IBM FileNet Benefits

Senior Consultant at pITsolutions
FileNet helps increase productivity. For example, in reporting for a construction company, when they look at the costs, they can see the incoming and outgoing invoices. By clicking, they pull that document from the content store. The productivity comes from not having to go to a folder and look for a document. It's the integration which makes it productive, day-to-day. You can only see how much the solution saves when you did not have a content system before. We have customers, for instance, who stored their documents in PDF format in folder structures. They had structures based on year and customer number. To find and use a document would take three to four times more effort than to have access via automated interfaces. The next gain is when you plug in mobile. Then you need something like FileNet, an intelligent content store. It also helps with compliance and governance issues because it's a datastore that is not modifiable, and you can guarantee that. You cannot guarantee that with a folder-based file structure, where multiple people have access. In that scenario, you cannot guarantee that a document hasn't been changed. View full review »
Moshe Elbaz
IT Manager & FileNet Specialist at a tech vendor with 201-500 employees
Filenet saves time in terms of clearance of insurance claims. Building a claim, from the customer side, is often easier as well. Not everything is perfect but it's good enough to work in most of the big insurance companies here in Israel. View full review »
Sr. Systems Engineer at a tech services company with 51-200 employees
Automation is definitely the most important thing for large enterprises because they can't process many documents without it. Our clients are definitely planning to expand the use of automation. The more automation they get, the happier they are, because they don't want to spend too much time and have large overhead for processing their documents. There are different stages of automation. For scanning, our clients use Datacap and, once everything is configured and fits their needs, they scan and process all their documents automatically. They don't need to do a lot of extra steps to get all their documents into the system. After that, they need to search and retrieve those documents, which is also really nice in the way it is automated. There are different options. They can use Records Manager to create records automatically and keep them for, let's say, seven years or ten years and, after that, they can delete them, but not before that. We have a customer that was using an obsolete system from 1990-something. They switched gradually, business-unit-by-business-unit, to FileNet P8 and that changed their way of handling everything. It changed the time it takes them to do their jobs and it also completely changed their end-user experience because of all the new technology and all of the automation. It completely changed their business process. It definitely has reduced our clients' operating costs. It also saves our clients time. FileNet has also definitely helped them with compliance and/or governance issues. That's another thing that is specific to IBM. They're the best in the business for compliance for all kinds of regulations, laws, state law, etc. They know how all that works. Out-of-the-box, it's really easy to configure according to whatever state they live in and the specific requirements they have. Everything is already in the product. They just need to select and configure it, but doing so is really easy and, once they set it up, they just use it. There are no issues there. View full review »
Learn what your peers think about IBM FileNet. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
430,905 professionals have used our research since 2012.
Fred Heilbronner
Director Network Solution Architect at a tech services company with 11-50 employees
In terms of how this product improves the functionality of an organization we work with, the Accounts Payable scenario is one. Let's say you're a high-volume purchaser, a retail operation, and imagine that you are getting paper invoices for every case of pineapple and every case of Planters Peanuts that you are getting, and every one of those invoices has to be filed in a filing cabinet. Now instead, we'll scan those in, they get filed automatically, and you trash the paper. And you can find them when you need to find them. Probably the best example of efficiencies that we've seen was, we worked with a port authority. They get in several large container ships a day that they have to get unloaded. Their customers are either the consignees or they're the trucking companies that move the containers on and off the dock. Every ship that comes in gets a voyage file. When they billed their customers, if a customer called in with a question, they had to go find that voyage file. If somebody else had that file, the person looking for it couldn't answer the question. They were running a first-call resolution rate of 15 percent or less. When we took all the voyage files and started scanning them, putting them online, they raised their first-call resolution rate to over 80 percent. If you resolve their question faster, they pay you faster, and that's money in the bank. View full review »
Jayanth Palle
Senior Consultant at Northern Trust
It has increased productivity. And while I don't know for sure, because I am not from that group, I believe the solution has reduced operating costs. It has saved time as well. I have heard that it has reduced the time needed to open an account from 20 to 25 days down to a day. View full review »
