IBM FileNet Primary Use Case

Senior Consultant at pITsolutions
There are two use cases. One is as an extended datastore for IBM Connections, but we don't have many Connections customers. We have actually lost two such customers in the recent years because IBM didn't do anything for that product. The more common use case is as a general filestore for documents, with interfaces to the Web, etc. It is used to store incoming invoices and documents and to classify them. It's also used to automate the process of document storage, when documents come in. We have a mechanism to automatically categorize a document based on content. Based on that, we are able to create attributes for the content management system. Then we store the document in FileNet to enable retrieving it. We have PIDs, a universal access code, for each document and via that we are able to retrieve documents, even via applications. We have created some interfaces. We have a central solution to make it easy for customers to plug in their application systems in an easy, customizable way, without having to program it. We also work in the area of analytics where we use Cognos. We have customers who retrieve information about incoming invoices. They can click on a link and retrieve it automatically out of FileNet or Content Manager. View full review »
Moshe Elbaz
IT Manager & FileNet Specialist at a tech vendor with 201-500 employees
We usually use it for document management in insurance or finance companies. Some of our clients are using the workflow for insurance cases. In these companies, FileNet is ingesting a lot of documents and a lot of insurance claims. In terms of automation, we're using IBM Content Collector and we have started using RPA a bit. We're using ICC for some of our customers to ingest and automate the upload of multiple documents in bulk. We've just started using automation with RPA but not with the P8 system; rather for other functionality that customers need. Ninety percent of our customers in the insurance industry, here in Israel, are working with FileNet. Most of our customers use FileNet on-prem. View full review »
Sr. Systems Engineer at a tech services company with 51-200 employees
All of our customers are using it to ingest, process, and retrieve their documents on a daily basis. View full review »
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Fred Heilbronner
Director Network Solution Architect at a tech services company with 11-50 employees
We've been in the FileNet business for 25 years and we have found that 80 percent of our customers use FileNet for Accounts Payable processing. That's the single biggest pain point that larger customers are trying to resolve, uniformly, across industries: ingesting invoices, matching them up with purchase orders, doing the three-way match with receivers - if they're a manufacturing or distribution outfit - and then, potentially, if possible, automating the approval and payment of those invoices so nobody has to touch them. Then, they can focus on approvals and touchpoints only when they have to, and escalate when they need to based on grants of authority and delegate if somebody's not there. They can also make sure they get their prompt-payment discounts and the like. The other big use-case area is always compliance: Records retention, how do they prove that they're complying with policies and procedures and with regulatory issues - HIPAA, PII, etc. View full review »
Jayanth Palle
Senior Consultant at Northern Trust
I work in the account-opening process, and we have IBM BPM, Workflow, and FileNet document repository. We use different products to generate documents. Our solution uses IBM BPM Workflow in which people fill out a questionnaire. That gives us a document that we store in FileNet. We deliver those documents either physically or via DocuSign. We get them signed to open the account. View full review »
AVP Technology at a financial services firm with 501-1,000 employees
We are using it as a repository. We have multiple input sources where we receive files and, as of now, we are using it as a kind of a "dumping yard." We are not using it for end-to-end workflows and processes as well. We are just using it to get the files and keep them. It's deployed on-prem only. View full review »
Senior Architect at Tecnics
We used it to develop document-management solutions for various public sectors, in India. We also use IBM BPM on top of it, which is primarily used for Workflow, with FileNet as the repository in the backend for document storage. Our solutions manage the entire lifecycle of content, right from creation to disposal. For example, when organizations receive invoices or proposals, using FileNet we have a solution which allows users to create the content, upload the content, manage the content, and it moves through the workflow. Our solution is called E-Office is, which handles the entire file movement, correspondence, file creation, committee meetings, etc. Wherever content is involved, the solution is involved. All day-to-day, paper-based activities have been automated using the help of BPM and FileNet. It's deployed as a hybrid. It's mostly on-premise but some of our customers have part of it on cloud. View full review »
Managing Director at a tech services company with 11-50 employees
One of the primary use cases is for documentation processing, including image processing and all the content. It is also used for archiving and document management. For example, in the mobile telecom or financial industries, there are requirements to retain a customer's documents, depending on regulations, for five and sometimes ten years. In this instance, FileNet is used for archiving all of the documentation. We are using it for documentation automation projects, especially for content management such as customer contract management and some vendor contract management. View full review »
