IBM Business Automation Workflow Customer Service and Technical Support

Graham Wallis
General Manager at a tech services company with 1,001-5,000 employees
I work closely with the support team. There are varying levels of quality of support between Level 1 and Level 2. Once you've worked with support and know how to build a package of what they're looking for, it's very quick and easy. It's more about making sure that you have the package ready: All the logs and the other things which are important. If you don't have the package, you're going to spin your wheels for a bit. View full review »

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