IBM Cognos Customer Service and Technical Support

Pietro Noli
Founder, Owner and CEO at a tech company with 51-200 employees
I would rate technical support between 2 and 3 our of 10. Several times in the past, I have needed the help of IBM official technical support, and there was more lost time than any actual contribution received. The IBM technical support people often know IBM products less than I do. So, nowadays, I no longer make use of technical support; it’s almost always useless. This means I do not waste a lot of time for no reason. View full review »
Lou Zunin
Senior Consultant with 501-1,000 employees
If you pay for IBM software technical support and work with a “supported” version of the product, then support is usually very helpful. Depending on how business critical the case is, they are fast in their response times. View full review »
BIMan297500
‎Manager BI Manufacturing at a paper AND forest products with 10,001+ employees
IBM Cognos can improve in this area. Both IBM and our company do research to find solutions, and we are sometimes faster than they are in providing the solution that works, usually by studying documents. We can use the normal routines sufficiently to solve problems. However, if we try to add components which are not streamlined or well-known, we have to work it out without the technical support. View full review »
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SenRpt3074
IT Manager Information Communication Technology with 501-1,000 employees
I haven't used it but the team has. I think they found it very helpful, and got back to them in a reasonable period of time. View full review »
Sudha Mad
Sr. Director with 1-10 employees
Not very good because we didn't get a deep, back-end partner fit. View full review »
Find out what your peers are saying about IBM, Tableau, Microsoft and others in Business Intelligence (BI) Tools. Updated: September 2019.
372,124 professionals have used our research since 2012.
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