IBM Cognos Customer Service and Technical Support

‚ÄéManager BI Manufacturing at a paper AND forest products with 10,001+ employees
IBM Cognos can improve in this area. Both IBM and our company do research to find solutions, and we are sometimes faster than they are in providing the solution that works, usually by studying documents. We can use the normal routines sufficiently to solve problems. However, if we try to add components which are not streamlined or well-known, we have to work it out without the technical support. View full review »
IT Manager Information Communication Technology with 501-1,000 employees
I haven't used it but the team has. I think they found it very helpful, and got back to them in a reasonable period of time. View full review »
Sudha Mad
Sr. Director with 1-10 employees
Not very good because we didn't get a deep, back-end partner fit. View full review »
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