IBM ECM Archived Reviews (More than two years old)

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Vendor
Enterprise Architect at a financial services firm with 10,001+ employees
Aug 22 2017

What is most valuable?

The most valuable features are the enterprise scaling capabilities. It's built on an IBM WebSphere platform and this allows us to scale it. We recently did a banker acquisition, and were able to… more»

How has it helped my organization?

It can store a large amount of content and make it accessible both through APIs and the out-of-box UI. This allows us to segregate content into different repositories, but then provide enterprise… more»

What needs improvement?

I would like administration to be easier and the product simplified. More importantly, it is sometimes overly complex, and requires a lot of work from the infrastructure and administration standpoint… more»

Which solution did I use previously and why did I switch?

We were using a competing product previously, when we received an unexpectedly massive bill. Within a couple of weeks, we switched vendors to an IBM ECM platform and we've been on it for about 12… more»

What other advice do I have?

Now, particularly, there are some somewhat lower-cost solutions. But they are also solutions that are more modern and built on more modern technologies, so I would probably look at those first; they… more»

Which other solutions did I evaluate?

We evaluated the platform that we were on. We were on a product that we had only owned for maybe two years. So, we had already done the evaluations and at that point, it was a quick move to IBM, which… more»
Vendor
Solution Architect at a energy/utilities company with 1,001-5,000 employees
Apr 09 2017

What is most valuable?

IBM Enterprise Content Management suite(ICN2.0.3 for Filenet CM 5.2.1) is an enterprise-ready robust collaboration solution for knowledge workers that would meet the broad… more»

How has it helped my organization?

It has helped business areas to centralize storage,usage,search,dispositon of digital content and assets from multiple sources without a lot of training and helped IT to… more»

What needs improvement?

The IBM Content Navigator product (IBM's new UI and Collaboration) is much stable with fewer bugs but this should not be a surprise as IBM has been shipping poorly… more»

What's my experience with pricing, setup cost, and licensing?

Listen to the customers and you should not be vendor-specific or vendor-biased(not uncommon with silos and vendor loyalties and camps) when making decisions. You should… more»

Which solution did I use previously and why did I switch?

We already had multiple tools in our corporate ECM landscape (IBM XT,Sharepoint,WorksiteMP-iManage etc), that we intended to consolidate into one single enterprise… more»

What other advice do I have?

The most important decision for enterprises to choose a ECM platform should be a clear IT vision(ECM roadmap 2-3-5 year) and requirements(business area expectations and… more»

Which other solutions did I evaluate?

We looked at all vendors in the Gartner's/Forrestor articles such as the Documentum, SharePoint,Hybase and IBM . We had a small XT implementation of IBM . ICN/FCM met the… more»
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Vendor
AVP & Director at a financial services firm with 1,001-5,000 employees
Mar 31 2017

What is most valuable?

It's actually helped us standardize our content ingestion piece. We receive anywhere from 10,000 to 12,000 documents a day. It's helped us standardize that process across six different business units… more»

How has it helped my organization?

It provides a very simplified process. It's a lot more flexible than the system we had before. It allows us, again, to create those business processes on the platforms that more closely represent the… more»

What needs improvement?

I haven't really found anything that I would like to see improved. They're continuing to improve it; things such as improved optical character recognition, hand writing recognition. I think as they… more»

Which solution did I use previously and why did I switch?

I was involved in the decision process to invest in the ECM solution. I knew we needed to invest in a solution like it because we had a legacy system that just turned 20 years old this past June; it's… more»

What other advice do I have?

Look at my presentation, Lessons Learned from Implementing an ECM Stack, which I gave at a recent WoW conference. A couple of other things: Make sure you have sufficient people in place. Make sure… more»

Which other solutions did I evaluate?

We actually did a big project to do a product selection, and ended up selecting IBM's ECM suite. We looked at Documentum from EMC. We looked at a hybrid Microsoft solution. We looked at some things… more»

What is IBM ECM?

IBM Content Foundation on Cloud

IBM Content Foundation on Cloud allows organizations to deliver extensive enterprise content management capabilities to their users very quickly. IBM Content Foundation is powered by the FileNet content and process platform and IBM Content Navigator user experience. This cloud offering can be leveraged for a variety of use cases including collaborative document management, imaging solutions, social content management, archiving, and more. It also offers a platform for developing Enterprise Content Management (ECM) solutions in the cloud.


 IBM Case Manager on Cloud

IBM Case Manager on Cloud is a solution platform that engages people with business content, provides contextual insight through real-time analytics, and enhances teamwork through collaboration tools and flexible workflow. Enables Business and IT to work together to create solutions across the enterprise that enables an organization to make smarter decisions for better business outcomes, while balancing the need for security and compliance in a world of heightened risk.

                               

IBM ECM customers

KeyBank, Standard Chartered Bank, Union Bank, Sistema Tecnol‹gico de Monterrey, Illinois Department of Human Services, UnitedHealth Group

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