We have definitely seen ROI. When we first kicked it off, we said it had to pay for itself within three years, and it did. That is one of the reasons we have been able to keep the platform around.

We demonstrate ROI even before we go on. We show it to our clients from our understanding of the business assessments, expectations, and objectives. We then transcribe that into our technical solution, in which we portray and show them the ROI, from the user base from day one. Then, they can understand what they will realize in terms of time and in terms of growth.

As I was explaining elsewhere in this review, regarding the paper-based workflow, there were multiple business professionals involved, but now, with BPM, they actually do not work on paper, they do everything online. So they do better work than just filling the paper or processing it.

I would say the ROI is moderate because the license prices are high and the operation and maintenance cost is high. Just like Oracle ERP, you rarely see an ROI, but it becomes intrinsic to your organization. It's the same with any BPM tool. Even if you don't have a very high ROI, somehow you get captivated, locked into the tool.

I would say the ROI is a six out of ten.

Our customers do see ROI. They'll identify some particularly painful or uncoordinated processes to start with, then build out from there, picking off low hanging fruit.

BPM is good when used for the right use cases. I will not use BPM for a trading desk that's making split-second decisions because that is not the right use case for it. When you use it for the right use cases (e.g., a loan origination process for a bank, claims processing for an insurance company, or a healthcare provider accepting a claim and settling it), processes which typically range from hours to weeks, then when you apply BPM, you bring the processes down by an order of magnitude to minutes to hours, respectively. Those are the right use cases for BPM. There's no performance issue if you use it the right way. 

Our customer continue to use the product over time, which is the best indicator that they are seeing ROI from the product. 

It has a low cost to implement. You'll get your money back in the same year that you complete the project. 

Previously, there were human errors when they entered names. Sometimes, when they ordered a laptop for somebody, they ordered it two times because the first time the system did not acknowledge the order under the incorrect name. Then, they did not know it when through and received two laptops. They ended up having to return one of them, and this had a cost. 

This is why the product's ROI is so quick. 

It is an automated optimized way to ensure the quality of our data and staying synced to our old platform.

The volume of transactions a team can perform or execute generally increases. For example, I worked with a company using IBM BPM to decrease the time for obtaining a credit card from three days to 15 minutes.

7/10.

It gives us a good return on investment.