IBM Business Automation Workflow Customer Service and Technical Support

SalesEng0d2e
Sales Engineer at a tech services company with 11-50 employees
The technical support is pretty good. I have definitely been frustrated at times, like opening PMRs, then getting later responses than I would like. However, I also realize that the support team only has so much bandwidth. View full review »
reviewer1125534
Software Engineer at a tech services company with 1,001-5,000 employees
We don't have any big issues with technical support. It is never fast enough nor quick enough. You never get to the smart guys fast enough, but that is just normal. I guess I'm satisfied with it. View full review »
SeniorMa69af
Senior Manager at a tech services company with 10,001+ employees
With technical support, when we create a ticket, we receive a response on time. View full review »
Find out what your peers are saying about IBM, camunda, Apache and others in Business Process Management. Updated: October 2019.
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Consultant3r2348
Principal Consultant at a tech services company
The solution's technical support could use improvement. The IBM BPM platform, at least from a cloud perspective, still requires using IBM support, which is not very responsive. On premises, the product under the covers is a little bit more complex than some competitors. View full review »
Graham Wallis
General Manager at a tech services company with 1,001-5,000 employees
I work closely with the support team. There are varying levels of quality of support between Level 1 and Level 2. Once you've worked with support and know how to build a package of what they're looking for, it's very quick and easy. It's more about making sure that you have the package ready: All the logs and the other things which are important. If you don't have the package, you're going to spin your wheels for a bit. View full review »
Find out what your peers are saying about IBM, camunda, Apache and others in Business Process Management. Updated: October 2019.
372,374 professionals have used our research since 2012.
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