I like the granularity that Datacap offers. I've worked with other capture solutions before, including FileNet Capture, Kofax and Captiva, to some extent. I haven't seen such a granular capture product. Because of that, we can achieve any level of customization. We can meet all business requirements, and that's great.

The second advantage of Datacap is the flexibility that it offers. There are a lot of actions. If I want to, I choose something like, for example, in OCR, there are multiple libraries I can use. I can even import third-party libraries. I can build my own libraries, and include it in. That's great. I like that part of Datacap.

We use Advanced Case Management to automate the claims and the underwriting processes. We also use a lot of bulk condition tools where we get unstructured content from various sources. We just kind of pump them through IBM tools into the FileNet depository. That adds a lot of value to the process and it also enhances our servicing capabilities to the end customers.

I'd have to say scalability is the most valuable feature. I know there are vendors out there that have products that are really good at collaboration and good at project work, but FileNet/IBM really excels when you get into the hundreds of thousands – the millions – of documents, and having some structure and some metadata on those documents.

Usability is pretty good, especially with Navigator. What I saw at a recent conference was a lot of people engaging the user experience people; usability testing. I think Content Navigator gives you the flexibility to do so much stuff with the layout that we can probably just push that to some team to figure out, and I don't have to worry about where some text box goes or some masking of a field or something. We can leave that to people for whom it’s their bread and butter.

The tool is a very stable solution with high availability and no information leakage. It has built-in API integration on-site. You can integrate with other components and applications like SAP, Microsoft, Oracle, etc.

The most valuable features are the enterprise scaling capabilities. It's built on an IBM WebSphere platform and this allows us to scale it. We recently did a banker acquisition, and were able to easily scale the solution. It also performs records management, which some of the other lower-cost ECM solutions don't do. So, it does come with a cost, but those are still the positives of it.

Case Manager’s most valuable feature is its ability to store all of our documents in a single place that we can give the business lines access to. By business lines, I mean accounting, credit, finance, risks, sales; all of our partners and customers are working together. For example, for the legal department, we generate all the contracts. We need a place to store those, and also give people the ability to go back and search prior versions and legacy contracts, things like that. We're also looking at using the workflow tool. It's a new implementation that we're working on. We're really excited about the workflow capabilities that are built into it.

We're using this in conjunction with Emptoris Contract Manager; the authoring and management, full lifecycle, of a contract as well as the company repository that we can give the business lines access to.

We're looking at including mobile because we've got sales people and in, maybe, 130 countries. You’d want to give them the tools so that they can effectively do their job.

So far, usability has been pretty straightforward; it's good.

It's actually helped us standardize our content ingestion piece. We receive anywhere from 10,000 to 12,000 documents a day. It's helped us standardize that process across six different business units. We've seen a reduction of error rates. We've seen much easier training on the new platform.

We haven't implemented the Case Manager piece yet, but we feel that's going to give us some tremendous benefits in re-engineering business processes, and making the system work more like the business processes.

The usability from our standpoint has been very, very good. With the new version of Datacap that we're on now, what had took nine months to train somebody, now takes just a couple weeks. Datacap is pretty intuitive, the way we have it set up. People are productive within the first day or two that they're there on site.

The most valuable feature of Content Manager is its flexibility in handling a lot of documents and document images; being an IBM product, I like that. It's not designed to just use DB2, which is another IBM product. It's flexible enough that you have the choice to choose a different back end. We use Oracle, which is a different database back end.

It's not that easy to figure out for a newbie, but I managed to learn it in the past few months.

The most valuable feature is its flexibility: the ability to expand and scale the application and to integrate it with current applications that we have for business solutions. We are able to expand, add functionality and integrate with other IBM applications and their flexibility to resolve business solutions.

The most valuable feature is being able to just capture the different pieces within a document, being able to classify them and get the document going into the right back-end solution.

IBM Enterprise Content Management suite(ICN2.0.3 for Filenet CM 5.2.1) is an enterprise-ready robust collaboration solution for knowledge workers that would meet the broad needs of the entire enterprise(Eg document-records management,search,scanning(datacap). cloud ready etc), compared to the other competitors offerings in the market.

Content Manager OnDemand for z/OS ingests stuff from the JES spool automatically, quickly and easily. All you do is put the output where you want it and code what you need. We use the destination for our report name, and it goes in, stored automatically.

Basically, we can govern our documents and all types of content securely with proper retention and disposition schedules, as well as provide access to all those who need it and to manage those.

It is usable. We like the Navigator platform. We plugged a number of things in that have been custom or unique to our line of business. It has worked very, very well.

The scalability, that we're able to display our documents to so many people.

It's a good solution for ECM control. We have evaluated a lot of other solutions and found that this was the best solution to provide to our customers.

The vertical scalability, as we can use it across some of our applications. However, there is a lot that we must to do as a bank and we have not used some of the features yet.