There is a need for more open and flexible integration capabilities, allowing seamless collaboration with a broader spectrum of business process management solutions, beyond the confines of IBM's document management offerings.

IBM needs to update the user interfaces of all its products to make them more intuitive and accessible to beginners. Compared to Microsoft products, IBM solutions are less user-friendly. IBM programs are hard to master. It's a problem in my region because it's hard to find IT staff who can work with IBM.

Another issue I have is that IBM sometimes removes features without explanation. It could be to improve performance, but they should notify us when they're removing these functions. It's always a surprise when we update it, and something is gone. 

Once clients go to the cloud and want to roll back to on-premises, they find that to be very difficult. 

The initial setup can be complex. 

The cloud version could use more stability. 

For the account manager part, I don't know what could be improved. Everything looks fine. However, for the BPM part, they could improve some user experience or user interface features. We always have problems with the user interface. From version 3.5, we're using the workplace for the application. This was an IBM FileNet application that we were customized and adjusted for the customer. However, they had some private web application toolkit for building this application. It was not very open. We didn't use any other open-source features for improving that application. After that, they had an IBM content navigator, which is very customizable yet not very user-friendly - especially for our developer. 

The other thing that they could improve is that when you change the workflow definition from the BPM, then when all workflows are started with the older definition there where they have to stay with the older definition and don't see the change for the older workflows. You have to wait for new workflows to start. Changes that you made in the BPM part of the FileNet, especially in the process designer, are not visible for the older workflows, and that's the biggest problem we had besides the user interface.

The solution can be quite expensive. 

90% of the feedback we receive states that the UI is not very user-friendly.

The icons and images should be bigger. Initially, I felt a bit lost but after a while, I got used to it — with a bit of practice, you can get used to anything.

From my first impression, it just looked like a white page with some small icons. Another thing that is really high in demand here, especially in Qatar, is proper Arabic translation capabilities. Arabic is very high in demand, not just in Qatar but in the Middle East as a whole and Africa. When you translate it into Arabic, the labels and the interface translate pretty poorly — interface only, capability wise, it's fine.

This product is still attached to some things from the past, on the way that it was built, and there are some things that should be improved, but those who work with it know how to work around these difficulties.

Once a workflow is launched then it stays static forever, which is a problem because if there is a change in the business then you cannot change the workflow. You either stop the process and relaunch it at the place that it was, or you're going to leave with a process that is running. There are other products like IBM Lombardi or IBM BPM where it's easy, under certain conditions, to change the running workflows to the new business logic.

The interface needs to be more user-friendly.

In the next release, I would like to see better integration with ERP tools and an improved interface.

My understanding is that IBM is actually shutting down the solution. They're moving to something called Digital Business Automation because Case Foundation uses a workflow engine that is relatively outdated. They haven't updated it in seven years. Instead, they're moving to a new line of products. They do the same thing but in a more modern and flexible way. A newer version will need better security, email integration, and scripting.

The service as it currently stands is out-of-date and lacks flexibility.

My only thought on how the product could be improved would be the addition of some features that could be enhanced like the document viewer but I think the product is very good. 

I think some enhancements could be included in the next release. The content navigator is very good, and the viewer too. They could include music on the navigator, features like that. They need to concentrate on the document viewer itself which needs to be enhanced to manage the document comparison feature. It would be great if that were included.

The place of improvement is merging or combining all of the workflow functionality into one seamless tool. Now, there are multiple installations that are different. Case Foundation, before you can put Case Manager and you've got IBM BPM, and the roadmap is there to merge them altogether. But that's the struggle at the moment, it's having multiple installations and disparate workflow applications.

The solution needs more courses based on Dojo programming and Dojo processes.

Their Java updates need to be reconsidered. I heard they would be removed, but that hasn't happened yet. They should support BPM language.

Comparing the solution with other interfaces, IBM BPM is much better than Case Foundation. They need to make this solution's interface more user-friendly.