We're implementing an on-premise solution. We're handling the installation of the product and customizing it to build a customized application addressing specific use cases. We use all kinds of documents including audio, text, images, and office documents.

It has increased productivity. And while I don't know for sure, because I am not from that group, I believe the solution has reduced operating costs. It has saved time as well. I have heard that it has reduced the time needed to open an account from 20 to 25 days down to a day.

We implemented it, per our client's request, as an archival solution. FileNet has given us what we needed.

FileNet has helped our client implement a retention policy for their inactive records.

While business users are happy with the solution, trends are changing. We need to catch up to them.

The solution helps with governance, especially with PII or PHI, and then with some redaction capabilities.

It has had a positive effect on the decision-making for the business users in our organization.

The solution has improved business process management and case management in our organization.

For us, it manages the transformation from a paper-based organization to a digital-based organization. What we do is, we digitize all our content, place it into the FileNet repository, which allows us to share the content across multiple teams. This is something we could not do when we had a paper-based organization. You can't share a piece of paper unless you ship it around by couriers or something.

Throughout our journey using FileNet, we were able to significantly improve our business process operations’ efficiency. Think of scenarios where we provide access to the business documents to people who are dispersed across the world; people are working from home or our offshore offices. They don't have to have access to the physical documents. The authenticity of those documents allows our call centers, which are dispersed in different locations in the world, to instantly access the client documents to verify any piece of information.

Beyond document sharing, access, and high performance, the ability to integrate easily with other solutions, our line of business applications, is fantastic. You have a variety of technical options to do this integration. We have legacy systems, and we have newer, more modern solutions; finally, just being able to deal with all of that.

It has provided our users the ability to conduct their business processes more efficiently. They're able to search documents faster; integrate with the external systems. We're still at a point where there are a lot of improvements that can be made through newer versions of the newer FileNet platform that is coming from IBM.

We have access to all the documents that we need. We have all kinds of documents. We have access to all of those documents from anywhere within the organization. With Navigator, it is essentially browser-based access.

An example is one of our customers, an insurance company. They didn't have process-automation before. We helped them implement an IBM product suite with FileNet content management with workflow and analytics. It helped that company reduce processing costs. It helped them unify processes in 21 countries where they have a presence, and they use it as an IT framework that helps them integrate other companies which they acquire. They're big on acquiring smaller organizations to help them grow.

Productivity gains come where workers can focus on more important tasks, higher-value tasks, and where the repetitive tasks are delegated to software.

In the end, almost every solution that we create for our customers helps reduce costs. In most instances the solution has saved time as well. Where we do get statistics from our clients, on average we see 20, 30, or 40 percent gains in terms of turnaround time. You can see that, for example, processing a complicated claim would have taken weeks and with the software solutions built on top of IBM software, sometimes it gets down to days or even hours.

It has improved business processes or case management for our customers. That's the primary purpose, that's the reason why they're investing in the software.

It's not only about productivity but utilizing resources effectively. Because of the automation, they use a lot less paper for printing. And on top of the resource benefits, there are also a lot of cost-savings as a result.

In addition, because offices are located in different locations, they now work together virtually. It is very difficult to transfer this kind of data through emails. Our solution has really helped with that. Productivity is a primary focus for every automation we implement. And our client companies have seen that as a result.

Our clients are saving a minimum of two hours a day in work time. They no longer depend on couriers or whatever they were using to dispatch and move files. Everything happens in the solution.

We are using automation with cell towers. They are putting all the different information about different cell towers into FileNet, so they can search to know where the different cell towers are. Cell towers are still always evolving, even with 5G. This project has paid for itself, as it would take a lot of manpower in order to find out this information and search for it quickly.

We have increased the productivity of accounts payable. Instead of processing invoices manually, which are coming from vendors, we can now process them digitally. We can index and organize them, then refer to them later, paying things on time.

It does help with compliance and governance issues. We are able to look for things quickly to get back to court cases.

We can often refer to the system to help us to make decisions. We are also able to get the information quickly.

