IBM FileNet Pros and Cons

IBM FileNet Pros

Senior Consultant at pITsolutions
It also helps with compliance and governance issues because it's a datastore that is not modifiable, and you can guarantee that. You cannot guarantee that with a folder-based file structure, where multiple people have access.
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IT Manager & FileNet Specialist at a tech vendor with 201-500 employees
For a large company, for the robustness, stability, performance, and the growth — that you can grow it within seconds — I would advise using FileNet, without any doubt.
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AD
Sr. Systems Engineer at a tech services company with 51-200 employees
There are a lot of valuable features, but the biggest advantage is that this system is stable; it's always online, it always works... once it's configured and running, we don't need to touch it and constantly make changes to it. It's a low-maintenance platform.
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Learn what your peers think about IBM FileNet. Get advice and tips from experienced pros sharing their opinions. Updated: June 2021.
510,882 professionals have used our research since 2012.
JP
Senior Consultant at Northern Trust
Gves us the ability to create an end-to-end [document] transaction.
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AVP Technology at a financial services firm with 501-1,000 employees
FileNet is very user-friendly... We have business users using and it is quite friendly for them.
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GV
Senior Architect at Tecnics
FileNet has the capabilities to meet compliance and regulatory requirements. It is very secure.
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Managing Director at Ictnet
One of the most valuable features is FileNet's ability to capture things from the stack, from e-mail, to scanning of Excel and Word. FileNet can also convert many types of files to PDFs very easily.
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DO
SAE - Services Account Executive at RICOH
We use IBM Datacap's capabilities to capture data and then we use FileNet's capabilities for filing, to create an archive of documents... We [also] use FileNet's ability to expose information via APIs and interoperate with other systems.
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Managing Partner at Inception Business Concepts
The application, in terms of durability, has been able to withstand the usage, given that it was installed in 2003 and it's still working.
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Project Manager at Ora-Tech Systems
[The most valuable features are] scalability and ease of use. These features are important because the customer where we have deployed it has millions of documents... And over the last five years, the volume of the documents has been increasing. It's handling all of them and without any errors.
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IBM FileNet Cons

Senior Consultant at pITsolutions
The area of migrations to new versions must be made easier. It's quite good that they have now begun to improve the API area, to modernize the interfaces, but there's always a very big investment involved in migrating from one version to another. That prohibits rolling out new functionalities to customers. It's not so easy.... In that area, they really must improve.
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IT Manager & FileNet Specialist at a tech vendor with 201-500 employees
The analytics in FileNet are too complicated and they consume too much infrastructure, memory, and CPU. They're too expensive to work with.
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AD
Sr. Systems Engineer at a tech services company with 51-200 employees
There is room for improvement in the scanning solution, Datacap. It's improving all the time. But since it's more an end-user software, the end-users are constantly improving their processes, and I believe that sometimes we're not catching up with their requirements.
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Learn what your peers think about IBM FileNet. Get advice and tips from experienced pros sharing their opinions. Updated: June 2021.
510,882 professionals have used our research since 2012.
JP
Senior Consultant at Northern Trust
We brought DocuSign into our company's solution three years before. At that time there was no direct integration. We would like to pull documents out from FileNet, push them to DocuSign and, when done, retrieve them and store them back in FileNet. We wrote our own custom solution for that. It would be nice if there was some tool we could have used to do that.
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AVP Technology at a financial services firm with 501-1,000 employees
I would like to see it able to capture NLP in an advanced search. It would also be good if it could capture images and segregate them in categories within a span of seconds.
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GV
Senior Architect at Tecnics
There is some confusion with FileNet workflow. It's not really going into the next level. They are probably replacing it with BPM's workflow. So there's an issue of clarity, the vision for going forward.
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Managing Director at Ictnet
However, the configuration does take a long time. Every company needs its own configuration design. It depends on how many applications are connecting to FileNet. It can take a long time, depending on the application count.
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DO
SAE - Services Account Executive at RICOH
IBM has a lot of documentation but the kind of information in a lot of the documents can be confusing to our clients. It would be easier if they used video tutorials. Right now, the information is too hard to understand, and there is a lot of it. If they used videos I think FinalNet would be easy to use for an end-user.
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Managing Partner at Inception Business Concepts
Our client feels FileNet does not provide them with content searchability. They feel it's cumbersome. They're only using Metadata. If the Metadata is not well-populated, it becomes a problem to retrieve a document.
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Project Manager at Ora-Tech Systems
There is room for improvement in the file management. It's very complex.
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Learn what your peers think about IBM FileNet. Get advice and tips from experienced pros sharing their opinions. Updated: June 2021.
510,882 professionals have used our research since 2012.