AVP Technology at a financial services firm with 501-1,000 employees
When it comes to automation, it has been really helpful for us. We used to do multiple things manually, like storing files store on our local PCs. Now, everything is stored inside of FileNet. It has really helped to smooth our business processes. In terms of work effort, it has certainly reduced the amount of manual work by 40 to 50 percent. Some of the end-to-end, SLA processes used to take somewhere around two to three days and now they have been reduced to about an hour. Compliance comes by default with product itself. Everything is captured in the product. Any kind of context, accessibility — everything is captured there. It has really smoothed out our audit process. View full review »
Senior Architect at Tecnics
It's not only about productivity but utilizing resources effectively. Because of the automation, they use a lot less paper for printing. And on top of the resource benefits, there are also a lot of cost-savings as a result. In addition, because offices are located in different locations, they now work together virtually. It is very difficult to transfer this kind of data through emails. Our solution has really helped with that. Productivity is a primary focus for every automation we implement. And our client companies have seen that as a result. Our clients are saving a minimum of two hours a day in work time. They no longer depend on couriers or whatever they were using to dispatch and move files. Everything happens in the solution. View full review »
Managing Director at Ictnet
It has reduced operating costs, especially postage and courier costs and the cost of printing hard copies. It has also helped with compliance issues. Instead of archiving hard copies, where there are regulations regarding the conditions in which they are stored, which means there are energy costs for climate control, FileNet saves on those energy costs. There are also savings on the cost of renting warehouses for the hard copies. Keeping everything digital means there are a lot of savings. View full review »
Managing Partner at Inception Business Concepts
We implemented it, per our client's request, as an archival solution. FileNet has given us what we needed. FileNet has helped our client implement a retention policy for their inactive records. View full review »
Muhammad Kamran
Project Manager at Ora-Tech Systems
Before the implementation of the software, there were about 30 people who were processing things. One person would take anywhere from one to four days to process something. Now, it takes them two hours. They are processing things within multiple departments within two hours. The solution has increased their productivity, saving them time and cost. When it takes a person longer to get something done, there are more operational costs. If we shave the time from days to hours, there is definitely an opportunity for them to save on operational costs. In government departments and the public sector, they have to follow regulations regarding land issues. The products are already certified by the regulatory parties, such as OSHA and ISO. During implementation we take care of these rules. View full review »
Senior Software Engineer at a financial services firm with 5,001-10,000 employees
The solution has increased productivity. We're a life insurance company. We get claims. It becomes much easier to view documents on the screen and process the work immediately so that the next person can review it and the next business user can view it. It makes the process very easy. It has also reduced operating costs and saved us time, on the order of days. It used to be that processing applications would take weeks. Because we have different departments, physically moving documents would take a lot of time. Now where everything is online, they can just read the document and pass it to the next person. Things get done within days now, not weeks. The solution has helped us with compliance. The documents are highly sensitive, they contain PI, so we had to make sure that only authorized people can access them. We have defined the security structure within FileNet. Only the people who have access can read the documents. That's how we ensure compliance and security on them. In addition, decision-making goes faster. We don't have to wait for physical documents. Users can log in to the application, look up the information, and take the decisions quickly now. View full review »
Boris Zhilin
Executive Director at Intelective
An example is one of our customers, an insurance company. They didn't have process-automation before. We helped them implement an IBM product suite with FileNet content management with workflow and analytics. It helped that company reduce processing costs. It helped them unify processes in 21 countries where they have a presence, and they use it as an IT framework that helps them integrate other companies which they acquire. They're big on acquiring smaller organizations to help them grow. Productivity gains come where workers can focus on more important tasks, higher-value tasks, and where the repetitive tasks are delegated to software. In the end, almost every solution that we create for our customers helps reduce costs. In most instances the solution has saved time as well. Where we do get statistics from our clients, on average we see 20, 30, or 40 percent gains in terms of turnaround time. You can see that, for example, processing a complicated claim would have taken weeks and with the software solutions built on top of IBM software, sometimes it gets down to days or even hours. It has improved business processes or case management for our customers. That's the primary purpose, that's the reason why they're investing in the software. View full review »
