IBM Business Automation Workflow Reviews

IBM Business Automation Workflow is the #11 ranked solution of our top Business Process Management tools. It's rated 3.8 out of 5 stars, and is most commonly compared to IBM BPM - IBM Business Automation Workflow vs IBM BPM

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Reseller
Sales Engineer at a tech services company with 11-50 employees
Jun 20 2019

What is most valuable?

It helps develop applications very quickly. Once clients get used to it and familiar with the methodology, then they don't feel so locked in. It is able to add this element of agility to our clients'… more »

How has it helped my organization?

We do use it in our organization. We call it, "Like drinking our own champagne." We use it for a lot of our internal processes and see a lot of operational efficiencies all across the board. Everybody… more »

What needs improvement?

I would definitely like to see a unified interface between the BPM side of the house and the case side of the house. Something that just seems a bit more cohesive, because right now there is sort of a… more »

Which solution did I use previously and why did I switch?

We are a consultancy on this tool.

What other advice do I have?

It is pretty usable. There is still a market for people like us, which means that it is not 100 percent usable. There are also some really good accelerators in the market to even increase the… more »

Which other solutions did I evaluate?

It might take three or four difference licenses to get something like the functionality that we have with this tool, since what we have is custom to us.
Real User
Software Engineer at a tech services company with 1,001-5,000 employees
Jul 03 2019

What is most valuable?

It gives us the ability to create toolkits and use them across many different applications. It allows us to write things one time, instead of having to write a diary for every single different… more »

How has it helped my organization?

We use automation to process documents, bringing the email directly into the process workflow for underwriting. We plan to expand our use of automation in our organization. We want to be able to read… more »

What needs improvement?

I am not that excited about the move to using BPM on the web. I like the thick client, because it seems a bit faster. However, I haven't put a timer to it. Previously, we wrote our own case management… more »

Which solution did I use previously and why did I switch?

Our previous solution, AquaLogic BPM, got to end of life and was bought by Oracle. Then, they changed a bunch of things in it, and we didn't like it

What other advice do I have?

Don't choose a product until you've actually tried to build a simple workflow by yourself. Our business users have fairly good usability. The Salient team wrote the SparkUI components, that we use… more »

Which other solutions did I evaluate?

We looked at Oracle, Appian, and Pega. The reason that we went with IBM was because they offered more of a developer-centric model instead of a configuration-centric model.
Learn what your peers think about IBM Business Automation Workflow. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
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Real User
Solution Engineer at a tech services company with 51-200 employees
Jun 30 2019

What is most valuable?

One of the most valuable features is the way that they are adapting to the market. Initially, it was doing only workflow. Now it has started bringing all the other components like rules within the workflow and then the integration with RPA. Also, the usability is pretty impressive. We can bring this… more »

How has it helped my organization?

After being acquired from Lombardi by IBM, BPA was only workflow-related. Over a period of time it evolved. It has a lot of capabilities that were added to the product, like the rules, business decision-making and, now, with a more enhanced toolkit to build applications very rapidly. The solution… more »

What needs improvement?

From what I understand, in the next release they're actually going to combine all of this together as one integrated solution. Obviously, once they started acquiring more and more products, the flavors were going to be there. Sometimes, you need an integrated solution. Customers don't want to have… more »

What other advice do I have?

Start taking advantage of all the features that have been given as part of this product. Sometimes - especially the DBAs - they will execute it as an IT project. More than that, they should start using it from a holistic perspective. How can this bring value to the whole organization? It's like a… more »
Real User
Senior Manager at a tech services company with 10,001+ employees
Jul 01 2019

What is most valuable?

Most valuable is how it improves the customer experience. Our company adds the value for the overall implementation, and clients always ask us, "Based on our investment… more »

How has it helped my organization?

It helps with compliance and governance issues. It has had a positive effect on decision-making in my organization. It helps us with our dispute process.

What needs improvement?

In the market, Appian is quoting, "Low quote or no quote." IBM is almost to the point of no quote, but it is not there yet. Every client is moving to the cloud. We are… more »

What's my experience with pricing, setup cost, and licensing?

Nowadays, clients are looking at pricing as one of the major factors. For IBM products, they always think it is expensive for them. We are still educating our clients on… more »

Which solution did I use previously and why did I switch?

There are old versions, which are not being supported in future, so we have to upgrade.