The solution helps improve business process and case management in our organization.

In terms of how this product improves the functionality of an organization we work with, the Accounts Payable scenario is one. Let's say you're a high-volume purchaser, a retail operation, and imagine that you are getting paper invoices for every case of pineapple and every case of Planters Peanuts that you are getting, and every one of those invoices has to be filed in a filing cabinet. Now instead, we'll scan those in, they get filed automatically, and you trash the paper. And you can find them when you need to find them.

Probably the best example of efficiencies that we've seen was, we worked with a port authority. They get in several large container ships a day that they have to get unloaded. Their customers are either the consignees or they're the trucking companies that move the containers on and off the dock. Every ship that comes in gets a voyage file. When they billed their customers, if a customer called in with a question, they had to go find that voyage file. If somebody else had that file, the person looking for it couldn't answer the question. They were running a first-call resolution rate of 15 percent or less. When we took all the voyage files and started scanning them, putting them online, they raised their first-call resolution rate to over 80 percent. If you resolve their question faster, they pay you faster, and that's money in the bank.

It has improved my organization by how we release documents, claims, and policies. It is very important to quickly review documents to make the customer satisfied. This is solved when we use the product.

The benefit of this solution is that it provides the whole file services, given that we have a lot of content management. There are not a lot of other technologies available out there for us to efficiently manage the whole FileNet services.

In ECM, the M is management. Before, we didn't really manage very well. We had shares with files stuck over here; a laptop with some important files on it over here that are important to our enterprise. FileNet has allowed us to have a true enterprise system for all of our employees, customers and so on.

One way the solution has helped our organization is that HR uses FileNet to keep personnel documents instead of keeping photocopies.

FileNet helps increase productivity. For example, in reporting for a construction company, when they look at the costs, they can see the incoming and outgoing invoices. By clicking, they pull that document from the content store. The productivity comes from not having to go to a folder and look for a document. It's the integration which makes it productive, day-to-day.

You can only see how much the solution saves when you did not have a content system before. We have customers, for instance, who stored their documents in PDF format in folder structures. They had structures based on year and customer number. To find and use a document would take three to four times more effort than to have access via automated interfaces. The next gain is when you plug in mobile. Then you need something like FileNet, an intelligent content store.

It also helps with compliance and governance issues because it's a datastore that is not modifiable, and you can guarantee that. You cannot guarantee that with a folder-based file structure, where multiple people have access. In that scenario, you cannot guarantee that a document hasn't been changed.

Filenet saves time in terms of clearance of insurance claims. Building a claim, from the customer side, is often easier as well. Not everything is perfect but it's good enough to work in most of the big insurance companies here in Israel.

No one was wondering where a document was. They could all go and find out exactly what they needed, when they needed. It wasn't, "Who's got this and who's got that?"

It helps put structure around unstructured content. Having the structure there makes it easier for people to find their content, in many different ways, whether it's in a mortgage space or some sort of other space. It gives us the ability to unify all the content and makes it easier to find.

Before, we would have things on server stores, hard drives, SharePoint. It allows us to have a central place that everyone knows that it's the official copy of something that they can go and access. FileNet has given both internal and external customers a way to access central data that they might not have had access to before. It allows access out in the field to documents that, before, they would have to get a paper copy of, sometimes.

That makes us more efficient, and saves us time and space.

It has a process interface for a lot of different aspects of our business, which makes record archiving very efficient.

With our organization being in the financial sector, it has a lot of records: millions to billions. These were very tough to manage overall. A solution like FileNet has definitely improved our business. It keeps legal focused on what is required, and what is not. It has also helped the overall organization to focus on what is really needed, and what is not.

The product has helped with compliance and governance issues. There are some archiving policies which a financial organization has to keep. Our organization can keep up with them because of the IBM product.

It does help the legal team with their decision-making. They can hold and sweep the records based on legal actions required on any particular record. Therefore, it does help on the compliance.

