IBM ECM Reviews

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Anonymous User
Real User
AVP & Director at a financial services firm with 1,001-5,000 employees
Mar 31 2017

What is most valuable?

It's actually helped us standardize our content ingestion piece. We receive anywhere from 10,000 to 12,000 documents a day. It's helped us… more»

How has it helped my organization?

It provides a very simplified process. It's a lot more flexible than the system we had before. It allows us, again, to create those business… more»

What needs improvement?

I haven't really found anything that I would like to see improved. They're continuing to improve it; things such as improved optical character… more»

If you previously used a different solution, which one did you use and why did you switch?

I was involved in the decision process to invest in the ECM solution. I knew we needed to invest in a solution like it because we had a legacy… more»

What other advice do I have?

Look at my presentation, Lessons Learned from Implementing an ECM Stack, which I gave at a recent WoW conference. A couple of other things: Make… more»
mr-fixer
Real User
Solution Architect at a energy/utilities company with 1,001-5,000 employees
Apr 09 2017

What is most valuable?

IBM Enterprise Content Management suite(ICN2.0.3 for Filenet CM 5.2.1) is an enterprise-ready robust collaboration… more»

How has it helped my organization?

It has helped business areas to centralize storage,usage,search,dispositon of digital content and assets from multiple… more»

What needs improvement?

The IBM Content Navigator product (IBM's new UI and Collaboration) is much stable with fewer bugs but this should not be a… more»

What's my experience with pricing, setup cost, and licensing?

Listen to the customers and you should not be vendor-specific or vendor-biased(not uncommon with silos and vendor… more»

If you previously used a different solution, which one did you use and why did you switch?

We already had multiple tools in our corporate ECM landscape (IBM XT,Sharepoint,WorksiteMP-iManage etc), that we intended… more»

What other advice do I have?

The most important decision for enterprises to choose a ECM platform should be a clear IT vision(ECM roadmap 2-3-5 year)… more»
Find out what your peers are saying about IBM, Microsoft, Hyland and others in Enterprise Content Management. Updated: February 2019.
316,375 professionals have used our research since 2012.
Anonymous User
Real User
Enterprise Architect at a financial services firm with 10,001+ employees
Aug 22 2017

What is most valuable?

The most valuable features are the enterprise scaling capabilities. It's built on an IBM WebSphere platform and this allows us to scale it. We… more»

How has it helped my organization?

It can store a large amount of content and make it accessible both through APIs and the out-of-box UI. This allows us to segregate content into… more»

What needs improvement?

I would like administration to be easier and the product simplified. More importantly, it is sometimes overly complex, and requires a lot of work… more»

If you previously used a different solution, which one did you use and why did you switch?

We were using a competing product previously, when we received an unexpectedly massive bill. Within a couple of weeks, we switched vendors to an… more»

What other advice do I have?

Now, particularly, there are some somewhat lower-cost solutions. But they are also solutions that are more modern and built on more modern… more»
Anonymous User
Real User
IT Analyst at a insurance company with 1,001-5,000 employees
Mar 25 2018

What is most valuable?

The scalability, that we're able to display our documents to so many people.

How has it helped my organization?

It has definitely improved the way our organization functions. It has made a lot of our in-person interactions with paper a lot more seemless; we… more»

What needs improvement?

I think it's already getting away from Java applets. A lot of our users struggle with keeping up to date with Java versioning, so a lot of the… more»

If you previously used a different solution, which one did you use and why did you switch?

We've always been an IBM shop in the ECM space. We have a very strict vendor selection process. We have vendor management come in. A lot of it has… more»

What other advice do I have?

I would rate it a nine out of 10. There is always room for a little bit of improvement, but it's functioning very well. I would recommend not going… more»
Anonymous User
Real User
CIO at a financial services firm with 1,001-5,000 employees
Apr 01 2018

What do you think of IBM ECM?

What is our primary use case?

We have been using it for awhile for the content management purposes of some of the bank's co-functionality. We have not seen many issues lately, thus, so far, so good in terms of performance.

How has it helped my organization?

The content management is all about you as you can make the same content for minimal purpose solutions applications. 

What is most valuable?

The vertical scalability, as we can use it across some of our applications. However, there is a lot that we must to do as a bank and we have not used some of the features yet.

What needs improvement?

I would like to see seamless application integration.

What do I think about the stability of the solution?

Stability is quite good.

What do I think about the scalability of the

Luis Fausto
Real User
COO at Softplan
Apr 10 2017

What is most valuable?

It's a good solution for ECM control. We have evaluated a lot of other solutions and found that this was the best solution to provide to our customers.

How has it helped my organization?

We found that this solution was very easy to use for our customers. So, the interface of this solution was the best one for us.

What other advice do I have?

This is a good and stable solution. It is a solution that you can trust and is, indeed, the best solution that we found out there. We try to search for vendors that provide good support for our development and also, we look for out for those… more»

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User Assessments By Topic About IBM ECM

Find out what your peers are saying about IBM, Microsoft, Hyland and others in Enterprise Content Management. Updated: February 2019.
316,375 professionals have used our research since 2012.

IBM ECM Questions

IBM ECM Projects By Members

What is IBM ECM?

IBM Content Foundation on Cloud

IBM Content Foundation on Cloud allows organizations to deliver extensive enterprise content management capabilities to their users very quickly. IBM Content Foundation is powered by the FileNet content and process platform and IBM Content Navigator user experience. This cloud offering can be leveraged for a variety of use cases including collaborative document management, imaging solutions, social content management, archiving, and more. It also offers a platform for developing Enterprise Content Management (ECM) solutions in the cloud.


 IBM Case Manager on Cloud

IBM Case Manager on Cloud is a solution platform that engages people with business content, provides contextual insight through real-time analytics, and enhances teamwork through collaboration tools and flexible workflow. Enables Business and IT to work together to create solutions across the enterprise that enables an organization to make smarter decisions for better business outcomes, while balancing the need for security and compliance in a world of heightened risk.

                               

IBM ECM customers

KeyBank, Standard Chartered Bank, Union Bank, Sistema Tecnol‹gico de Monterrey, Illinois Department of Human Services, UnitedHealth Group

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