SAE - Services Account Executive at RICOH
We have some projects now with a university in Bogota, here in Colombia. We developed a correspondence process and some administration processes with invoices. We also have a government project where the main process is around the lifecycle of documents. We use FileNet to automate correspondence processes when our clients receive documents. There a lot of legal requirements in Colombia and companies need to automate their processes around these requirements. We incorporate FileNet in the middle of the process and we collaborate to make our clients' processes more efficient. We offer FileNet to our clients with IBM's RPA capabilities and help to automate processes. View full review »
Managing Partner at Inception Business Concepts
Our client is using it for search and retrieval and for archiving. From the very onset, it was deployed for archiving of their legacy records. We did not implement any workflow for them. We use the FileNet Content Engine Web Services to retrieve documents. We use high-end production scanners to scan the records. After that, users can use FileNet to search for these records. There is automation involved in the process. At the point of scanning, the scanner dispatches the records to a particular folder. In each folder, there is an application that has been designed by us, which files the records in FileNet. We are not using any FileNet application to do the filing. We have an application which renames the XML to FileNet to do that. We mainly use it for inactive documents. These are records they don't need to edit any longer. They are still necessary for their day-to-day operations; they provide evidence about their operations so they cannot be deleted. Our client is using version 4.2 on-prem. View full review »
Muhammad Kamran
Project Manager at Ora-Tech Systems
We have implemented it in a real estate environment. They receive many applications on the front-end and, before our implementation, they were processing them manually. When we implemented it, they moved to a completely paperless system. For example, a customer walks in at the front desk, the reception, and they ask that the company process a transfer or a no-demand certificate, which is a form used in real estate to clear charges against your property. The person at the front desk creates a case in Case Manager. It's processed by the Case Manager in two different departments, and it's completely paperless. The customer can view the status from their homes. We have created a very scalable application using FileNet and Case Manager. Our clients use it for office automation systems to have a paperless environment. Most customers are using it for paperless because Case Manager has more capability than any other product within case management and process flows. View full review »
Supervisor Of Information Security Risk at a energy/utilities company with 1,001-5,000 employees
We had several use cases. We used it for all of our loan processing and we took a 21-day manual process down to three. We also used it for all of our credit applications, and that took a 45-day process down to two. It housed about 4TB of data. Performance was great. It was our system of record. View full review »
Senior Software Engineer at a financial services firm with 5,001-10,000 employees
We store policies, documents, and customer data in the FileNet repository. View full review »
Boris Zhilin
Executive Director at Intelective
We're an IBM business partner. We work with customers who purchase IBM and we help them implement business solutions. Often times, we just influence their decisions. Most of the time FileNet is being used for automation projects. View full review »
Principal It Operations Specialist at a manufacturing company with 1,001-5,000 employees
The primary use case is for collaboration of data files through CCM with IBM Connections. It provides an information sharing space and ability to create folders, thus managing the data. We are a worldwide company with offices all over, and there is a community room setup leveraging CCM with FileNet as the back-end. Therefore, all these users upload their files and collaborate on them in this space. Now, it is performing pretty well, since I have upgraded to the 5.5 version. Historically, we have had a lot of problems with it. View full review »
Corporate Vice Presidents at a insurance company with 10,001+ employees
It runs our document management and workflow systems. View full review »
Enterprise Architect at a manufacturing company with 10,001+ employees
We use FileNet with our Cognos. We used to store all of our report history within Cognos, inside the content store. We've removed it from the content store and put it inside the FileNet system. Our users can still access their reports, but we don't have to store it in our content store. View full review »
Patrick Obrill
System Analyst at AT&T
As a developer, I am usually supporting this solution. I do things to automate it and make it work for our clients. View full review »
CEO at a tech services company with 1-10 employees
The primary use for this solution is customer and client demos, in order to share it with them, if they have a requirement for this particular type of capability. We position a product or solution like this to a client where there is a great fit, and it does have a return on investment in terms of efficiencies, cost savings, or job role function acceleration. View full review »
Software Architect at a non-profit with 1,001-5,000 employees
