IBM ECM Reviews

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Real User
IT Analyst at a insurance company with 1,001-5,000 employees
Mar 25 2018

What is most valuable?

The scalability, that we're able to display our documents to so many people.

How has it helped my organization?

It has definitely improved the way our organization functions. It has made a lot of our in-person interactions with paper a lot more seemless; we don't have to have as many touch-points. It has improved the electronic routing of… more»

What needs improvement?

I think it's already getting away from Java applets. A lot of our users struggle with keeping up to date with Java versioning, so a lot of the functions they're doing, like printing, emailing, and even some of the viewing, they're… more»

If you previously used a different solution, which one did you use and why did you switch?

We've always been an IBM shop in the ECM space. We have a very strict vendor selection process. We have vendor management come in. A lot of it has to do with the security and the stability of the company, and where we see it going.

What other advice do I have?

I would rate it a nine out of 10. There is always room for a little bit of improvement, but it's functioning very well. I would recommend not going with ECM 8 and going with FileNet instead. It seems like that is the future of the… more»
Real User
CIO at a financial services firm with 1,001-5,000 employees
Apr 01 2018

What do you think of IBM ECM?

What is our primary use case?

We have been using it for awhile for the content management purposes of some of the bank's co-functionality. We have not seen many issues lately, thus, so far, so good in terms of performance.

How has it helped my organization?

The content management is all about you as you can make the same content for minimal purpose solutions applications. 

What is most valuable?

The vertical scalability, as we can use it across some of our applications. However, there is a lot that we must to do as a bank and we have not used some of the features yet.

What needs improvement?

I would like to see seamless application integration.

What do I think about the stability of the solution?

Stability is quite good.

What do I think about the scalability of the


User Assessments By Topic About IBM ECM

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IBM ECM Questions

What is IBM ECM?

IBM Content Foundation on Cloud

IBM Content Foundation on Cloud allows organizations to deliver extensive enterprise content management capabilities to their users very quickly. IBM Content Foundation is powered by the FileNet content and process platform and IBM Content Navigator user experience. This cloud offering can be leveraged for a variety of use cases including collaborative document management, imaging solutions, social content management, archiving, and more. It also offers a platform for developing Enterprise Content Management (ECM) solutions in the cloud.

 IBM Case Manager on Cloud

IBM Case Manager on Cloud is a solution platform that engages people with business content, provides contextual insight through real-time analytics, and enhances teamwork through collaboration tools and flexible workflow. Enables Business and IT to work together to create solutions across the enterprise that enables an organization to make smarter decisions for better business outcomes, while balancing the need for security and compliance in a world of heightened risk.


IBM ECM customers

KeyBank, Standard Chartered Bank, Union Bank, Sistema Tecnol‹gico de Monterrey, Illinois Department of Human Services, UnitedHealth Group

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