Our main benefit is keeping our content store small, where our content store was about 5.5GB. Best practices from IBM is about 3GB, so we were way over that. By moving all the report history out of the content store, we're now down to about 1.5 to to 2GB.

IBM FileNet has improved our organization with its single collaboration space.

The data can be integrated into a microservice architecture. It has allowed us to more deeply integrate the ECM or the FileNet solution into various aspects of our product, where we may need to provide user access to documents, that might be within FileNet. They don't need to open up a specific page or request mechanism to get to them. They can be embedded directly within the page itself or the app itself or within the context of whatever the user is doing. Thus, this just improves the overall efficiency and productivity of our organization.

It's allowed us to consolidate content all in one spot, to make it easier to pull out all of the customer-related content for a single customer. We provide better service to the customers. It can be more efficient, if they're not looking in various places.

We have used FileNet for legal proposals, digital governance and storage; digital documents that we would otherwise have to store physically. We have reduced costs for storage, by using digital and electronic documents instead of physical. That also makes us faster. For example, with our storage policy built into the application for electronic documents, we can now easily print the document.

It has reduced operating costs, especially postage and courier costs and the cost of printing hard copies.

It has also helped with compliance issues. Instead of archiving hard copies, where there are regulations regarding the conditions in which they are stored, which means there are energy costs for climate control, FileNet saves on those energy costs. There are also savings on the cost of renting warehouses for the hard copies. Keeping everything digital means there are a lot of savings.

The solution has increased productivity. We're a life insurance company. We get claims. It becomes much easier to view documents on the screen and process the work immediately so that the next person can review it and the next business user can view it. It makes the process very easy.

It has also reduced operating costs and saved us time, on the order of days. It used to be that processing applications would take weeks. Because we have different departments, physically moving documents would take a lot of time. Now where everything is online, they can just read the document and pass it to the next person. Things get done within days now, not weeks.

The solution has helped us with compliance. The documents are highly sensitive, they contain PI, so we had to make sure that only authorized people can access them. We have defined the security structure within FileNet. Only the people who have access can read the documents. That's how we ensure compliance and security on them.

In addition, decision-making goes faster. We don't have to wait for physical documents. Users can log in to the application, look up the information, and take the decisions quickly now.

The usability is very good. Our customers are happy. The stakeholders allow the interface and platform, which comes with a CMIS. This allows our external applications to talk to FileNet using the CMIS platform. It is a win-win for everybody.

It has done a significant number of changes. One, it has gotten us off of paper and it has also allowed us to streamline some of our work processes, so that we are electronically controlling those as opposed to doing them in the paper-pushing world.

Automation is definitely the most important thing for large enterprises because they can't process many documents without it. Our clients are definitely planning to expand the use of automation. The more automation they get, the happier they are, because they don't want to spend too much time and have large overhead for processing their documents.

There are different stages of automation. For scanning, our clients use Datacap and, once everything is configured and fits their needs, they scan and process all their documents automatically. They don't need to do a lot of extra steps to get all their documents into the system.

After that, they need to search and retrieve those documents, which is also really nice in the way it is automated. There are different options. They can use Records Manager to create records automatically and keep them for, let's say, seven years or ten years and, after that, they can delete them, but not before that.

We have a customer that was using an obsolete system from 1990-something. They switched gradually, business-unit-by-business-unit, to FileNet P8 and that changed their way of handling everything. It changed the time it takes them to do their jobs and it also completely changed their end-user experience because of all the new technology and all of the automation. It completely changed their business process.

It definitely has reduced our clients' operating costs. It also saves our clients time.

FileNet has also definitely helped them with compliance and/or governance issues. That's another thing that is specific to IBM. They're the best in the business for compliance for all kinds of regulations, laws, state law, etc. They know how all that works. Out-of-the-box, it's really easy to configure according to whatever state they live in and the specific requirements they have. Everything is already in the product. They just need to select and configure it, but doing so is really easy and, once they set it up, they just use it. There are no issues there.

FileNet has not improved any of our organization's processes or functions. Our aim in 2013/14 was the same. We wanted to have complete automation, a paperless-office scenario. But that aim has not been fulfilled. 

