piece of it to redirect the workflow appropriately. When a case or support ticket comes in to the customer service reps, we look at the information and, using the process engine, we figure out which process in the workflow we need to call to get the information back in. Then the customer service rep can use it to appropriately manage the case that they're looking at or investigating.

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EZ
Technical Service Advisor at PPG Industries
PS
Managing Director at a tech services company with 51-200 employees

It allows for model-driven development, easy to use drag and drop type configuration, integrations, reporting, etc.

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it_user840876 - PeerSpot reviewer
Business transformation manager at Financiers efectiva

We are changing the major database in our financial sector. We moving to a paperless process and added a risk engine to make the decision for each loan. 

We use it to evaluate each loan. We have people doing the evaluation of each loan and use BPM to accelerate the process by having metrics between tracking points. We are use validation on the screens to avoid errors. 

We are also using ODM and Avast Enterprise Business services. 

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it_user844515 - PeerSpot reviewer
Associate Director at a tech services company with 11-50 employees

We use it for human resources and insurance companies, who use it for their recruitment processes. It has been performing well.

Our clients use it for recruitment. There is a big recruitment process for each department. When they recruit somebody, the IBM BPM solution has a work process:

  • If he is commercial, rent him a car or a phone.
  • If he is only technical, there is a process to have a desk or a laptop.

We use BPM in conjunction with IIB, IBM Integration Process.

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it_user841953 - PeerSpot reviewer
Development Manager

We use it for eligibility of inbound data, so anything coming from the clients, loading it into our system. We have a product called Peer, and we use the BPM tool within Peer for business monitoring, dashboard for business, so they can monitor the status of the files.

When a file comes in it has to decide whether it has to decrypt the file - some of the files are encrypted - or whether we have to unzip the file, and which platform to send it to - we have multiple platforms. It has some intelligent process built in, so it knows exactly where to send it. And there is a lot of reporting coming out of this product too.

We're not using it with IBM Case Manager or any other IBM automation tool.

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Ivan Cardenas - PeerSpot reviewer
Expert engineer III at Sophos Solutions

I primarily use IBM BPM for the life cycle of the automation process.

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SN
Enterprise Architect at a financial services firm with 10,001+ employees

More than anything, we use IBM BPM to orchestrate processes. We don't have a culture of BPM, so we don't do process modeling and monitoring for improvement. Nonetheless, we get a benefit from the BPM.

Our developers have created some application views. I'm not sure if BPM is meant for application views, but they have done that to model and automate processes.

I am an architect and although I haven't worked with it directly, I am trying to help. The problem seems to be that we don't have the skill set to support it.

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PI
Co-Founder & CTO at Archista

We evaluated this product for governmental processes automation trials. Although they didn't actually commit to production, in evaluating this product against others based on Microsoft technology like AuraPortal, I can say that this is definitely better in terms of capability. This is especially true in citizen developers. It also has multi-platform support including Linux and Unix, which can't be achieved with the .NET stack.

Integrating with other products is easy for a variety of set APIs.

The use case was in education and we were able to complete a POC within one week without expert knowledge.

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it_user841923 - PeerSpot reviewer
Application Manager at a financial services firm with 10,001+ employees

We use BPM in order to process the entire data flow between our different applications to enable the data steward to take actions on some of the data quality issues. 

It was implemented last year. We have been in production a couple of months now. We have a team of data stewards who look at different data to determine and enable our master data management within the bank.

We implemented a couple of different workflows targeted towards different actions. For example, we have an MDM, the master data management platform. We have different clients' profiles coming in from different sources. So, sometimes we will get duplicates, and sometimes we get suspect duplicates. We implemented those workflows to trigger different actions, so the data steward can fix the data or take a human action to move the process forward.

IBM BPM is integrated into the master data management platform, so the MDM advanced edition. They are coupled together right now. 

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PM
Group Manager at a insurance company with 10,001+ employees

The power to understand and automate processes. 

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it_user844503 - PeerSpot reviewer
Development Manager at a financial services firm with 10,001+ employees

Implementing and automating business workflows.

We use it for automating certain processes which previously took a lot of time for agents to set up different products for customers. They would have to enter a lot of different systems. This has now mostly been automated.

It is running okay, though we have experienced a little instability lately.

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VM
Senior Account Manager at a tech services company with 51-200 employees

Everything is possible with the solution. We use it for order, personal and production processes. We make use of it in the healthcare and food markets. There are no limits to its use. 

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LF
Principal Engineer at a tech services company with 501-1,000 employees

We are consultants and integrators. We are also a partner of IBM. We implement IBM BPM in financial institutions for automatic support, process automation support, process digitalization, and process management. Our business cases are all around financial markets.

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LY
Partner at a tech services company with 1-10 employees

I was a consumer of the IBM products and implement IBM BPM in Latin America. I stopped being an end user of IBM products in past year, but still implement products.

Primary use case is more than 80 percent financial services, banks mainly, but also insurance:

  • Banks or organizations use it for credit cards or for opening accounts. 
  • Insurance use it for checking insurance claims.
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WH
Dev Ops Applications at Delta Lloyd

Automating business processes to reduce the amount of people in the business.

For example, when policy participants go on pension, then we automate the process by sending letters automatically, setting reminders, etc.

By automating several tasks, we have already reduced a lot of work for the business.

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AS
Solution Architect at Datamatics Global Services Limited

We use this solution for the implementation of loan processes for banking and financial institutions.

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AT
Senior J2EE Developer at DataServe

We use the solution as a business process management platform.

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it_user841962 - PeerSpot reviewer
Senior Middleware Engineers

We use it for the approval of mortgage insurance. 

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it_user844494 - PeerSpot reviewer
Integration Specialist at a insurance company with 5,001-10,000 employees

We use it for an insurance process. IBM BPM automates the processes. We use it for handling all the human tasks, people who were doing repetitive tasks, the tasks are now done by BPM.

We don't use it in conjunction with IBM Case Manager or any other IBM automation products, yet. But we're looking at the RPA stuff.

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AA
Development Team Lead at a tech services company with 1,001-5,000 employees

We use IBM BPM for process management for our users. With it, we don't need to load items under a sandbox using IBM BPM and it has a good general user experience with business processes.

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AG
TETRA & GSM Engineer at a government with 201-500 employees

I mainly use BPM to automate our internal workflows.

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AA
Development Team Lead at a tech services company with 1,001-5,000 employees

We use IBM BPM for AC Kronos process management to use for calls and users. 

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HP
BPM Application Developer at a financial services firm with 10,001+ employees

We use the product for workflow management and automation. It is integrated into different systems like RPA. 

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Buyer's Guide
IBM BPM
March 2024
Learn what your peers think about IBM BPM. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,386 professionals have used our research since 2012.