IBM BPM Primary Use Case

Managing Director at Couture Consulting
BPM is very horizontal solution, so it can be used across any kind of industry. Financial services is the largest one - banking and insurance would be the biggest sector for BPM. But really, it's anything where there's a situation where a request comes in the door and has to be serviced, or at least that use case fits most of the time. But my biggest project at the moment is telecom infrastructure for mobile phone tower installation of antennas. In terms of how our clients use it for workflow, first of all they're just going to implement what the process is. It's very similar to any kind of BPR methodology, mapping out the process - the "as-is" process - and then using that process to identify what the "to-be" process should be, how it should be different. Sometimes, it's even just implementing things using automation with their "as-is," having automation so that they can actually analyze how it performs, and then using that to make decisions on how it should be improved. Then, in an iterative fashion, going ahead and making those improvements. For our clients, I'd say the more common case of using it in conjunction with other IBM automation products would be the ECM, the content management, because a lot of business processes will be delayed with documents. So sometimes they will use the one that comes with BPM itself, but for customers that really want to focus on the documents, they will have IBM FileNet, the document management system for that, and that's usually fairly tightly compatible with BPM. View full review »
Dwayne Fishel
IT Systems Engineer Consultant at a insurance company with 10,001+ employees
We're using BPM in our policy area for when we deploy new rates. We're an insurance company. We change rates based on market trends, or analysis, or new vehicles in the market. We try to get those change requests in, process them, and get them back out so our rates are updated for market share. We had been using a process that was very manually intensive. We use BPM to take that manual process and automate it from start to finish. When the product manager requests a change, it will go to the pricing analyst, they'll do their work and it's all organized and coordinated in sequence, so that they can make the right decisions at the right times for the process. And hopefully reduce the time that we get the rate revisions out to market. We're not using it with Case Manager, it's just BPM exclusively at this point. In terms of workflow process, as I mentioned, the request comes in and it follows a sequence of events. The pricing analysts that work on these requests, they have a lot of decisions to make, a lot of documentation to look at based on state regulations or different product types. This helps them organize that and presents the information to them at the right step of the process, so they're not spending extra time searching through hundreds of pages of documentation to try to find what they need. It's all right there as they work through the process. View full review »
Lead Architect at a tech services company with 1,001-5,000 employees
We use it for process or case management in the healthcare industry. We use it to make sure that, when a case moves between operators, that the right level of people approve the workflow. It causes the processes to pull the information back in, so we can redact the case appropriately. When we started out it was a little painful, but as we adopted it to the healthcare industry practices that we have to follow, it has helped in faster development. We don't use it with any other IBM products. We actually built our own processes for how applications behave, so we use the process engine piece of it to redirect the workflow appropriately. When a case or support ticket comes in to the customer service reps, we look at the information and, using the process engine, we figure out which process in the workflow we need to call to get the information back in. Then the customer service rep can use it to appropriately manage the case that they're looking at or investigating. View full review »
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Tech Lead at a financial services firm with 1,001-5,000 employees
We use IBM BPM for brokerage operations transactions, and workflow and process automation for those transactions. We use it for straight workflow and process automation. We have some straight through processing (STP), but most of it is human intervention. Therefore, we will start a process, which will start by requiring some sort of human intervention step, like a review or approval, then it will post to a system of record afterwards. It has performed very well. We have had it for almost eight years. We will be hitting over a million transactions a day by the end of the year, so it is pretty successful. View full review »
John Bucknavage
Business Development Management at a tech services company with 1,001-5,000 employees
My primary use case is to take a lot of the business processes from the client portfolio and smoothly, seamlessly transfer it over into a solution for them to grow their business. The key ideas are to eliminate a lot of the proprietary footprint in development and try to seamlessly go with their business logic in a framework, which we have developed, and be able to mitigate a lot of the risk and to make the front-end interaction with the customer optimal. We use the solution as a workflow platform to manage processes. It really gets into understanding the business logic of the clients, seeing how closely that aligns with the frameworks that we've built out in the BPM portfolio, and keeping that locked into the solution. In some of our use cases, we have used it in conjunction with IBM Case Manager and other IBM automation products. View full review »
Abrar Mir
Chief Innovation Officer at Habib Bank Ltd.