We consolidate the content management. We've become a central repository for the company and are able to migrate content from our business units into the central service, especially as we acquire other companies. Thus, we can simplify our technology portfolio.

It has given us a whole new environment to do document management and document storage. Before we used heavily used file servers and file shares, and now we are promoting the use of Connections. This has made Connections more successful for us.

Document management is a new concept for some managers, and some kind of innovative concept, also. When you have content, when you get the documents, then you can fetch the data from that document. You can do analysis, business analysis, predictions with that data, especially in banks, mostly because of regulations.

We have buildings we use for physical documents. Some of them are photographs, images; some of them are computer output data; some formatted, some non-formatted. With FileNet, especially by creating our services for capturing solutions, we can easily store and analyze these documents through the FileNet environment. It's a huge benefit to us. Our response times are no more than 300 milliseconds. We have so many branches all around Turkey. Some of them are more than 500 kilometers away, and we have this response time also in those locations. It's also very fast, and for customer satisfaction, it's a nice feature for us.

FileNet provides secured facilities, which helps a lot.

A few products that we use in FileNet that really help our organization a lot. For example, Capture Pro and ICC are the important products that we use. They save us a lot of time.

We also use Image Services, which is another strong product from IBM. That also has a lot of features. It helps a lot to do annotations and then print services. The other features on that are excellent.

We have millions and millions and millions of documents and we have to put them somewhere. That is where they get put. A user can go to the FileNet system and pull up a document within a matter of seconds. Rather than, if you had no ECM system, you would send a request somewhere, someone would walk through old paper files somewhere and you would get your file in a day. That was thirty years ago. I don't think anyone does that now.

I work in information systems now. However, regarding the emergency medical records, research, and other parts of the organization, FileNet lets us have all these records maintained smartly and securely. Mostly, we can use this information in the future for research, if we ever want into AI solution or if we wanted to look for new ways to look at cancer, then it is all there.

The solution provides ease of access. It has affected the decision-making in our organization.

FileNet lets us store everything there for compliance. There is something legally about us not being able to delete stuff. 

We have been able to grow the product and its use through a large number of business areas.

Overall, it has worked well for our business partners and various user groups. We have done some customization from a customer interface standpoint. Usability-wise, it has worked out well for us.

It is utilized by business users in our organization. We have done a lot of customization. We use the product more probably as a back-end delivery mechanism, but that has worked out well for our business people.

We have made our service routes more efficient, as far as moving work through the system and being able to react to customer situations and needs better by improving things, such as, address and beneficiary changes. I know that we have definitely made improvements in the process.

There are regulations on the amount of time that you have to process certain transactions. We have been able to knock that SLA down significantly with some of the products that we have implemented.

We have stuck with the product and sort of expanded on it. It's firmly entrenched in what we do (with legacy and new work).

It has taken the manual work out of our billing process, and automated it.

It provides a centralized system of truth around their documents. It also allows them to automate their processes and gain efficiencies in cost reductions. 

It puts governance in place around the content and processes:

• People can only see what they should be able to see.
• It is auditable, so you have an audit trail.
• Access levels can be set to certain parts of the document based on role level.

A majority of our customers use FileNet. It's a valuable software in what it can do. If you need manual processes automated to the point where you are going to have a lot of information in a repository and it needs to be extraordinarily secure, then you need to work with external forces and it's not going to be an all internal processes. FileNet is a fantastic system and almost all of our clients use it. 

We work with Georgia, Connecticut, Minnesota, Montana, Rhode Island, and integrating into New York. Many different state organizations use it because it is secure and highly advanced. 

We were working with the state troopers who needed their FileNet servers implemented with the ability to communicate with a third-party app called a OffenderWatch. OffenderWatch is a database where a lot of the sex offenders are stored. However, with the way that everything works, Datacap and FileNet must stay properly maintained, otherwise there are a lot of issues which might happen. 

