IBM Datacap Reviews

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Matthew Rybak
Real User
Operations Specialist at Fairfax Data Systems
Oct 11 2018

What is most valuable?

* It reduces human error. * It saves time. Automation is all about eliminating human error and saving time. Time is a way more valuable resource than money. You can take out loans and receive money from anywhere. Thus, time is a much more… more»

How has it helped my organization?

We use a lot of in-house ECM solutions and a lot of different technology solutions. We have our own CRM system. As far as Datacap and FileNet go, we scan in a lot of our documentation and have a lot of automated workflow structures for… more»

What needs improvement?

I would like to see integration of Watson AI technology into Datacap. AI could play a huge, pivotal role as far as where IBM technology's heading. Not only that, but where the world's technology is heading, as well. We have been seeing all… more»

If you previously used a different solution, which one did you use and why did you switch?

My company adopted the technology in the mid-2000s because they wanted to make things faster, better, stronger, and more efficient. They also wanted to stay ahead of the competition and kept information secure.

What other advice do I have?

I do a lot of the business analysis or project management in our company. I have seen the difference that it makes to our customers to implement a technology like Datacap or FileNet. I would definitely recommend this solution depending on… more»
TonyNguyen
Real User
Senior Engineer at a tech services company with 51-200 employees
Oct 09 2018

What is most valuable?

The big thing these days is really the Insight Edition component and being able to build annotators to extract from literally unstructured content: paragraphs and information where there's no start anchor point to define where that data is located. There could be a number of entities in that which… more»

How has it helped my organization?

As a partner, 60 to 70 percent of the organizations we work with are in the financial industry: big banks and mortgage lenders. We find that we bring them a solution for separation of what they call "blob documents," large PDFs that contain anywhere between 100 and 200 document types. They want a… more»

What needs improvement?

I've always had my own gripes. Speed of OCR is one issue. It's a challenge because we have customers that have millions and millions of pages that they want this solution to crank through. In order to do that you have to have a large infrastructure in place, and that directly impacts licensing… more»

What other advice do I have?

I rate Datacap at eight out of ten. I'm very versed in the product, I know it very well. It's very flexible. I like the flexibility because I have worked with other products that have more of a black-box approach. Datacap is not a black-box approach. You know what's occurring through that solution… more»
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Rajan Merchant
Real User
Datacap Practice Director at a tech services company with 1,001-5,000 employees
Oct 09 2018

What is most valuable?

The user experience. One thing that IBM did a few years ago was they standardized all of their ECM products on Content Navigator, including Datacap. If you're an IBM ECM customer you have FileNet, you have Datacap, you have StoredIQ and you have a consistent user experience, user interface. It's all… more»

How has it helped my organization?

For the customers we work with as a partner, a lot of times the solution is geared at introducing efficiencies for the mailroom. If you think about an insurance company, where they're getting a lot of paper coming in, they traditionally have to scan it and have someone sit there and key from that… more»

What needs improvement?

Reporting and analytics seem to often be something of an afterthought. With Datacap, they've started building out some dashboards, but one thing we hear from our clients a lot is, "Well, gee, we really love reports. What Datacap has is not really helpful. We'd like something better. We'd like more… more»

What other advice do I have?

I think it is top of the market but there's always room to improve on it.
Real User
Product Lead at a financial services firm with 10,001+ employees
Jun 30 2019

What is most valuable?

The most valuable feature is its ability to capture data, which changes all the time into different formats. The usability is great. The tool is powerful, and it's the… more»

How has it helped my organization?

We don't use it internally in the organization. We link into it and expose it to customers. Generally, it hasn't change the way we work, but we hope it will change the way… more»

What needs improvement?

I would like to see the product have the ability to process more documents in parallel. Right now, it is a single queue. Therefore, if you want to really test the load and… more»

What's my experience with pricing, setup cost, and licensing?

Pricing depends on how much we use it. We pay per bulk quantity. We pay as you go. Therefore, it sort of depends on our usage of it.

If you previously used a different solution, which one did you use and why did you switch?

We were not using anything previously. This was something from our innovation stream. It was a new experiment that we wanted to test.

What other advice do I have?

It is not easy, but it is worth the time to configure and set up. The benefits dramatically outweigh the cost and labor of implementing and using it. Make sure that you… more»

Which other solutions did I evaluate?

IBM offers a strong product. We also looked at Google's offerings with something similar. There was another company that we looked at, which I can't remember. What… more»
Tony Bohneri
Real User
Senior Account Executive with 11-50 employees
Oct 09 2018

What is most valuable?

It's resiliency. There are multiple ways of identifying what you are looking for. There are multiple export formats. It's a platform, not a configured application, so you can do what you want with it.

What other advice do I have?

They've got to stop chasing their tails and putting new things in it. At the moment, they need to stabilize it. Once that is done, this will allow the sales reps to sell it, then they can go ahead and start doing the fancy stuff.

Which other solutions did I evaluate?

It really only has two serious competitors in the market. Kofax: They bundle their products, but they also license via page count, whereas Datacap doesn't. Therefore, initially Datacap looks expensive until you do a three to five year ROI. Unfortunately, Kofax has been sold maybe four times in the past three years. The other one is Captiva, which was part of the Dell EMC portfolio, which was… more»
Troy Desbarres
Real User
Architect at a tech vendor with 11-50 employees
Oct 09 2018

How has it helped my organization?

We are thought leaders in the capture and imaging space. What we do is we help companies figure out how to use advanced imaging techniques, processes, best practices, and other tools, such as ODM or RPA. Our goal is to generate as much highly valuable output as possible.

What needs improvement?

Going forward, IBM needs to ensure that the output is perfect (as it can make the product) while staying true to platform's core.

What's my experience with pricing, setup cost, and licensing?

Pricing needs to stay competitive.

What other advice do I have?

At the end of the day, our customers have a great night's sleep knowing that their software is being installed, maintained, and developed properly.
John Pakledinaz
Real User
IT Manager at Andres Medical Billing, Ltd.
Jul 02 2019

What is most valuable?

The solution automates manual data entry.

How has it helped my organization?

We are using data in flat files or XMLs and importing it directly into our database, or exporting it to clients who can process it and do insurance verification.

What needs improvement?

The usability is challenging and hard for our business users. I would like better ease of use and more support options.

If you previously used a different solution, which one did you use and why did you switch?

There is a trend of moving toward automation and automotive processes.

What other advice do I have?

Manage expectations and confirm you have actual buy-in from upper management. We plan to expand our use of automation in our organization. We have integrated the solution with non-IBM tools. I… more»

Which other solutions did I evaluate?

We have worked with Imagine Solutions and have dealt with enChoice. However, Imagine Solutions was on the shortlist. We chose Datacap because the team demonstrated expertise.

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User Assessments By Topic About IBM Datacap

Find out what your peers are saying about CA View vs. IBM Datacap and other solutions. Updated: September 2019.
370,827 professionals have used our research since 2012.

IBM Datacap Questions

What is IBM Datacap?

IBM Datacap helps you streamline the capture, recognition and classification of business documents and extract important information. Datacap supports multiple-channel capture by processing paper documents on scanners, mobile devices, multi-function peripherals and fax. It uses natural language processing, text analytics and machine learning technologies, like those in IBM Watson, to automatically identify, classify and extract content from unstructured or variable documents. The software can reduce labor and paper costs, deliver meaningful information and support faster decision making.

Also known as
Datacap
IBM Datacap customers

Turkcell, PowerSouth Energy Cooperative, Central Nacional Unimed, Conqord Oil

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