We're looking at automating and digitizing our processes. There are two use cases. One is centralization of account opening. That has been out there for just over a year. The second process that we picked is the consumer loans process, the loan approval process, the whole loan application. The loan application process has just been automated, so it's been there for about two or three months.That is what has been put on the BPM tool. So we use it primarily for managing the workflow of the loan application or of account opening for a new customer who walks into one of the branches. So far, the tool is fantastic. The challenge has been for our people, I think the ability to realize that the tool is only as good as the thought that you put behind it. So what my team ended up doing was using the existing process and putting it on the tool. Based on that, now they've realized that using the tool means there is an opportunity to rethink the process itself, as well. That's what we're going to go through. But the tool itself, the experience was fantastic. We're not using it in conjunction with any other IBM products. This is a standalone application that we're using. View full review »
Luis Yndigoyen
Partner at a tech services company with 11-50 employees
I was a consumer of the IBM products and implement IBM BPM in Latin America. I stopped being an end user of IBM products in past year, but still implement products. Primary use case is more than 80 percent financial services, banks mainly, but also insurance: * Banks or organizations use it for credit cards or for opening accounts. * Insurance use it for checking insurance claims. View full review »
Application Manager at a financial services firm with 10,001+ employees
We use BPM in order to process the entire data flow between our different applications to enable the data steward to take actions on some of the data quality issues. It was implemented last year. We have been in production a couple of months now. We have a team of data stewards who look at different data to determine and enable our master data management within the bank. We implemented a couple of different workflows targeted towards different actions. For example, we have an MDM, the master data management platform. We have different clients' profiles coming in from different sources. So, sometimes we will get duplicates, and sometimes we get suspect duplicates. We implemented those workflows to trigger different actions, so the data steward can fix the data or take a human action to move the process forward. IBM BPM is integrated into the master data management platform, so the MDM advanced edition. They are coupled together right now. View full review »
Consultant at a tech services company with 10,001+ employees
Most of the use cases are for fraud investigations and managing the cases. We also use it regarding account opening. It's all related to financial services and banking, so it's all about account opening, fraud investigations, KYC, pretty much around the financial services processes. We use it for workflow management. For example, when the customer requests opening of an account, they reach out to the customer and they initiate the process. Then it goes through the KYC process and it comes to the account executives to determine whether they are eligible to open the account. And of course, there would be a career check as well. So that workflow is actually implemented very well using BPM. At this moment we are not using it in conjunction with IBM Case Manager or any other IBM automation products. View full review »
Jay Birchmeier
Client Engagement Manager at a tech services company with 11-50 employees
Our customers use it as a workflow management platform for processes. We have a wide range of customers in terms of the types of processes. We've worked with a couple of the very large accounting firms on, for example, tax calculations for commercial clients. Think of it as TurboTax, but for commercial customers. We also have onboarding use cases - every BPM product out there just supports onboarding. We have several of those types of use cases as well. View full review »
Merrill Higginson
Integration Engineer at a financial services firm with 1,001-5,000 employees
As a bank, any business processes which run on it: * A treasury application * A lost and stolen credit card application * New accounts, etc. There are many use cases that are now administrated through one BPM processor. It has performed pretty well. One of the concerns, which is a question of our processes more than the product, we like to do a monthly release cycle and that is not fast enough for some people. Therefore, we have created a separate BPM that we call our DevOps box, which allows them to update it anytime they want. This is in production. We use it as a combination of machine processes and human processes. There is a workflow, then somebody kicks it off and enters the data. Some decisions are made automatically, and other decisions are made by human beings. Just the mix of these two makes it a good combination. We are incorporating ODM to some degree. View full review »
Managing Director at a tech services company with 51-200 employees
It allows for model-driven development, easy to use drag and drop type configuration, integrations, reporting, etc. View full review »
Sr Systems Engineer at a tech services company with 1,001-5,000 employees
Primary use case is to process a lot of the workflows for the different companies that we support within the insurance industry. So far, it's performing really well. We've been migrating everything off an old BPM system into this, to keep it more modern. And so far, so good. It gives us a lot of functionality. In terms of how it's used as a workflow platform to manage our processes, I can't really talk to that. I'm more on the technical side, I install the product. I don't do any of the development or workflow management pieces of it. I just get it running and make it available so they can use it. View full review »
Anselme Millan
Team Lead Db And Middleware (operations) at a consultancy with 1,001-5,000 employees
BPM is one of several IBM products, part of a big platform that we have, which includes BPM, ODM, IIB, MQ, and DataPower Gateway, as well as API Connect. It's a part of a big solution. The idea of this big platform was to go from our old, monolithic development environments that were static, to something that is much more flow-oriented, and much faster to develop. We are a logistics company, and everything is "events." The old fashion way to solve everything that was event-related was to store it in a database, and use and treat the data once it was in the database. Today, what we want to do - and we are on the verge of doing this with a new product, with a new platform - is to treat the data and to treat the flow as soon as it comes. If it can be automated like in BPM, we do it based on rules because we have them on ODM. The idea is really to treat the data as soon as it comes, and to have exactly the right decision, based on our rules of course. Once we get the information, be as fast as possible. Because in our company, really, delays are money. We are not yet using BPM in conjunction with Case Manager. View full review »