Before the implementation of the software, there were about 30 people who were processing things. One person would take anywhere from one to four days to process something. Now, it takes them two hours. They are processing things within multiple departments within two hours. 

The solution has increased their productivity, saving them time and cost. When it takes a person longer to get something done, there are more operational costs. If we shave the time from days to hours, there is definitely an opportunity for them to save on operational costs.

In government departments and the public sector, they have to follow regulations regarding land issues. The products are already certified by the regulatory parties, such as OSHA and ISO. During implementation we take care of these rules.

The benefit is a shorter time to market, especially.

It has actually simplified some of our business processes that rely on unstructured data. We are in the health care business, so centralized storing and management of unstructured data allows the different business processes to go to the same single source of truth for that information. For example, we process claims. We also have to answer questions at the contact center on the claims that we've processed. If there is a document that is associated with a claim, for both those business processes to have access to it from a single source of truth is valuable. There are multiple business processes that rely on that. Having a centralized repository has become very useful and valuable. And, naturally, the audit and compliance requirements have also been fairly well satisfied, thanks to the fact that we have that centralized repository.

From the document management side, it is able to integrate with some of our other systems, such as SAP.

It has a robust API. We are able to have systems communicate with each other, and do business process automation. Although, there are a lot of opportunities that we have not leveraged yet.

It has added more indexing capability on images and enabled us to search them. 

Documents used to be everywhere; anybody's desktop or shared file systems. Now, everything is in one location and people can share or view the same document at the same time, without waiting for each other to finish a folder, paper or document, to go ahead and work on them again. Basically, that's it. You can have many people using the same document at the same time, sharing it without any problem; annotating on them, if need be; having it all in one place; and being easily accessible.

We shred all our paper and no longer need the cabinet space. We used to have about six to 12 inches of cabinet space per customer, which is now gone.

The tool is used by business users in our organization. Productivity has increased because retrieval is easier. Documents don't disappear when someone is retrieving them.

The solution helps us with compliance and governance issues because the documents are all available. 

Having all the documents available has improved our decision-making quality.

We position the solution for client-facing opportunities. The internal use of it would be in terms of testing and prevalidation. Therefore, the internal use is what would be considered our informal R&D lab situation in partnership with IBM.

It improves out client and customer functions, which is paramount to our business model. It enables customers and clients to quickly and readily access the content that they need in real-time, without any delays.

Indirectly, it does have the potential to provide a high level of audit capabilities, in terms of being able to track the success of a person's job role in a workspace.

There are some tangible and intangible benefits. The tangible part is the cost savings and all that; the intangible is making everything more efficient, and being able to access the documents across the board, anywhere in our bank.

It's given us the ability to organize and apply an actual system of record to it, so that we're tracking and making sure that things are disposed of when they need to be. We know where things are. We're applying a real taxonomy to our environment. We're taking many disparate systems and merging them all into one system, and it's now our system of record.

There are a lot of processes that our business users were handling either manually or in less-than-efficient ways. We were able to optimize those processes for them through FileNet P8 workflows. That's probably the best way IBM ECM platforms help them.

Our legacy platform wasn't necessarily sustainable. It wasn't designed to handle the volume of documents, hundreds of millions of documents, that need to be managed through our enterprise content management platform. One of the main services or benefits that we're providing is a stable enterprise tool that they can rely on to handle that sheer volume of documents.

The front ends and the intelligence that we can build into them are leaps and bounds better than the service that they were being provided previously.

We are using FileNet to increase the efficiency of our collaboration and in our organization overall. It has improved the decision-making efficiency, as managers can have access and do approvals while traveling.

We use the of the lifecycle management of the document's automation features in conjunction with Content Navigator.

The solution has reduced our operating costs.

Slowly, we are streamlining all our document management systems. We are including all other departments into FileNet who were not using FileNet as a document management system.

It has definitely made it easier to become a paperless organization. Just within the last year, we have removed eight million pieces of paper from within our organization and digitized it into our FileNet infrastructure.

