IBM Business Automation Workflow Reviews

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Reseller
Sales Engineer at a tech services company with 11-50 employees
Jun 20 2019

What is most valuable?

It helps develop applications very quickly. Once clients get used to it and familiar with the methodology, then they don't feel so locked in. It is… more»

How has it helped my organization?

We do use it in our organization. We call it, "Like drinking our own champagne." We use it for a lot of our internal processes and see a lot of… more»

What needs improvement?

I would definitely like to see a unified interface between the BPM side of the house and the case side of the house. Something that just seems a… more»

If you previously used a different solution, which one did you use and why did you switch?

We are a consultancy on this tool.

What other advice do I have?

It is pretty usable. There is still a market for people like us, which means that it is not 100 percent usable. There are also some really good… more»
Jeff Teters
Real User
Software Engineer at W.R. Berkley Corporation
Jul 03 2019

What is most valuable?

It gives us the ability to create toolkits and use them across many different applications. It allows us to write things one time, instead of… more»

How has it helped my organization?

We use automation to process documents, bringing the email directly into the process workflow for underwriting. We plan to expand our use of… more»

What needs improvement?

I am not that excited about the move to using BPM on the web. I like the thick client, because it seems a bit faster. However, I haven't put a… more»

If you previously used a different solution, which one did you use and why did you switch?

Our previous solution, AquaLogic BPM, got to end of life and was bought by Oracle. Then, they changed a bunch of things in it, and we didn't like… more»

What other advice do I have?

Don't choose a product until you've actually tried to build a simple workflow by yourself. Our business users have fairly good usability. The… more»
Find out what your peers are saying about IBM, camunda, Apache and others in Business Process Management. Updated: June 2019.
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Real User
Solution Engineer at a tech services company with 51-200 employees
Jun 30 2019

What is most valuable?

One of the most valuable features is the way that they are adapting to the market. Initially, it was doing only workflow. Now it has started bringing all the other components like… more»

How has it helped my organization?

After being acquired from Lombardi by IBM, BPA was only workflow-related. Over a period of time it evolved. It has a lot of capabilities that were added to the product, like the… more»

What needs improvement?

From what I understand, in the next release they're actually going to combine all of this together as one integrated solution. Obviously, once they started acquiring more and more… more»

What other advice do I have?

Start taking advantage of all the features that have been given as part of this product. Sometimes - especially the DBAs - they will execute it as an IT project. More than that, they… more»
Real User
Senior Manager at a tech services company with 10,001+ employees
Jul 01 2019

What is most valuable?

Most valuable is how it improves the customer experience. Our company adds the value for the overall implementation, and… more»

How has it helped my organization?

It helps with compliance and governance issues. It has had a positive effect on decision-making in my organization. It… more»

What needs improvement?

In the market, Appian is quoting, "Low quote or no quote." IBM is almost to the point of no quote, but it is not there… more»

What's my experience with pricing, setup cost, and licensing?

Nowadays, clients are looking at pricing as one of the major factors. For IBM products, they always think it is expensive… more»

If you previously used a different solution, which one did you use and why did you switch?

There are old versions, which are not being supported in future, so we have to upgrade.

What other advice do I have?

The hybrid solution is something very good. We promote it to the client to try it out. It is great holistic, end-to-end… more»
Consultant3r2348
Consultant
Principal Consultant at a tech services company
Jul 01 2019

What is most valuable?

It has integrated UI and deployment models, and it has a deep set of consultant and service provider ecosystem features. The usability of the… more»

How has it helped my organization?

It streamlines who is doing what, at what time. It has increased productivity. Employees spend less time worrying about whether or not they need to… more»

What needs improvement?

The usability could use improvement at the data-visualization level. Also, there is room for improvement around the effort it takes to stand up and… more»

If you previously used a different solution, which one did you use and why did you switch?

There was no preexisting solution.

What other advice do I have?

The biggest lesson I've learned using this solution is to start small and show success with a smaller-scale process application. Start on the… more»
Graham Wallis
Real User
General Manager at a tech services company with 1,001-5,000 employees
Oct 16 2018

What is most valuable?

IBM has spent a lot of time on the connections between the rules engine and its other product, the core BPM platform. They've really centralized the suite as one offering now. That's… more»

How has it helped my organization?

As a partner, we do a lot of finance and healthcare industry. We support the entire back office operations for a $111 billion brokerage. Anything from IRA contributions to… more»

What needs improvement?

The main areas which need improvement are specifically around reporting and analytics. The analytics suite is limited in this regard. I know they're working on something, but it's… more»

What other advice do I have?

I rate it at nine out of ten. There's always room for improvement. I've used the product for many years now so I appreciate the power of the tool.

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User Assessments By Topic About IBM Business Automation Workflow

Find out what your peers are saying about IBM, camunda, Apache and others in Business Process Management. Updated: June 2019.
352,552 professionals have used our research since 2012.

IBM Business Automation Workflow Questions

IBM Business Automation Workflow Projects By Members

What is IBM Business Automation Workflow?

IBM Business Automation Workflow combines business process management and case management capabilities in one workflow solution. It integrates the capabilities of business process and case management into a single workflow offering. It unites information, process, and users to provide a 360-degree view of work to drive more successful optimized business outcomes. IBM Business Automation Workflow on Cloud provides the same capabilities that are offered in the IBM Business Automation Workflow offering, all within a ready-to-use, cloud-based environment that is hosted in IBM Cloud data centers and managed by IBM.

Also known as
Business Automation Workflow
IBM Business Automation Workflow customers

Key Bank, Barclays, Control€xpert, MIR Insurance Brokers, Conqord Oil

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