IBM BPM Room for Improvement

Managing Director at Couture Consulting
I'm hearing things might be improving, to really deliver on BPM as opposed to simply workflow. That really should be emphasized a lot more than it has been, because a lot of customers will simply implement the process and leave it there, because the product maybe doesn't emphasize BPM as much as it should, as much as maybe they talk about it in the sales process. The whole idea of BPM, is to iteratively improve the process, and in order to do that you have to have the Analytics tool with it. A lot of times that doesn't go as far as it should simply because there's a lot more work to be done for that to happen, and just some sort of technical limitations that don't make that as easy as it should be. I think they are working on it. I'm looking forward to seeing how much of an improvement it will be. They did announce that they have some stuff on the way for this, so I'm hoping it will be good. I think that at the moment, BPM as an industry in general, and IBM in particular, is not differentiating itself enough. I think the hype for it is down a bit, and I think that is a key way that they can reinvigorate the whole thing, by going back to emphasizing the entire cycle and fitting in with business improvement, as opposed to just being a technology with a layer type of thing. So, that is, in a way, the most important aspect of it, for it to be BPM, as opposed to simply another way to implement a software solution that could be the same as anything else. View full review »
Dwayne Fishel
IT Systems Engineer Consultant at a insurance company with 10,001+ employees
I would like to see more inclusion of RPA technologies. If we have more manual processes, we can use robotic process automation and integrate that in with the solution. Other than that, it's meeting our needs with what the requirements were. View full review »
Lead Architect at a tech services company with 1,001-5,000 employees
One of the things that we are looking at is cognitive learning. IBM has another product called IBM RPA, I think, which is doing some of that stuff. We would like to see more of that with respect to cognitive learning and AI put back into the process engine to help. View full review »
Find out what your peers are saying about IBM, camunda, Bonitasoft and others in Business Process Management. Updated: January 2020.
391,616 professionals have used our research since 2012.
Tech Lead at a financial services firm with 1,001-5,000 employees
Some performance stuff around tasks and indexing. We know that there are changes coming in this space. A lot of the management stuff: It is a rather thick stack because you have to have WebSphere skills, IBM BPM skills, and an understanding of how the product runs on WebSphere. A lot of this will start to get a lot easier as they put it in containers, which will allow the platform to manage itself in some regards. Performance in the development environment space. I know that they have been taking it off the desktop version and putting on the web, and it is not 100% yet. A lot of the features of the product are old. It would be nice to see those updated. They are on the roadmap. Hopefully, they will get around to them at some point. View full review »
John Bucknavage
Business Development Management at a tech services company with 1,001-5,000 employees
I would like to see a lot more case studies. I'd like to see a lot more of the partners who've adopted these solutions come forward and demonstrate themselves. We have done this in the past where we had our clients at the IBM Think events interconnect, come forward and say, "This is what we've done with Miracle and IBM," and make that presentation known. I'd like to see a lot more of that available on a case by case basis. I'd like to see a lot more of the partners come forward and talk about how various partners have assisted them rather than just this is what it is and this is what it can do. Nothing like kicking the tires after you've bought it. Understand where the value is. View full review »
Abrar Mir
Chief Innovation Officer at Habib Bank Ltd.
At this point, we're still going through the process of exploring the features that we have. I think we're far from the stage where we can talk about new features. View full review »
Luis Yndigoyen
Partner at a tech services company with 11-50 employees
The simulation feature is great and provides a lot of value, but its complex to use. People need a high level of statistics to use it. View full review »
Application Manager at a financial services firm with 10,001+ employees
We are still discovering the potential of the solution, so we are not at this stage yet. There is a lot still to discover and implement. Maybe in a couple of months or next year, we will be able to see what exactly our needs are. Maybe it will be some functionality that the current software does not offer, but we are not at this stage yet. View full review »
Consultant at a tech services company with 10,001+ employees
It's a bit technical, related to the instance of migrations. It's a tough thing to handle, in every new release, in every upgrade, that we have to do things in the applications or in the product. I think IBM is working on it but I know there are a lot of requests coming in from different organizations on this. View full review »
Jay Birchmeier
Client Engagement Manager at a tech services company with 11-50 employees
BPM has always had this challenge: It had this promise to enable non-technical users, business people. That is an area where we, as a business partner, and other business partners, continue to build new tools that sit on top of BPM, to push that level of engagement further and further out to the business side. That's an area that still needs to be improved. Also, we would like to see integration with artificial intelligence, machine learning-type of technical capabilities. Right now, there are a lot Watson libraries out there. Building those integrations more, out-of-the-box, from IBM would be a good direction. View full review »
Managing Director at a tech services company with 51-200 employees
The user experience, while it has improved, should continue to improve. It should stay on that trajectory. These days, we are all spoiled by applications, like Amazon and Facebook, and stuff we are using in our day-to-day lives. We expect the same experience from enterprise applications as we do from consumer applications. Some of the companies which are leading the charge have minimized the gap of customer experience from consumer to enterprise. IBM and its BPM platform is moving in this direction. It still need to improve, but it's getting there. View full review »
Sr Systems Engineer at a tech services company with 1,001-5,000 employees
