I am satisfied with IBM's support. I rate the technical support an eight out of ten.

The technical support could improve. They are not very fast at responding to problems. I contacted them in July last year, and I received feedback in September.

If we face some issues, we raise escalate tickets for IBM, and usually, they can find some temporary solution. We are the first-line support for our customers, but if we face some issue, we escalate tickets. But it's true for any comparable platform, like SAP BPC or Oracle Hyperion. So if we can face some tricky issues, we have to escalate tickets to the vendor.

We have a support agreement with a third party. We have not worked directly with technical support through IBM.

Moderate level of support is required for this tool. Business individuals can perform some of the activity themselves, provided they are equipped with necessary access and appropriate solutions during initial training.

All technical support information is available by Google search, but for new issues, IBM provides a good level of remote support.

I would rate IBM's customer service at nine out of ten.

They've been very good with us and our clients. It has been fine.

The technical support is okay. You can also find lots of answers in different forums on the internet.

We get good support from IBM; their release notes are easy to follow. 

On a scale from 0-10, I rate technical support 7. I have had some problems, but in general, my issues have been resolved quickly.

I have contacted the support, they successfully resolved my issues. It took some time, but it was resolved. They could be faster on resolving issues.