What other advice do I have?

The hybrid solution is something very good. We promote it to the client to try it out. It is great holistic, end-to-end tool, which is why I recommend it. For the IBM… more »

Which other solutions did I evaluate?

From an integration and security perspective, I think IBM is far better compared to others.
Consultant3r2348
Consultant
Principal Consultant at a tech services company
Jul 01 2019

What is most valuable?

It has integrated UI and deployment models, and it has a deep set of consultant and service provider ecosystem features. The usability of the solution, from an application developer's perspective, is strong. From an infrastructure and… more »

How has it helped my organization?

It streamlines who is doing what, at what time. It has increased productivity. Employees spend less time worrying about whether or not they need to work on something or checking the status of an ongoing process. Generally, it has saved time… more »

What needs improvement?

The usability could use improvement at the data-visualization level. Also, there is room for improvement around the effort it takes to stand up and develop the solutions that are more complex, although I think that is getting addressed. I… more »

Which solution did I use previously and why did I switch?

There was no preexisting solution.

What other advice do I have?

The biggest lesson I've learned using this solution is to start small and show success with a smaller-scale process application. Start on the cloud, start small, and focus on your customer experience before the technical requirements. We… more »
Santosh Vaidya
Real User
Vice President at Mashreq
Feb 17 2020

What is most valuable?

The solution's most valuable aspect is the fact it is highly configurable. We can do configurations very easily. You can do customizations very easily and because of this, it is highly flexible. The setup is very easy.

What needs improvement?

The UI of the solution is not good. They should work to update the solution and make it better and fresher. They should consider adding robotics. There should be a move to integrate the solution with RPA.

What's my experience with pricing, setup cost, and licensing?

There's just a standard licensing fee. There aren't additional hidden costs to worry about. For example, a company wouldn't need to pay extra for access to technical support.

What other advice do I have?

The solution is like a chart on the overall operations of our organization. We use it every day. It's a part of our processes. It's used every minute. A company that is considering implementing it must make sure they have people on staff that have the right skill sets from day one to manage the… more »
Graham Wallis
Real User
General Manager at a tech services company with 1,001-5,000 employees
Oct 16 2018

What is most valuable?

IBM has spent a lot of time on the connections between the rules engine and its other product, the core BPM platform. They've really centralized the suite as one offering now. That's something that should have been done a while ago but is something that's a real big game-changer for them. It is the… more »

How has it helped my organization?

As a partner, we do a lot of finance and healthcare industry. We support the entire back office operations for a $111 billion brokerage. Anything from IRA contributions to distributions to money transfers to wires. Anything like that is all done by DBA.

What needs improvement?

The main areas which need improvement are specifically around reporting and analytics. The analytics suite is limited in this regard. I know they're working on something, but it's still a ways away. I'm waiting to see what they come out with on that.

What other advice do I have?

I rate it at nine out of ten. There's always room for improvement. I've used the product for many years now so I appreciate the power of the tool.
George Thomas
Real User
Lead Architect at a financial services firm with 1,001-5,000 employees
Mar 11 2020

What is most valuable?

The most valuable feature is automation, which is quite strong and we are quite happy with it.

What needs improvement?

The setup and installation process could be made easier. Technical support is in need of improvement.

Which solution did I use previously and why did I switch?

Prior to this solution, we were using UiPath and some of our processes are still being handled by that system. In time, we may collapse all of them into this product.

What other advice do I have?

My advice for anybody who is implementing this product is to be sure to fully understand the processes that you want to automate. This has to be done in advance of starting. Also, according to their plan, the license model should be worked out properly. I would rate this solution a six out of ten.
See 2 More IBM Business Automation Workflow Reviews

What is IBM Business Automation Workflow?

IBM Business Automation Workflow combines business process management and case management capabilities in one workflow solution. It integrates the capabilities of business process and case management into a single workflow offering. It unites information, process, and users to provide a 360-degree view of work to drive more successful optimized business outcomes. IBM Business Automation Workflow on Cloud provides the same capabilities that are offered in the IBM Business Automation Workflow offering, all within a ready-to-use, cloud-based environment that is hosted in IBM Cloud data centers and managed by IBM.

Also known as
Business Automation Workflow
IBM Business Automation Workflow customers

Key Bank, Barclays, Control€xpert, MIR Insurance Brokers, Conqord Oil

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