IBM ECM Reviews

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Real User
Sr. ECM Developer at DaVita Kidney Care
Nov 22 2016

What is most valuable?

I like the granularity that Datacap offers. I've worked with other capture solutions before, including FileNet Capture, Kofax and Captiva, to some extent. I haven't seen such a granular capture product. Because of that, we can achieve any... more»

How has it helped my organization?

We just started. We went live four months ago. We are really not using any advanced features of Datacap. Nonetheless, in terms of benefits, we definitely see better monitoring and better recording of statistics. Now, we can better manage our... more»

What needs improvement?

Something that I want to be improved is the customization abilities and the ability to turn on and turn off features, disable them. I know it's a product and it offers a lot of features. If we don't need them, there should be a way to disable... more»
Real User
Technology Specialist at a financial services firm with 10,001+ employees
Nov 22 2016

What is most valuable?

The most valuable feature is its flexibility: the ability to expand and scale the application and to integrate it with current applications that we have for business solutions. We are able to expand, add functionality and integrate with other... more»

How has it helped my organization?

It's given us compliance. It's given us the ability to go to cloud or to stay on-prem. It's at the forefront of technology. It always has new products that come out that give us new functionality, which give us new business capabilities. It's... more»

What needs improvement?

With Datacap, the development piece should definitely be improved; the usability. It's a little hard to use. To do a Datacap application, you have to go to several different places in the application to get it to do what you want it to do, as... more»
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Real User
Application Systems Engineer at a financial services firm with 1,001-5,000 employees
Nov 22 2016

What is most valuable?

The most valuable feature of Content Manager is its flexibility in handling a lot of documents and document images; being an IBM product, I like that. It's not designed to just use DB2, which is another IBM product. It's flexible enough that... more»

How has it helped my organization?

It's made the management of document images much easier. We're using a product like Content Manager instead of managing ourselves millions of files, whatever that entails; moving them around, figuring out file names, allocating storage,... more»

What needs improvement?

I would like there to be more documentation. A lot of the knowledge that we have gained has been from calling IBM support people, or Googling things on the web and then learning from experiences of other users. I would like there to be more... more»
Real User
AVP & Director at a financial services firm with 1,001-5,000 employees
Mar 31 2017

What is most valuable?

It's actually helped us standardize our content ingestion piece. We receive anywhere from 10,000 to 12,000 documents a day. It's helped us standardize that process across six different business units. We've seen a reduction of error rates.... more»

How has it helped my organization?

It provides a very simplified process. It's a lot more flexible than the system we had before. It allows us, again, to create those business processes on the platforms that more closely represent the actual business processes. It's got a lot... more»

What needs improvement?

I haven't really found anything that I would like to see improved. They're continuing to improve it; things such as improved optical character recognition, hand writing recognition. I think as they continue to tweak those engines on the... more»
Real User
Senior Systems Engineer at a local government with 1,001-5,000 employees
Oct 31 2016

What is most valuable?

I'd have to say scalability is the most valuable feature. I know there are vendors out there that have products that are really good at collaboration and good at project work, but FileNet/IBM really excels when you get into the hundreds of... more»

How has it helped my organization?

I'm still a little new to this organization, but I think forcing users to use some sort of taxonomy, having users understand their data better, so they can classify it and retrieve it has improved this organization. The old way would be... more»

What needs improvement?

We would like to see some more basic reporting built into the core, such as content engine and so on. I know there's some stuff around reporting based on Case Analyzer, which used to be Process Analyzer; stuff with workflow. I would like to... more»
Real User
Coordinator at a religious institution with 1,001-5,000 employees
Oct 31 2016

What is most valuable?

Basically, we can govern our documents and all types of content securely with proper retention and disposition schedules, as well as provide access to all those who need it and to manage those. It is usable. We like the Navigator platform. We... more»

How has it helped my organization?

We spend less time at filing cabinets. We spend less time searching for documents, wondering what the status of something is because it is on someone's desk or they are out of the office. Who knows where it is? We are looking for it in an... more»

What needs improvement?

I think we need to see less dependence on Java, and get away from those applets. Those things need to be fixes. They have the HTML5 viewer, but there are other aspects in Content Navigator that need to be elevated and moved off that to newer... more»
Real User
Solution Architect at a energy/utilities company with 1,001-5,000 employees
Apr 09 2017

What is most valuable?

IBM Enterprise Content Management suite(ICN2.0.3 for Filenet CM 5.2.1) is an enterprise-ready robust collaboration solution for knowledge workers that would meet the broad needs of the entire enterprise(Eg document-records... more»

How has it helped my organization?

It has helped business areas to centralize storage,usage,search,dispositon of digital content and assets from multiple sources without a lot of training and helped IT to consolidate multiple vendor tools without a lot of customization but... more»

What needs improvement?

The IBM Content Navigator product (IBM's new UI and Collaboration) is much stable with fewer bugs but this should not be a surprise as IBM has been shipping poorly QAd/Tested products for many years expecting their customers to provide... more»
Real User
Senior Director at a financial services firm with 10,001+ employees
Nov 13 2016

What is most valuable?

Case Manager’s most valuable feature is its ability to store all of our documents in a single place that we can give the business lines access to. By business lines, I mean accounting, credit, finance, risks, sales; all of our partners and... more»

How has it helped my organization?

We're in the proof of concept stage right now. We haven't rolled it out yet. I think it's premature to make any remarks about organizational improvements.

What needs improvement?

I would probably like simpler admin screens, a simpler way to administer the product. ACCE and some of the other UI is not very intuitive for new users. If you think of the TurboTax workflow, something simpler like that would be awesome.... more»
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IBM ECM Questions

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What is IBM ECM?

IBM Content Foundation on Cloud

IBM Content Foundation on Cloud allows organizations to deliver extensive enterprise content management capabilities to their users very quickly. IBM Content Foundation is powered by the FileNet content and process platform and IBM Content Navigator user experience. This cloud offering can be leveraged for a variety of use cases including collaborative document management, imaging solutions, social content management, archiving, and more. It also offers a platform for developing Enterprise Content Management (ECM) solutions in the cloud.


 IBM Case Manager on Cloud

IBM Case Manager on Cloud is a solution platform that engages people with business content, provides contextual insight through real-time analytics, and enhances teamwork through collaboration tools and flexible workflow. Enables Business and IT to work together to create solutions across the enterprise that enables an organization to make smarter decisions for better business outcomes, while balancing the need for security and compliance in a world of heightened risk.

                               

IBM ECM customers

KeyBank, Standard Chartered Bank, Union Bank, Sistema Tecnol‹gico de Monterrey, Illinois Department of Human Services, UnitedHealth Group

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