IBM Case Foundation Archived Reviews (More than two years old)

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Real User
Solutions Architect at a financial services firm with 5,001-10,000 employees
Mar 21 2018

What is most valuable?

It provides us the capability of producing business processes for documents that are launched immediately when a document comes into the repository.

How has it helped my organization?

It definitely has provided better proficiency in our business processes. The user does not need to look for and launch something on their own. It can be launched automatically. It provides the capability of doing system integrations, again, without having a need for a user to launch a specific… more»

What needs improvement?

The place of improvement is merging or combining all of the workflow functionality into one seamless tool. Now, there are multiple installations that are different. Case Foundation, before you can put Case Manager and you've got IBM BPM, and the roadmap is there to merge them altogether. But that's… more»

What other advice do I have?

I rate it a six out of 10, mostly because of not using the other Case Manager in BPM enough. Case Foundation, we're all over that. We're using it considerably. But, again, maybe a little bit of a hurdle in what's next or how to implement that next step.

What is IBM Case Foundation?

IBM Case Foundation is for organizations that need to harness unstructured information and integrate it with business processes to drive critical business decisions. It enables organizations to create, manage and optimize case-based processes and is designed to decrease development costs while significantly improving process performance. Case Foundation links specific pieces of content with a structured workflow. It's an on ramp for organizations that choose to move from document-centric workflow solutions to the advanced capabilities of IBM Case Manager.
Also known as
Case Foundation, FileNet Business Process Manager
IBM Case Foundation customers
Suncorp Group Limited
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