IBM ECM Overview

What is IBM ECM?

IBM Content Foundation on Cloud

IBM Content Foundation on Cloud allows organizations to deliver extensive enterprise content management capabilities to their users very quickly. IBM Content Foundation is powered by the FileNet content and process platform and IBM Content Navigator user experience. This cloud offering can be leveraged for a variety of use cases including collaborative document management, imaging solutions, social content management, archiving, and more. It also offers a platform for developing Enterprise Content Management (ECM) solutions in the cloud.


 IBM Case Manager on Cloud

IBM Case Manager on Cloud is a solution platform that engages people with business content, provides contextual insight through real-time analytics, and enhances teamwork through collaboration tools and flexible workflow. Enables Business and IT to work together to create solutions across the enterprise that enables an organization to make smarter decisions for better business outcomes, while balancing the need for security and compliance in a world of heightened risk.

                               

Buyer's Guide

Download the Enterprise Content Management Buyer's Guide including reviews and more. Updated: May 2021

IBM ECM Customers

KeyBank, Standard Chartered Bank, Union Bank, Sistema Tecnol‹gico de Monterrey, Illinois Department of Human Services, UnitedHealth Group

IBM ECM Video

Filter Archived Reviews (More than two years old)

Filter by:
Filter Reviews
Industry
Loading...
Filter Unavailable
Company Size
Loading...
Filter Unavailable
Job Level
Loading...
Filter Unavailable
Rating
Loading...
Filter Unavailable
Considered
Loading...
Filter Unavailable
Order by:
Loading...
  • Date
  • Highest Rating
  • Lowest Rating
  • Review Length
Search:
Showingreviews based on the current filters. Reset all filters
CIO at a financial services firm with 1,001-5,000 employees
Real User
Needs seamless application integration. However, you can make the same content for minimal purpose solutions applications.

What is our primary use case?

We have been using it for awhile for the content management purposes of some of the bank's co-functionality. We have not seen many issues lately, thus, so far, so good in terms of performance.

How has it helped my organization?

The content management is all about you as you can make the same content for minimal purpose solutions applications. 

What is most valuable?

The vertical scalability, as we can use it across some of our applications. However, there is a lot that we must to do as a bank and we have not used some of the features yet.

What needs improvement?

I would like to see seamless application integration.

What do I think about the stability of the solution?

Stability is quite good.

What do I think about the scalability of the

IT Analyst at a insurance company with 1,001-5,000 employees
Real User
Improved the electronic routing of our information

What is our primary use case?

Our primary use case is for policy-holder documents. We're using Enterprise Content Manager 8.5 and we're serving up our documents to our agents so that they can service our customers. We also have applications that are internal, for different financial and personal products lines, for internal workers. We're serving up their documents so that they can do their jobs. It has been performing really well. We're enjoying the suite of products that we have.

Pros and Cons

  • "The scalability is a valuable feature, that we're able to display our documents to so many people."
  • "I think it's already getting away from Java applets. A lot of our users struggle with keeping up to date with Java versioning, so a lot of the functions they're doing, like printing, emailing, and even some of the viewing, they're struggling with."
  • "I would recommend not going with ECM 8 and going with FileNet instead. It seems like that is the future of the lower-volume repository. It seems like they are moving away from ECM 8.5 so I think we're going to have some challenges coming up, getting off of that technology."

What other advice do I have?

I would rate it a nine out of 10. There is always room for a little bit of improvement, but it's functioning very well. I would recommend not going with ECM 8 and going with FileNet instead. It seems like that is the future of the lower-volume repository. It seems like they are moving away from ECM 8.5 so I think we're going to have some challenges coming up, getting off of that technology.
Find out what your peers are saying about IBM, Microsoft, ASG and others in Enterprise Content Management. Updated: May 2021.
501,151 professionals have used our research since 2012.
Enterprise Architect at a financial services firm with 10,001+ employees
Vendor
It being built on an IBM WebSphere platform allows us to scale it. Requires a lot of work from the infrastructure and administration standpoint.

What other advice do I have?

Now, particularly, there are some somewhat lower-cost solutions. But they are also solutions that are more modern and built on more modern technologies, so I would probably look at those first; they are lower cost. Also, look at the requirements. If you don't necessarily need records management capabilities, then there are some other solutions that we continue to evaluate ourselves. We are looking constantly at licensing costs when it comes to renewing with IBM.
COO at Softplan
Vendor
Our customers find the interface easy to use.

What other advice do I have?

This is a good and stable solution. It is a solution that you can trust and is, indeed, the best solution that we found out there. We try to search for vendors that provide good support for our development and also, we look for out for those vendors that have great cases and other clients, that we can compare with our case.
Solution Architect at a energy/utilities company with 1,001-5,000 employees
Vendor
Great Enterprise features-ready one platform but not Out of the Box production ready

What other advice do I have?

The most important decision for enterprises to choose a ECM platform should be a clear IT vision(ECM roadmap 2-3-5 year) and requirements(business area expectations and maturity to accept-adopt change).Then the decision point would be to go with a major-industry-expensive tool(Documentum-D6 or Filenet5.2.x $$$Millions) or cheap/open-source platforms(Al-Fresco,iManage,Nuxeo etc $Thousands) criteria while selecting a vendor . Also many smaller and cheaper market vendors have great product roadmaps,swissknife functionalities and are very proactive and responsive to the customer's needs and with…
AVP & Director at a financial services firm with 1,001-5,000 employees
Vendor
It helped standardize content ingestion across different business units.

What other advice do I have?