I think the best way it can be it improved, is to make it easier to install. It's a very complicated piece of software, and there are a lot of things you have to do to get it set up. It's not just running an installer. You install WebSphere. You install the BPM product, and there's a large host of other steps you have to do: run queries against the database, manually configure a bunch of properties files for your environment. I think if they could streamline all that, so it wasn't a considerable effort to install, that would be very useful. Because from an engineering point of view, you want to spend as little time as possible actually installing a product. I believe the install was supported by IBM itself. I don't know that we went through a vendor or a partner for that. View full review »
Anselme Millan
Team Lead Db And Middleware (operations) at a consultancy with 1,001-5,000 employees
I already know what is going to come in the next release because we had a discussion with BPM. Where it can be improved is Integration. I think that the direction that IBM is taking now, to have something that is much more integrated, that can be seen as one single solution, is clearly the right way. View full review »
Application Systems Engineer at a financial services firm with 1,001-5,000 employees
I checked out a session, here at the Think 2018 conference. They basically merged the old BPM with the Case Manager, PFS, etc. That's pretty good, but we need to figure out how we can better use the Case Manager and PFS with that existing business flow. View full review »
Development Manager
The business side says it needs more visibility into the process. Right now it's the basic stuff, that's what they see, but they want to see more features. We are exploring what other possibilities are there. Currently, it shows them where the process is, right on the file, whether the main adjudication system is processing the file or not. But if something fails, they want to see more information, like where exactly it failed, etc. View full review »
Giam Villanueva
Business transformation manager at Financiers efectiva
More customization. We like to customize the screens to show more things related to our company. Customization is very important for us; the complexity to build a solution. We need to make changes quickly, and sometimes the IBM team is very slow with the product evolution or changes to the tool. View full review »
Gonzalo Varalla
CIO at a insurance company with 1,001-5,000 employees
We haven't discovered what features could be added, yet. We are still in the early phases, and it has more features than we are using now. The people working on the front desk are having some problem with managing the documentation. For instance, they get a picture, and if the picture comes rotated 90 degrees, together with a picture that is not rotated, they have some problems dealing with that, technically. There are some minor aspects that on the usability side that are still lacking. That has to do with FileNet, too, I'm talking about the suite together. View full review »
Integration Architect at a financial services firm with 1,001-5,000 employees
I'm more on the infrastructure side, not on the development side of it. So I'm not sure I can answer this. It's scalable right now from the infrastructure perspective. But I'm not sure of the development side of it. I'm not a developer. View full review »
IT Consulting Architect at a financial services firm with 10,001+ employees
Better reporting. I do not think that we are fully taking advantage of what it already has yet. I have an interest around the robotic piece, and integrating that with the processes. I think that is certainly a good direction to be going. View full review »
Associate Director at a tech services company with 11-50 employees
We need process monitoring. It is somewhat complex to monitor all the processes which work. View full review »
Senior Web Engineer at a healthcare company with 10,001+ employees
It will be good to have the RPA. I learned that that's coming up, the workflows are going to have RPA in them, so I'm looking forward to that. View full review »
Nick Laughton
Principal Consultant at a tech services company
Better integration with other products in the automation suite; easier to integrate with IBM's Operational Decision Manager and content management system. View full review »
Harry Mavrakis
Head of IT System Integration at a financial services firm with 10,001+ employees
I would like it more documentation during the design phase. We would appreciate more user-friendly definitions of processes with a more user-friendly interface for documenting processes. Also, the ability to produce process documentation automatically in a readable manner. View full review »
Integration Specialist at a insurance company with 5,001-10,000 employees
There are some things, but nothing off the top of my head. I would have to think about it. View full review »
Wouter Huitema
Dev Ops Applications at Delta Lloyd
Consider an admin console during deployment. I would like to migrate single instances, not the whole bunch at once. View full review »
Ashish Singh
Project Lead at a tech services company with 5,001-10,000 employees
Some of the areas that could use improvement in this solution are: * It should provide more flexibility to connect with external systems, and there should be in-built services that can be used to integrate with other systems quickly. * It should have proper controls for mobile phones and tablets, which enable their access and use flawlessly. * It should provide in-built services to handle the CSHS Javascript error exceptions. * It should provide in-built tools for proper monitoring, purging, archival, etc. * There should be proper tools for code management, such as code compare and code merge. View full review »
Samir Guragain
Senior Middleware Engineers
We would like better performance and more visibility on each step of the tool. View full review »
Group Manager at a insurance company with 10,001+ employees
The business would like to use the product with a lot less IT and equipment involvement. View full review »
Operations Leader at a tech services company with 11-50 employees
All our clients are changing to microservice and cloud service. However, BPM does not have a solution for microservice and cloud service. It needs more integration for API management and cloud services. Also, it could maybe use a connection with microservices. View full review »
Uriel Zamora
Technical Service Advisor with 10,001+ employees
It should have a more powerful and faster form builder, also the license is complex using PVUs. View full review »
Find out what your peers are saying about IBM, camunda, Bonitasoft and others in Business Process Management. Updated: January 2020.
391,616 professionals have used our research since 2012.