IBM BPM Room for Improvement

Zoran Cerkez
Owner/CEO at IT SPHERE
If you have a company that doesn't like to have everything ready out of the box and likes the capability of customizing a solution, you'll probably have a problem with this solution. You will need to do customizations on process portal, on your BPM applications ... If you want to use IBM BPM, you will have to invest a lot of money for licenses and you need to learn that there are limitations in developing applications. You cannot create anything you want. You need to follow all the rules that IBM BPM requires. For example: you cannot implement modern programming techniques (OOP), microservise architecture. You have services, you have a graphical tool for creating solutions, however, you cannot use this part of the code in other apps freely if you don't use toolkits and it can be sometimes very tricky. There are some things that the solution needs to improve upon from a developer's perspective. Software developers that use the eclipse process designer in older versions of BPM have had issues. The eclipse process designer and web process designer are quite different. With a web process designer, they cannot use IntelliSense during the coding in JavaScript. They cannot use some functionalities that weere in previous versions. From the client's perspective, there are problems with licensing. It is complex especially when you need to do upgrade from old to new version. You will need to use VPC instead of PVU per core and it is confusing. In case we are talking about cloud pack for automation it is good idea and it shoud be the future of automation of business processes but it is not ready yet. There are some functionalities that are missing ( for exampe sql services).I epxect that it will be solved soon. View full review »
Luis Yndigoyen
Partner at a tech services company with 11-50 employees
The simulation feature is great and provides a lot of value, but its complex to use. People need a high level of statistics to use it. View full review »
Anand Venkateshwaran
Head Enterprise Platforms at Mashreq
We place a lot of importance on security and one area they could make improvements in is to definitely increase the vulnerability and security patches to make it more robust and stable. As a financial institution we're always concerned about product and security vulnerabilities, it's an important parameter. The product could be more competitive in terms of cost. In a future release, I'd like to see more business related KPIs that can be measured from a digital transformation perspective. If they could build more on analytics reporting and help businesses to derive more benefits out of the solution that would be beneficial. I think they need to probably make it more business friendly and get more insights based on analytics. View full review »
Learn what your peers think about IBM BPM. Get advice and tips from experienced pros sharing their opinions. Updated: January 2021.
457,459 professionals have used our research since 2012.
reviewer1386273
Development Team Lead at a tech services company with 1,001-5,000 employees
Finding errors and bugs in the system is not easy. We can't seem to use the events or logs to find them, so it makes it difficult to debug the system. They really need to work on their debugging features to make is much, much easier. It would improve the solution considerably and should be something they add in a future release. The solution is pricey and time-consuming to manage. Technical support needs to be much more helpful. It would be useful if IBM could hold calls to help companies with system learning so we could better wrap our arms around the product. View full review »
reviewer1436001
Vice President at a financial services firm with 10,001+ employees
With the new IBM BAW upgrades, it's getting more complex with every release. They are trying to force the consumer or customer to upgrade every time there is an update. Patching is required every three months and a major upgrade every two years, which should be optional. It shouldn't be something that you have to do it, because the current product will be off their support. It causes a lot of grief and inconvenience in that users have to do all the testing again. This is difficult for them. The initial setup should be simplified. Technical support needs improvement. There should be flexibility, and there should be an improvement in customer focus rather than just product focus. Improvement in these areas will be helpful. View full review »
reviewer1412832
Principal Engineer at a tech services company with 501-1,000 employees
IBM BPM lacks openness, that is, the ability to become open for new options in terms of APIs, front-end development, and ecosystem. IBM BPM has been quite closed. One of the main improvements would be to somehow embed the rules engine into IBM BPM. Merging IBM BRMS and the rules engine with IBM BPM would be helpful. If there was some simpler way to define rules without having to put IBM BRMS on top of it, it would be good. It's something that we can get out of Camunda but not out of IBM BPM. View full review »
Peter Ishak Fawzy
Co-Founder & CTO at Archista
We would like to see this product cloud-native, as the market now is moving to both hybrid cloud and multi-cloud deployments. Being cloud-native helps in moving towards this strategy. We would like to have more flexibility in distributing the workload across different data centers and different locations. IBM BPM needs to be containerized and managed by K8s. IBM has a great chance in this, especially after the acquisition of RedHat. Making the BPM cloud-native will give great capabilities. This is the improvement that should be made to all the current tools as Kubernetes is the defacto standard now. View full review »
Falak Mughal
Manager at a financial services firm with 10,001+ employees
The issue that we have is with archiving and housekeeping. They don't have a mechanism to achieve processes, data sources, and data. We are currently struggling in this way and would like to get a solution for it. Having a document viewer would be helpful. As it is now, the system requirements are such that reviewing documents is on a single page. The problem is that with business nowadays is that there are too many requirements. View full review »
reviewer1466685
FileNet System Engineer at a tech vendor with 201-500 employees
You must have good experience to work with it. It is not that easy. Its installation is complex, especially in the new version for business automation, and it could be improved. It has a safety application embedded inside it, and you need to do a lot of configuration to install it. I have been working for two days to resolve an issue. View full review »
reviewer1386273
Development Team Lead at a tech services company with 1,001-5,000 employees
The debugging needs improvement. There is some confusion surrounding the debugging. They should also improve the APIs. View full review »
reviewer1420476
Enterprise Architect at a financial services firm with 10,001+ employees
Our developers are complaining that it's too complex to maintain. They are struggling to remodel or maintain existing interfaces and integration. I've been through the interfaces but the developers find it difficult to get into the code to maintain it, modify it, and customize it. View full review »
Ashish Singh
Solution Architect at Datamatics Global Services Limited
Some of the areas that could use improvement in this solution are: * It should provide more flexibility to connect with external systems, and there should be in-built services that can be used to integrate with other systems quickly. * It should have proper controls for mobile phones and tablets, which enable their access and use flawlessly. * It should provide in-built services to handle the CSHS Javascript error exceptions. * It should provide in-built tools for proper monitoring, purging, archival, etc. * There should be proper tools for code management, such as code compare and code merge. View full review »
Uriel Zamora
Technical Service Advisor at PPG Industries
It should have a more powerful and faster form builder, also the license is complex using PVUs. View full review »
Learn what your peers think about IBM BPM. Get advice and tips from experienced pros sharing their opinions. Updated: January 2021.
457,459 professionals have used our research since 2012.