IBM ECM Customer Service and Technical Support

Enterprise Architect at a financial services firm with 10,001+ employees
The initial time to answer is quick. But sometimes it can be challenging, even though we've already done some leg work on the issue. Once we provide that information, we sometimes get to the actual root cause and resolution. More often than that, we end up requiring some escalation to get the item resolved. Sometimes, it's the complexity of our own environment. Only sometimes is it challenging, requiring escalation through our channels. View full review »
IT Analyst at a insurance company with 1,001-5,000 employees
I have not used technical support for this solution. View full review »
CIO at a financial services firm with 1,001-5,000 employees
Not to my knowledge. Probably my technical people are using them. View full review »

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