We're in the process of implementing it for what we call a product plan approval process. It's going to be used by project managers to submit their product plans to our department that will then go on and approve them. For example, if they want to produce a pamphlet, or a website in support of a particular objective, they will hit our product plan system to input what they want to do, what they want to produce, and then it will go through an approval process. Then they'll be able to produce it in whatever languages they decide that they want to produce it in. It's more an approval workflow that we're using it for. We will also use it for integration back to our product lifecycle management system, as well for our materials management division. View full review »
Aldo Puglisi
Digitalization at a transportation company with 201-500 employees
We use it to manage all the documents, for all the working groups we have, for management meetings, and for all the projects we run. The advantage is to have a unique place where you can store everything and then we connected it with the another IBM product, IBM Connections. So it's a new way to work, to collaborate, and to exchange documents; even on mobile, especially for people traveling a lot, like me. It's performing quite well, there is a high level of acceptance by the end-users. Obviously it's all part of the change management that we are running in parallel, and that's so the people can get used to it and discover new features every day. We're quite satisfied, it has performed quite well. View full review »
ECM Filenet Architect at a insurance company with 1,001-5,000 employees
In our organization, we have a lot of documents, such as policies. It is very critical for our organization to have safely and securely stored content in our system. FileNet is the best tool in the business for our organization to store all our content, policy documents, and claims. We have been using FileNet since 2000. Since then, we have been upgrading our file systems with a lot of tools and the latest file systems. View full review »
Founder at intellicon systems
Predominantly, we use Case Manager in order to automate technical design review processes. We also use it in collaboration with multitenant. View full review »
Sanjay Petkar
Chief Manager at a government with 51-200 employees
Our primary use case was to have our complete documentation digitized and provide secure access to it for all employees in our organization. Along with that, we were to develop a workflow for check-in and check-out of the documents. We are currently using FileNet but for a limited purpose. We have just one workflow configured in it. It's only used for document scanning and retrieval. View full review »
CTO at a healthcare company with 1-10 employees
Our primary use case is document management for eliminating paper. View full review »
Information Architect at a tech services company with 51-200 employees
Digital business automation is the primary use case. This solution is not used by business users in our organization. View full review »
Matthew Rybak
Operations Specialist at Fairfax Data Systems
A lot of the time Datacap and FileNet work in tandem together. FileNet is like a database repository which can be connected to a bunch of different third-party applications or the Web. It's a very interesting technology in the sense of you can pull in a lot of information through the Datacap network, then connect it to servers on the FileNet side. The servers can communicate and assist in the automated workflow structure. This is especially helpful when it comes to multiple parties who are trying to work together. View full review »
VP at a financial services firm with 10,001+ employees
It is our unstructured record archive solution. It is mainly for internal users. We don't have end users for it, since it is only used internally. It has captures a maximum part of our organization to help with the efficiency in our records. View full review »
User at a healthcare company with 10,001+ employees
We use FileNet to store all the medical records and information for a patient. We have business users utilizing it in the whole organization for medical records. View full review »
FileNet System Admin at Emug
We store our medical records. View full review »
Engineer at a financial services firm with 10,001+ employees
We are a ratings company. We store all of our ratings documents in a FileNet Content Manager. We also use the Datacap scanning solution to extract the data, then index it into FileNet. That is our main usage of the FileNet platform. We store documents on-premise. As a ratings company, we are not storing anything on the cloud at this time. View full review »
Sergey Gorobets
Architect of ECM solutions at a tech vendor with 51-200 employees
It's used for content management. It's not for business process automation but for digital, electronic archives: documents, folders, and access to the client's native IBM content. It's an IBM content manager, especially for IBM BPM. View full review »
Director of user services at a manufacturing company with 1,001-5,000 employees
It is our integrated document repository that we use in conjunction with Connections. It performs extremely well for us and has been very successful. View full review »
CEO at a tech vendor with 1-10 employees
We use IBM Case Manager as our platform for deploying our telemedicine solution. The use case is delivering connectivity between patient and doctor without any third parties. The cognitive capabilities of Case Manager and how we're able to create a case, which is a patient, are very valuable for us. Everything that goes into an object is about the patient, versus it being event driven. View full review »
Chuck Picard
Enterprise ECM Program Manager at a tech services company with 201-500 employees