Corporate Vice Presidents at a insurance company with 10,001+ employees
We have been able to grow the product and its use through a large number of business areas. Overall, it has worked well for our business partners and various user groups. We have done some customization from a customer interface standpoint. Usability-wise, it has worked out well for us. It is utilized by business users in our organization. We have done a lot of customization. We use the product more probably as a back-end delivery mechanism, but that has worked out well for our business people. We have made our service routes more efficient, as far as moving work through the system and being able to react to customer situations and needs better by improving things, such as, address and beneficiary changes. I know that we have definitely made improvements in the process. There are regulations on the amount of time that you have to process certain transactions. We have been able to knock that SLA down significantly with some of the products that we have implemented. We have stuck with the product and sort of expanded on it. It's firmly entrenched in what we do (with legacy and new work). View full review »
Patrick Obrill
System Analyst at AT&T
We are using automation with cell towers. They are putting all the different information about different cell towers into FileNet, so they can search to know where the different cell towers are. Cell towers are still always evolving, even with 5G. This project has paid for itself, as it would take a lot of manpower in order to find out this information and search for it quickly. We have increased the productivity of accounts payable. Instead of processing invoices manually, which are coming from vendors, we can now process them digitally. We can index and organize them, then refer to them later, paying things on time. It does help with compliance and governance issues. We are able to look for things quickly to get back to court cases. We can often refer to the system to help us to make decisions. We are also able to get the information quickly. The solution helps improve business process and case management in our organization. View full review »
CEO at a tech services company with 1-10 employees
We position the solution for client-facing opportunities. The internal use of it would be in terms of testing and prevalidation. Therefore, the internal use is what would be considered our informal R&D lab situation in partnership with IBM. It improves out client and customer functions, which is paramount to our business model. It enables customers and clients to quickly and readily access the content that they need in real-time, without any delays. Indirectly, it does have the potential to provide a high level of audit capabilities, in terms of being able to track the success of a person's job role in a workspace. View full review »
Sanjay Petkar
Chief Manager at a government with 51-200 employees
FileNet has not improved any of our organization's processes or functions. Our aim in 2013/14 was the same. We wanted to have complete automation, a paperless-office scenario. But that aim has not been fulfilled. View full review »
Founder at intellicon systems
We are using FileNet to increase the efficiency of our collaboration and in our organization overall. It has improved the decision-making efficiency, as managers can have access and do approvals while traveling. We use the of the lifecycle management of the document's automation features in conjunction with Content Navigator. The solution has reduced our operating costs. View full review »
CTO at a healthcare company with 1-10 employees
We shred all our paper and no longer need the cabinet space. We used to have about six to 12 inches of cabinet space per customer, which is now gone. The tool is used by business users in our organization. Productivity has increased because retrieval is easier. Documents don't disappear when someone is retrieving them. The solution helps us with compliance and governance issues because the documents are all available. Having all the documents available has improved our decision-making quality. View full review »
Matthew Rybak
Operations Specialist at Fairfax Data Systems
A majority of our customers use FileNet. It's a valuable software in what it can do. If you need manual processes automated to the point where you are going to have a lot of information in a repository and it needs to be extraordinarily secure, then you need to work with external forces and it's not going to be an all internal processes. FileNet is a fantastic system and almost all of our clients use it. We work with Georgia, Connecticut, Minnesota, Montana, Rhode Island, and integrating into New York. Many different state organizations use it because it is secure and highly advanced. We were working with the state troopers who needed their FileNet servers implemented with the ability to communicate with a third-party app called a OffenderWatch. OffenderWatch is a database where a lot of the sex offenders are stored. However, with the way that everything works, Datacap and FileNet must stay properly maintained, otherwise there are a lot of issues which might happen. View full review »
