IBM FileNet Reviews

4.1 out of 5 stars
 (29)
Anonymous avatar x80
Real User
IT System Engineer at a financial services firm with 1,001-5,000 employees

What is most valuable?

FileNet is a really robust and powerful tool for document management environments. It's very well designed, especially on the storage side, and also on the application server side. It's really powerful, robust, and highly available. In our... more»

How has it helped my organization?

Document management is a new concept for some managers, and some kind of innovative concept, also. When you have content, when you get the documents, then you can fetch the data from that document. You can do analysis, business analysis,... more»

What needs improvement?

It's a big tool. It's heavy, really heavy. Because of this, and with it being highly available and robust, it's not so easy to manage. It's not like the new, light technologies. You cannot stop it in seconds, stop and restart it in seconds.... more»
Anonymous avatar x80
Real User
ECM Architecture Manager at a financial services firm with 501-1,000 employees

What is most valuable?

The most valuable features of FileNet are the document management, records management, and integration with other solutions. We want a system of record and that's what it supplies us with, a system of record that's well supported.

How has it helped my organization?

It's given us the ability to organize and apply an actual system of record to it, so that we're tracking and making sure that things are disposed of when they need to be. We know where things are. We're applying a real taxonomy to our... more»

What needs improvement?

I would like to see more integration with other solutions, such as SharePoint; that would be a key one. IBM knows that we want that. Integrations with that and other solutions, in general – other records management solutions, other document... more»
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Da7a82ed cad0 489e a831 473a07588d78 avatar
Real User
IT Manager at a financial services firm with 1,001-5,000 employees

What is most valuable?

The most valuable features of FileNet are business process automation, and providing our business users access to all of the documents they need and when they need it, and having that ready access to all of the documents that they need to... more»

How has it helped my organization?

There are a lot of processes that our business users were handling either manually or in less-than-efficient ways. We were able to optimize those processes for them through FileNet P8 workflows. That's probably the best way IBM ECM platforms... more»

What needs improvement?

It's a very good tool. The one feature or direction I would like to see IBM move the tools, is to make them more tolerant for or lend itself more to continuous integration, continuous delivery; the DevOps model that most organizations are... more»
Anonymous avatar x80
Real User
IT Manager at a financial services firm with 1,001-5,000 employees

What is most valuable?

FileNet gives a lot of flexibility to the different problems we run into within our environment. It gives us flexibilities for ingest in multiple different ways of different products in order to store the content in FileNet P8, as well as... more»

How has it helped my organization?

It helps put structure around unstructured content. Having the structure there makes it easier for people to find their content, in many different ways, whether it's in a mortgage space or some sort of other space. It gives us the ability to... more»

What needs improvement?

Over the years, it's actually improved quite a bit. I do like what they are putting into the product itself. Previously, your process engines and all these different components were outside of the actual FileNet Content Manager product and... more»
716dc1d9 7c43 49a3 884b b25a5a2bc815 avatar
Real User
SysAdmin - FileNet at a healthcare company with 1,001-5,000 employees

What is most valuable?

Very easily, the most valuable feature of FileNet is its reliability. We've been using FileNet Image Services since 1989. I average under one hour of unscheduled downtime per year. I have 800 million documents of patient records and patient... more»

How has it helped my organization?

It has done a significant number of changes. One, it has gotten us off of paper and it has also allowed us to streamline some of our work processes, so that we are electronically controlling those as opposed to doing them in the paper-pushing... more»

What needs improvement?

The key to me is the ability for Watson and other analytic opportunities to be able to reach into the dark, unstructured narratives that are a key component of our medical record and read them, ingest them, and apply their analytic skills to... more»
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User Assessments By Topic About IBM FileNet

FileNet is a really robust and powerful tool for document management environments. It's very well designed, especially on the storage side, and also on the application server side. It's really powerful, robust, and highly available. In our environment, we store more than six billion documents. Some of these documents are more than 1,000 pages. We also have other FileNet environments – FileNet Image Services environments – and we have federated these image services to a FileNet P8 environment, first as a federation. Then, we have successfully migrated all our old documents to the FileNet P8 environment without any demolition of the documents. It was a nice project. Also, the elasticity of the APIs IBM provides us is powerful. We are also using IBM WebSphere as the application server. We are hosting our FileNet P8 services on top of WebSphere. It serves as a powerful tool. Troubleshooting is very proactive. We can easily monitor the system, and we can easily define the problem and take action on it. ECM is our heart on branches, for example if you cannot check the id and signature of the customer, you can do nothing. Also it’s very vital for us to predict how long does the the operation take for each customer. These makes stability as one of our major concerns Based on 9 years of experience with IBM ECM solutions; I can say that, the power of IBM products comes from stability predominantly. Both FileNet Image services and FileNet P8 are five-nines percent successful on this manner.
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What is IBM FileNet?

IBM FileNet is a leading IBM enterprise content management product family. IBM FileNet is one of the ECM solutions that can change the way a company does business by enabling users to capture, activate, socialize, analyze, and govern content throughout its lifecycle.

There are many IBM FileNet products available, all of which are integrated and based on the FileNet P8 Platform.

IBM FileNet customers

Suncorp Group Limited, St. Vincent Health, Citigroup, SRCSD, and UK Dept for Work and Pensions.

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