It was actually a lot more expensive than our previous solution Kofax, but at the same time, because we saved so much development effort with the Trade Finance Accelerator plugin, we thought that we could offset those development costs with the additional licensing costs. That was the idea, and a second step from there was to say that we're going to do the cloud migration sometime soon. So, this user value unit and processor value unit licensing will fall away, and it will become a lot cheaper. That was the idea. So, we saved a bit of money with the development costs. We were going to go to the cloud anyway. Therefore, we didn't really mind the extra costs in the interim.

It is supposed to reduce costs.

It is wonderful when you compare it to something like a Datacap or FileNet system, then to a manual process. For example, when you have to bring in more people to do a job, it takes training, time, knowledge transfer, money, etc.

The difference when you have a system that's already set in place with automated workflow structure, you can just bring people on, show them how to use this system, then they can work the system for 10, 20, or 30 years. What I have heard from IBM is, "If a job is replaced with automation technology, you increase newer jobs to be able to run automated systems."

So, you save a lot of time and money, but the benefit is you have people who are able to run the systems, check to see if there are any errors at all, and there are a lot less errors than a human system.

The solution has increased our productivity, but not to our expectations.

The solution saves eight to 16 man-hours a week.

It has not reduced our operating costs.

There is a return on investment with the solution.