IBM Datacap Customer Service and Technical Support

Matthew Rybak
Operations Specialist at Fairfax Data Systems
The biggest thing that IBM has going for it on the customer service side is their ability that they have to create relationships. View full review »
TonyNguyen
Senior Engineer at a tech services company with 51-200 employees
Tech support is knowledgeable. They've been quicker to respond than usual to my PMRs. View full review »
ProductLebf9
Product Lead at a financial services firm with 10,001+ employees
I have a direct line to them, which is amazing. They are very good. View full review »
Find out what your peers are saying about CA View vs. IBM Datacap and other solutions. Updated: July 2019.
353,012 professionals have used our research since 2012.
Tony Bohneri
Integrator
The technical support is horrible. They have downsized the support teams too much. They've outsourced some of them along with some of the development, and they're just stretched too thin. Unfortunately, this is not uncommon. View full review »
Troy Desbarres
Architect at a tech vendor with 11-50 employees
One of our value adds is we have a very great relationship with the IBM support team. In a lot of cases, we will help IBM work the support system on behalf of the customer. From our perspective, support is great because we have the impact to help influence it, which is valuable. View full review »
John Pakledinaz
IT Manager at Andres Medical Billing, Ltd.
The technical support is difficult and expensive. View full review »
Find out what your peers are saying about CA View vs. IBM Datacap and other solutions. Updated: July 2019.
353,012 professionals have used our research since 2012.
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