Application Systems Engineer at a financial services firm with 1,001-5,000 employees
Mostly for business orchestrations, and developing the process applications within Wells Fargo Advisors, and we have other lines of business like retirement, wealth, etc. So we basically build the process models for all the internal back-office operations. View full review »
Development Manager
We use it for eligibility of inbound data, so anything coming from the clients, loading it into our system. We have a product called Peer, and we use the BPM tool within Peer for business monitoring, dashboard for business, so they can monitor the status of the files. When a file comes in it has to decide whether it has to decrypt the file - some of the files are encrypted - or whether we have to unzip the file, and which platform to send it to - we have multiple platforms. It has some intelligent process built in, so it knows exactly where to send it. And there is a lot of reporting coming out of this product too. We're not using it with IBM Case Manager or any other IBM automation tool. View full review »
Giam Villanueva
Business transformation manager at Financiers efectiva
We are changing the major database in our financial sector. We moving to a paperless process and added a risk engine to make the decision for each loan. We use it to evaluate each loan. We have people doing the evaluation of each loan and use BPM to accelerate the process by having metrics between tracking points. We are use validation on the screens to avoid errors. We are also using ODM and Avast Enterprise Business services. View full review »
Gonzalo Varalla
CIO at a insurance company with 1,001-5,000 employees
I work for an insurance company and we use BPM to digitize two of our main claiming processes, to make them paperless. We use it as a workflow platform and little more than that, because they are interconnected with other platforms of ours: our legacy systems, our customers, our partners, providers, etc. There are two BPM applications we developed with IBM, as a partner, to follow the bottlenecks and those kinds of things. So, I would say that it is more than a workflow software for us. View full review »
Integration Architect at a financial services firm with 1,001-5,000 employees
We've been using BPM for most of the enrollment process, for banking, infrastructure, the financial side. So we've been using BPM to improve our business management process. Performance so far has been pretty good. We've been using for almost five years now. A lot of auditing is in there, so we're pretty good with it. We will be using the automation product, that's a new version, I think. These are new things we just learned about it. So we'll be discussing that more now. View full review »
IT Consulting Architect at a financial services firm with 10,001+ employees
We are doing a lot of transaction processing for 401ks, moving processes out of a legacy workflow system into IBM BPM. Our workflow processes are initiated from the web. They will start a process on the back-end, and move throughout all the steps necessary to process distributions, loans, and relevant transactional work. We started with Process Server, even before IBM BPM, so it was 2006 to 2007. When IBM bought Lombardi, we converted over. So, it has been quite a while. View full review »
Associate Director at a tech services company with 11-50 employees
We use it for human resources and insurance companies, who use it for their recruitment processes. It has been performing well. Our clients use it for recruitment. There is a big recruitment process for each department. When they recruit somebody, the IBM BPM solution has a work process: * If he is commercial, rent him a car or a phone. * If he is only technical, there is a process to have a desk or a laptop. We use BPM in conjunction with IIB, IBM Integration Process. View full review »
Senior Web Engineer at a healthcare company with 10,001+ employees
We do claims processing and BPM is the product that we use to have the member ID's and codes added to it. Process Portal is where most of our business users log in and complete their work, that's the main use of interface. We don't use it in conjunction with IBM Case Manager or any other IBM information product. View full review »
Nick Laughton
Principal Consultant at a tech services company
A good portion of our customers are in the financial services industry, so back office processing related to financial services. View full review »
Harry Mavrakis
Head of IT System Integration at a financial services firm with 10,001+ employees
We are using it to automate specific processes in cooperation with robotic process automation. We have some manual tasks that we want to automate and are using this to link different tasks under one process. View full review »
Integration Specialist at a insurance company with 5,001-10,000 employees
We use it for an insurance process. IBM BPM automates the processes. We use it for handling all the human tasks, people who were doing repetitive tasks, the tasks are now done by BPM. We don't use it in conjunction with IBM Case Manager or any other IBM automation products, yet. But we're looking at the RPA stuff. View full review »
Wouter Huitema
Dev Ops Applications at Delta Lloyd
Automating business processes to reduce the amount of people in the business. For example, when policy participants go on pension, then we automate the process by sending letters automatically, setting reminders, etc. By automating several tasks, we have already reduced a lot of work for the business. View full review »
Ashish Singh
Project Lead at a tech services company with 5,001-10,000 employees
We use this solution for the implementation of loan processes for banking and financial institutions. View full review »
Samir Guragain
Senior Middleware Engineers
We use it for the approval of mortgage insurance. View full review »
Group Manager at a insurance company with 10,001+ employees
The power to understand and automate processes. View full review »
Development Manager at a financial services firm with 10,001+ employees
Implementing and automating business workflows. We use it for automating certain processes which previously took a lot of time for agents to set up different products for customers. They would have to enter a lot of different systems. This has now mostly been automated. It is running okay, though we have experienced a little instability lately. View full review »
Uriel Zamora
Technical Service Advisor with 10,001+ employees
Process automation. View full review »
Find out what your peers are saying about IBM, camunda, Bonitasoft and others in Business Process Management. Updated: August 2019.
365,423 professionals have used our research since 2012.
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