Look at my presentation, Lessons Learned from Implementing an ECM Stack, which I gave at a recent WoW conference. A couple of other things: Make sure you have sufficient people in place. Make sure that you understand how complex and what the support requirement is. Make sure you understand that you can't just turn off the legacy systems or put them in sunset mode, because they're running the business. It takes a while to get things migrated to the new platform. You need to staff accordingly. You need to have some guiding principles, because the new platform that you're putting in probably has…
AVP, North America ECM Platform Architect at The Chubb Corporation
Vendor
Advanced Case Management automates claims and the underwriting processes for us. We're looking for more compatibility with other enterprise solutions.

What other advice do I have?

It's good. It takes time to mature. I think that it is only a matter of time to make it scalable or optimal; it takes time. That’s the only reason I have not rated it higher. Other than that, it's a good, robust solution. We are not yet considering employing IBM cloud, hybrid or box solutions. That’s definitely a compliance issue. There are a lot of things that we are currently working on. Definitely, at some point, we might. As far as any new analytics or content management services that we're now able to provide for your organization, there are a lot of different strings within the company…
System Support Manager at a financial services firm with 1,001-5,000 employees
Vendor
CMOD for z/OS ingests stuff from the JES spool automatically.

What other advice do I have?

Any advice I might give depends on where your reports come from. I'm sure there's always room for improvement in things, but we've used it for so long and are so comfortable with it, we're happy. I would give it a perfect rating if it had a little more ease of use with getting the distributed combined into one repository. The most important criteria for me when selecting a vendor to work with are good support; a strong vendor that's been around a while, that's steady; and, in this world, cost has to be a factor. As far as how our internal or external customer experiences have changed after…
Sr. ECM Developer at DaVita Kidney Care
Vendor
Datacap provides granularity and any level of customization. Solution development and delivery time needs to be improved.

What other advice do I have?

To a colleague looking at Datacap and other, similar solutions, I would explain these positives and negatives and then I would let them make the decision. However, from my personal experience, it's working out well with IBM Datacap. We have not had any failures; we have our own success stories. We have plans to employ IBM cloud solutions, but that's still under discussion because we are a healthcare company. There are some legal challenges and compliance challenges going with cloud solutions, but that's under discussion. We are you considering it because that's the way everyone is going…
Application Systems Engineer at a financial services firm with 1,001-5,000 employees
Vendor
It can handle a lot of documents and images. You don't have to use DB2 as the back end.

What other advice do I have?

For a new setup, I would advise employing IBM's help at the earliest possible stage. Don't try to figure everything out by yourself. Of course, a lot of research beforehand would be beneficial, before even starting to put hands on the keyboard. I think a lot of planning is required. As I’ve mentioned, employ IBM's help early on, don’t include them only after you're having trouble already. As a group, we are thinking of employing IBM in more of a hybrid approach. As far as I know, we have not finalized any strategy yet in terms of usage of cloud. We are fairly new to that space, so I think…
Technology Specialist at a financial services firm with 10,001+ employees
Vendor
We are able to expand, add functionality and integrate with other IBM applications.

What other advice do I have?

Do the same route that you normally do. Do the evaluation and what works best for you. I don't really have any specific recommendations, such as saying, "Oh, it's better if you go this way or that way." Not all things are for all people. You have to be very careful about what you choose because that's what you're going to have to live with. You want to make sure that it's configurable to what you currently have. Unless you're starting from scratch – which hardly anyone does these days – it has to integrate with what you currently have. I haven't used other products because we chose these, but…
Senior Director at a financial services firm with 10,001+ employees
Vendor
We can give the business lines access to a single place that stores all of our documents

What other advice do I have?

Look at all the different integrations and all the different products that it talks to. Look for a holistic solution, when you're integrating with Box and other front ends and back ends and so on. It's a lot easier to get something from one vendor than to try to cobble together different systems. If this project goes successfully and everybody's happy, I would give this product a perfect rating.
Coordinator at a religious institution with 1,001-5,000 employees
Real User
We like the Navigator platform. We plugged a number of things in that have been custom or unique to our line of business.

What other advice do I have?

Know your processes, know your business requirements. It's one thing to technically be able to do something, but why do you need to do it. What is the business justification? Know those requirements and that will guide you to the right software, and the right implementation and the right partner. When selecting a vendor to work with, the relationship is very, very important; that they respect what we do and understand our business. Also important is the industry reputation; that they have that experience, that they have that connection and are developing features that we don't have to request…
Senior Systems Engineer at a local government with 1,001-5,000 employees
Real User
It provides structure and metadata for our documents. I'd have to say scalability is the most valuable feature.

What other advice do I have?

Look at the cloud and hybrid cloud. I don't know a whole lot about other solutions such as OnBase or Documentum. I've heard things, but I can't really evaluate. Look at the cloud; whatever you can offload, be it storage or whatever and so on, to save money, would be cool. I have rated it to reflect where it excels, such as scalability. There was a quote from one of the sessions at a recent conference. I think it was IBM's CEO. “Where you invest the money, your house is in order,” or something like that. I think that is how I look at FileNet. You use SharePoint for project content that's around…
Sr. Systems Software Developer at Blue Cross and Blue Shield of Minnesota
Vendor
It can capture different pieces within a document, classify them and move the document into the correct back-end solution.

What other advice do I have?

Depending on what you’re looking for, I think Datacap does a really good job. I'm looking at some of the mobile stuff and it looks very cool. I wish we were getting into more of the mobile because I would like to see that. Depending on where or the way you are looking, I would say, look closely at Datacap. I think it's a really good tool. It's very powerful. It does what it's cut out to do. Speed of the build and being easy to work with are the most important criteria for me when selecting a vendor to work with. They don’t have to be local; that didn’t seem to be an issue. Our last application…
Buyer's Guide
Download our free Enterprise Content Management Report and find out what your peers are saying about IBM, Microsoft, ASG, and more!