Information Architect at a tech services company with 51-200 employees
One of our clients, a customer of IBM, rolled out and replaced their existing ECM system with FileNet. Their productivity has increased pretty dramatically. The Enterprise Records plugin helps with compliance and issues around that. Thus, we have clients who are using it specifically for that reason. View full review »
VP at a financial services firm with 10,001+ employees
It has a process interface for a lot of different aspects of our business, which makes record archiving very efficient. With our organization being in the financial sector, it has a lot of records: millions to billions. These were very tough to manage overall. A solution like FileNet has definitely improved our business. It keeps legal focused on what is required, and what is not. It has also helped the overall organization to focus on what is really needed, and what is not. The product has helped with compliance and governance issues. There are some archiving policies which a financial organization has to keep. Our organization can keep up with them because of the IBM product. It does help the legal team with their decision-making. They can hold and sweep the records based on legal actions required on any particular record. Therefore, it does help on the compliance. View full review »
User at a healthcare company with 10,001+ employees
I work in information systems now. However, regarding the emergency medical records, research, and other parts of the organization, FileNet lets us have all these records maintained smartly and securely. Mostly, we can use this information in the future for research, if we ever want into AI solution or if we wanted to look for new ways to look at cancer, then it is all there. The solution provides ease of access. It has affected the decision-making in our organization. FileNet lets us store everything there for compliance. There is something legally about us not being able to delete stuff. View full review »
FileNet System Admin at Emug
The solution is used by business users in our organization. However, in our organization, the business users are connecting into the FileNet system via a set of middle tiers. Their user experience is based on their middle tier application, not my back-end. This middle tier is an integration that we have done on the product. All ECM systems save time, especially on systems that are well-designed, because the users can retrieve their content in a much quicker and more consistent fashion. View full review »
Sergey Gorobets
Architect of ECM solutions at a tech vendor with 51-200 employees
FileNet has many features which support our clients' compliance and governance requirements. View full review »
Engineer at a financial services firm with 10,001+ employees
The usability is very good. Our customers are happy. The stakeholders allow the interface and platform, which comes with a CMIS. This allows our external applications to talk to FileNet using the CMIS platform. It is a win-win for everybody. View full review »
Suren Shiva
Software Architect at Deloitte
While business users are happy with the solution, trends are changing. We need to catch up to them. The solution helps with governance, especially with PII or PHI, and then with some redaction capabilities. It has had a positive effect on the decision-making for the business users in our organization. The solution has improved business process management and case management in our organization. View full review »
Senior Systems Engineer at a comms service provider with 10,001+ employees
We consolidate the content management. We've become a central repository for the company and are able to migrate content from our business units into the central service, especially as we acquire other companies. Thus, we can simplify our technology portfolio. View full review »
General Manager at a tech services company with 1,001-5,000 employees
It provides a centralized system of truth around their documents. It also allows them to automate their processes and gain efficiencies in cost reductions. It puts governance in place around the content and processes: * People can only see what they should be able to see. * It is auditable, so you have an audit trail. * Access levels can be set to certain parts of the document based on role level. View full review »
Administration Division Support and IT Services at a manufacturing company with 1,001-5,000 employees
One way the solution has helped our organization is that HR uses FileNet to keep personnel documents instead of keeping photocopies. View full review »
Director Of Information Technology with 201-500 employees
IBM FileNet has given us a much better platform than our previous ECM platform. It's more stable, more flexible and more powerful. The only downside is that it takes a dedicated staff to maintain it and the learning curve is pretty steep. View full review »
System Tech Oracle Database at a comms service provider with 10,001+ employees
Our upper management encourages us to use this solution with automation. It has increased our productivity. View full review »
Moshe Yavniel
Deputy CEO at IFN
This solution has improved our organization in terms of automation, business process management, and document control. View full review »
Learn what your peers think about IBM FileNet. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
430,905 professionals have used our research since 2012.