The product generates around 30% benefit.

The installation has been going on for a long time. I believe they have seen value for their money. They've been using this application for over 15 years and it's still delivering.

The solution increases productivity and reduces operating costs. With a few customers, it has reduced costs by 30 percent from the legacy systems to the new system.

It saves our customers time by 30 to 40 percent by eliminating the time to process paper.

ROI is hard to tell, it varies. Sometimes it's tangible where it can be measured in percentages from 10 to 15 to 20 or even 40 percent. Sometimes it's intangible, where companies can get ahead of the game, get ahead of the competition, and get their products to market faster.

Our clients have definitely benefitted from FileNet but they don't disclose the numbers.

The solution saves time and money. It helps us to be able to accomplish the goals of our business, as opposed to being tangled in the weeds of what we could do. This solution takes cares of for us.

It reduces operating costs, probably in the millions of dollars.

Process automation is the main reason we created our own server: To make the interfaces easy and to automate the process of storing and adding the right attributes, and to make sure you're able to search and find the document again.

It's very hard to say what the ROI is on that automation. The goal was to make a solution for the customer where he can solve his problems. For us, the greatest part is the services part. We set it up as a vehicle through which customers are able to implement automation, and to make it easy for them to apply it to their applications.

For FileNet in general, the return in investment happens over two to three years when you take into account the license costs, the maintenance costs, and the implementation. I think that is a reasonable ROI. I have heard of products that have much longer ROI.

The ROI on the automation aspect of FileNet is a big question. I don't have specific numbers. We're dealing with between 30 and 40 customers here in Israel, and every customer is different.

Within the IBM DBA (Digital Business Automation) portfolio we use Datacap and we do see a return on investment from that. The automated document scanning and email scanning show a very good return on investment.

It has not done much for operations costs because there are still operations involved in it. However, I still see a percent or two difference.

First of all, the automation means there is no more dependency on hard copies. Storing those documents was dependent on the environmental conditions, and if they weren't right, the documents could break down. And they had to be sent via post or courier.

By using FileNet, especially with bigger contracts, it doesn't take ten days or two weeks to receive and store the documents. Instead, when the documents are emailed it takes under one second and it arrives to customer service. Once they open the email, they can activate the customer's product immediately. The customer doesn't have to wait two weeks and it means the company can earn money for the product sooner. It helps with time to market.

Overall, ROI depends on the particular project. Every project is different.

It has reduced operating costs by reducing the amount of manual work needed.

Datacap has helped to increase our productivity.

We use extraction. Therefore, we can see 80 to 85 percent accuracy on data extraction. This reduces the manual indexing part, which is definitely a gain on performance efficiency.

If we can achieve 80 percent automation with it, then it will save us 80 percent time.

The product generates a return on investment.

I'm more of a systems engineer so I work on the technical side. I don't see the numbers.

It has reduced operating costs. We went from paper to image services to FileNet. We did that because it was cheaper and better.

The solution has saved us time.

We have probably cut out at least 40 percent of what the work process was by easing out that whole distribution of paper.

In terms of ROI on the automation processes, FileNet is so expensive in Colombia. So return on investment takes time.

When it comes to automation processes, so far it has not added up to the mark versus what our customers were expecting, but there is definitely some return on investment due to having an automated system and through savings on the printing costs.

The physical space that we have gained back pays for the service. Therefore, it has reduced our operating costs overall. We have definitely seen ROI. I would estimate $30,000 a year.

While it does not save on retrieval time, what we do save very significantly on was when person took a document, then misplaced it. Or, somebody else needed it when it is in somebody's hands. At least one document in a thousand was not placed back in the right spot, then you needed to look for it. That was tricky. You hoped it was somewhere in the vicinity, and not on a different floor. Thus, it saves me on decision quality, because if the document is not there, then I am making the decision without it.

The solution increase productivity. The working example is that of a client who has been using a different type of product or solution which had roadblocks, issues, or challenges that frustrated them, making it more difficult for them to access the necessary content. Whereas, this solution is able to streamline the process for them, making it easy and still resilient for their business model.

It definitely saves time in terms of enabling the customer and client to access more content, if they want to. The prior content that they were accessing is now accessed in an accelerated fashion, allowing them to get onto other business tasks of greater value.

We have not integrated the solution with other solutions yet.

Our leads completion process used to take two to three days. It now takes half a day.

It has saved time for us.

My customers have seen ROI. There have been productivity gains, time savings gains, and things that they have been doing much more efficiently in a more modern way than they were before.

The solution has reduced operating costs for our clients.

Hard to calculate since the old system was so bad.  A couple of improvements were noted immediately:  

1.  Training time was cut for the new system by 80%, 

2.  The business unit was able to absorb a 30% increase in workload with adding staff or overtime, and

3. Processing errors dropped by 40%.