IBM Datacap Reviews

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Matthew Rybak
Real User
Operations Specialist at Fairfax Data Systems
Oct 11 2018

What is most valuable?

* It reduces human error. * It saves time. Automation is all about eliminating human error and saving time. Time is a way more valuable resource… more»

How has it helped my organization?

We use a lot of in-house ECM solutions and a lot of different technology solutions. We have our own CRM system. As far as Datacap and FileNet go… more»

What needs improvement?

I would like to see integration of Watson AI technology into Datacap. AI could play a huge, pivotal role as far as where IBM technology's heading… more»

If you previously used a different solution, which one did you use and why did you switch?

My company adopted the technology in the mid-2000s because they wanted to make things faster, better, stronger, and more efficient. They also… more»

What other advice do I have?

I do a lot of the business analysis or project management in our company. I have seen the difference that it makes to our customers to implement a… more»
TonyNguyen
Real User
Senior Engineer at a tech services company with 51-200 employees
Oct 09 2018

What is most valuable?

The big thing these days is really the Insight Edition component and being able to build annotators to extract from literally unstructured content: paragraphs and information where… more»

How has it helped my organization?

As a partner, 60 to 70 percent of the organizations we work with are in the financial industry: big banks and mortgage lenders. We find that we bring them a solution for separation of… more»

What needs improvement?

I've always had my own gripes. Speed of OCR is one issue. It's a challenge because we have customers that have millions and millions of pages that they want this solution to crank… more»

What other advice do I have?

I rate Datacap at eight out of ten. I'm very versed in the product, I know it very well. It's very flexible. I like the flexibility because I have worked with other products that have… more»
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Rajan Merchant
Real User
Datacap Practice Director at a tech services company with 1,001-5,000 employees
Oct 09 2018

What is most valuable?

The user experience. One thing that IBM did a few years ago was they standardized all of their ECM products on Content Navigator, including Datacap. If you're an IBM ECM customer you… more»

How has it helped my organization?

For the customers we work with as a partner, a lot of times the solution is geared at introducing efficiencies for the mailroom. If you think about an insurance company, where they're… more»

What needs improvement?

Reporting and analytics seem to often be something of an afterthought. With Datacap, they've started building out some dashboards, but one thing we hear from our clients a lot is… more»

What other advice do I have?

I think it is top of the market but there's always room to improve on it.
Tony Bohneri
Real User
Integrator
Oct 09 2018

What do you think of IBM Datacap?

What is our primary use case?

It's an accounts payable automation. It automates the capture of invoices, extracts relevant data, creates an export, and feeding it that way. 

What is most valuable?

It's resiliency. There are multiple ways of identifying what you are looking for. There are multiple export formats.  It's a platform, not a configured application, so you can do what you want with it.

What do I think about the stability of the solution?

They have to stop focusing on new development and stabilize the latest release. It is not stable.  We're going to a web interface, which is very common these days. However, the web interface in the latest release is not stable. This is causing issues. We are about to lose a very large client because IBM can't fix the product.

What

Troy Desbarres
Real User
Architect at a tech vendor with 11-50 employees
Oct 09 2018

How has it helped my organization?

We are thought leaders in the capture and imaging space. What we do is we help companies figure out how to use advanced imaging techniques, processes, best practices, and other tools… more»

What needs improvement?

Going forward, IBM needs to ensure that the output is perfect (as it can make the product) while staying true to platform's core.

What's my experience with pricing, setup cost, and licensing?

Pricing needs to stay competitive.

What other advice do I have?

At the end of the day, our customers have a great night's sleep knowing that their software is being installed, maintained, and developed properly.

Articles

User Assessments By Topic About IBM Datacap

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IBM Datacap Questions

IBM Datacap Projects By Members

What is IBM Datacap?

IBM Datacap helps you streamline the capture, recognition and classification of business documents and extract important information. Datacap supports multiple-channel capture by processing paper documents on scanners, mobile devices, multi-function peripherals and fax. It uses natural language processing, text analytics and machine learning technologies, like those in IBM Watson, to automatically identify, classify and extract content from unstructured or variable documents. The software can reduce labor and paper costs, deliver meaningful information and support faster decision making.

Also known as
Datacap
IBM Datacap customers

Turkcell, PowerSouth Energy Cooperative, Central Nacional Unimed, Conqord Oil

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