We use IBM FileNet to store state government-related documents, and conduct workflow processes to channel information between the knowledge workers. We are very happy with the efficiencies that it has gained, and the customer service that we are able to provide back to the citizens. View full review »
Suren Shiva
Software Architect at Deloitte
Primary usage is storing content for content management. We are the consultants, who provide the solution to our clients. We mostly use ECM solutions from IBM, not database. View full review »
Senior Systems Engineer at a comms service provider with 10,001+ employees
We provide the content management platform for the company for official and unofficial records for all business processes. View full review »
Software Developer at a insurance company with 1,001-5,000 employees
It is primarily used for storing documents and other content in our repository for underwriting purposes. I have been using it for a little over two years now. I think it's been working out great for what our needs are. View full review »
General Manager at a tech services company with 1,001-5,000 employees
It is usually the client's system of record for their documents. In addition, it can be used for digital assets, like video and recordings. View full review »
Ben Holmes
Financial Informatics Analyst at a insurance company with 10,001+ employees
It's an image repository for our medical documents, our claims, etc. They do all kinds of stuff. They put checks there. It's an indexing software. View full review »
Administration Division Support and IT Services at a manufacturing company with 1,001-5,000 employees
We use it as a business documents repository for documents such as invoices, packing lists, POs, etc. View full review »
Director Of Information Technology with 201-500 employees
Our primary use case for this solution is document storage and retrieval - Workflow. View full review »
Server Manager at a logistics company with 1,001-5,000 employees
We use FileNet to store all our content. We have a quarter of a billion documents stored and it works great for us. View full review »
Project Lead Engineer at a healthcare company with 10,001+ employees
We use it to store and transfer large amounts of files between several various locations that we serve. It is an excellent document storage facility. View full review »
Area Manager at a tech services company with 1,001-5,000 employees
First we used it as a document management system only, now we have some workflows too. It's one of the biggest applications in the government of Switzerland. We are using FileNet to build up these workflows. View full review »
SME at a energy/utilities company with 1,001-5,000 employees
* Enterprise content * Document management * Worker's management, which we are currently not leveraging. It is performed fine. It is a robust solution. View full review »
Chrystan Duarte
Business Development Manager at a tech services company with 51-200 employees
We use it for monitoring events, authorization of events, for communication among all teams, all divisions of the company. It is difficult, for example, to manage a case throughout the company. BPM is no good, and Case Manager is so elastic, so flexible. View full review »
Solutions Architect at a financial services firm with 5,001-10,000 employees
Document storage and workflow. View full review »
Project Manager at a government with 11-50 employees
We use it mostly as our content management system. It is our system of records, so it is where we store all our engineering, HR, admin documents, etc. View full review »
Business Solutions Manager at a tech services company with 501-1,000 employees
It is about simplicity. It designs and builds the process, then adds document facilities for the documentation. Therefore, it is easier to model the process and include documents in this process. View full review »
System Tech Oracle Database at a comms service provider with 10,001+ employees
We are using this product in Beijing. It is a good product to use. Our team programmed an automation workflow to use with it. View full review »
Joanna Leong
‎Senior Development Manager, Business Systems at a financial services firm with 10,001+ employees
It is mainly a document repository for our business. View full review »
Moshe Yavniel
Deputy CEO with 51-200 employees
Our primary use for this solution is implementing business automation from document collection, capture, and indexing through management and workflow up to document analytics. View full review »
Head of Sales Operations and Quality Assurance with 1-10 employees
It was used in a customer environment. IBM FileNet was used for combining incoming paper documents, as well as electronic documents. The environment consisted of FileNet, Documentum, and SharePoint. Each product was first tested, then used for different business processes. View full review »
Nicholas Parrella
Content Services, Digital Transformation Thought Leader & Strategist with 10,001+ employees
* Document Management * Records Management * Business process and workflow * Digital imaging * Document classification * Search View full review »
Greg McGarthy
Architect For FileNet ECM at a healthcare company with 1,001-5,000 employees
We use it for content management and to manage documents. It has performed well. View full review »
Consultor at a tech services company with 11-50 employees
The objective for this solution is for secure transfer of accounting information between servers to enable payment of insurance. View full review »
Find out what your peers are saying about IBM, Microsoft, Alfresco and others in Enterprise Content Management. Updated: November 2019.
378,124 professionals have used our research since 2012.
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