The solution is used by business users in our organization. However, in our organization, the business users are connecting into the FileNet system via a set of middle tiers. Their user experience is based on their middle tier application, not my back-end. This middle tier is an integration that we have done on the product.

All ECM systems save time, especially on systems that are well-designed, because the users can retrieve their content in a much quicker and more consistent fashion.

The most critical benefit has been ease of use. It speeds along our development, helping us go to market a lot sooner.

It really has improved our organization, because it's the repository of all our documents, PDF, etc. That's where we are archiving and storing all those documents, so it's critical.

It supports and provides the capability to expose content to line-of-business applications.

FileNet is mostly internal for us. It is very interesting because it is providing capabilities that, in the past, we would have had to retrieve boxes of paper documents, and so on. It's easier. We are in the process of straight-through processing and the digitalization of processes. Of course, content is a major part of that. We definitely want to investigate that and leverage content into transactional and improvement of processes.

Our upper management encourages us to use this solution with automation.

It has increased our productivity.

Case Manager is a web-based application. The product we were using before Case Manager was a desktop application. We had a lot of issues with that product. Ever since moving over to Case Manager, it's been really easy and simple to use, and it's just perfect for the job.

We have reduced paper, because people, especially at the management level, but not only, use tablets and electronic documents more and more, because they know where things are stored.

And they can access the documents in different ways, like from IBM Connection, from Lotus notes, and all the documents are in FileNet. That's a big advantage because you can save time and you can easily distribute documents to all the people, for example in a project or after a meeting.

It's a single a solution. Before, we had several products but now it's all in one hand.

The excellent document storage repository: It is good at what it does. 

It provides us with a solid place to store our records in a structure where we will be able to find those records efficiently. It improves the time when providing customer service to our constituents.

It's made using the wealth of the content a lot better; a lot faster for users.

FileNet has many features which support our clients' compliance and governance requirements.

It's a lot simpler than us doing in-house development of it and managing it, so that's part of it. But the overall improvement I'd say is through the ease of automation, it takes away a lot of manual processes.

Our current document management solution has limited capability in terms of the type of document that can be stored. With Filenet and Datacap we can accept documents in various formats seamlessly without user intervention.

One of our clients, a customer of IBM, rolled out and replaced their existing ECM system with FileNet. Their productivity has increased pretty dramatically. 

The Enterprise Records plugin helps with compliance and issues around that. Thus, we have clients who are using it specifically for that reason.

IBM FileNet has given us a much better platform than our previous ECM platform. It's more stable, more flexible and more powerful. The only downside is that it takes a dedicated staff to maintain it and the learning curve is pretty steep.

It allows for multiple people to access content at the same time.

It improves the usability throughout the enterprise. We are able to find the proper documents which are needed for business processes.

When it comes to automation, it has been really helpful for us. We used to do multiple things manually, like storing files store on our local PCs. Now, everything is stored inside of FileNet. It has really helped to smooth our business processes.

In terms of work effort, it has certainly reduced the amount of manual work by 40 to 50 percent. Some of the end-to-end, SLA processes used to take somewhere around two to three days and now they have been reduced to about an hour.

Compliance comes by default with product itself. Everything is captured in the product. Any kind of context, accessibility — everything is captured there. It has really smoothed out our audit process.

Instead storing our documents offsite (physical documents), we are storing all of our documents electronically. Therefore, we do not have an outside storage fee.

This solution has improved our organization in terms of automation, business process management, and document control.

The thing I want most in my environment is to be able to work with a stable module like FileNet.

It improves processes. For example, it can improve staffing for human resources.

• Streamlined our business processes.
• Centralized our business documents.
• Provides records management functions.

We are not a first-time user of ECM. Benefits are those typical of an ECM solution and are not specific to FileNet.

It helps with tracking cases, tracking problems, it's so good for that.

Archival, records management or workflows all get implemented best with FileNet. Over the years, I am witness to organizations picking a cheaper product with a little better UI, only to upgrade later to FileNet when the original solution did not scale well!

Streamlines file delivery throughout the company.