A remarkable all-in-one platform with amazing stability and scalability and good technical support
What is our primary use case?
It is used for basic documents. It is like a document manager. I am working with Foundation on EP3. We have clients with on-premises deployments, and we have clients with cloud deployments.
Pros and Cons
"OnBase is a remarkable tool. It is a well-done product. Hyland has a lot of experience in building it and looking for new things for clients in terms of functionalities.
It has amazing stability, and it can grow horizontally and vertically. It is built for growth. Their technical support is also quite good and available throughout the year."
"For user experience, they would have to do more with the interface. It is not easy to work with and is a little messy. It is getting better, but it is not yet good enough. Other products are comparatively doing better in terms of the user interface. I have been hearing about Box, which is very easy to use and learn for the users. OnBase has to work on this aspect.
It should have BPM capabilities. We compete with tools that provide the BPM feature and support those standards.
They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."
What other advice do I have?
The best way to get the best out of this solution is by starting small. Start with a single solution, and then increase the complexity. OnBase allows you to start this way, and it is a cheaper, quicker, and the best way to get a good solution at the end. I would rate Hyland OnBase an eight out of ten.