We chose IBM FileNet primarily for its scalability and interoperability. Additionally, we appreciate the mobile app, which allows us to access documents using smartphones from anywhere. We also utilize various other IBM products for security purposes, creating a cohesive environment that works well together. The transition from a paper-based to a digital environment has significantly impacted our workflow systems and document management practices.

The standout feature for us is undoubtedly the Google-like search functionality, which allows us to search for documents within the system effortlessly. Instead of just querying the document database, this feature retrieves all relevant documents, akin to searching on the internet. It is very easy to use. 

Implementing the product has brought about significant positive changes within our company, especially in how we archive and access documents. The availability of documents on the go via the mobile app has brought positive impact. As a result, adoption rates have been very high. 

The product is robust and can process a lot of documents for enterprise content management.

Because the account-opening process varies on a case-by-case basis, we may have several documents generated for a particular case. We would like to put them in one client section. API-wise, it gives us the ability to create an end-to-end transaction.

The most valuable features of IBM File Manager are workflow, content, and process capabilities.

We mainly use the Metadata, we don't use content, as such, for the retrieval. It has been robust because that's how we designed it. The application, in terms of durability, has been able to withstand the usage, given that it was installed in 2003 and it's still working. The version installed back then was 3.6. In about 2009, it was upgraded to 4.2.

For us, the back-end has been good. The system is so robust that we've never had problems, in terms of system administration. We've never had any challenges.

It provides better content management for security content: both storage and archival.

It is pretty robust and user-friendly. 

We have integrated this solution with other solutions, and the integration process is seamless.

The most valuable features are the flexibility and broad capabilities. It covers anything a small company might need, all the way to what a large enterprise may require; a full feature set.

The most valuable features of FileNet are the enterprise depth and strength, scalability, integration ability, richness, and functionality; the ability to do a lot of things across the different business units; and integrating with all kinds of solutions. At the same time, I think they did a great job in improving their web clients, such as introducing products like ICN, which is more configurable rather than customizable. The strong foundation behind FileNet in terms of the workflow; the business project management; the content engine; the ability to handle a humongous amount of data in a very high performance mode are what provide a lot of value in this system, in my opinion.

The most valuable features for FileNet are the ability to do information governance, compliance, and implement case-centric or content-centric workflow solutions; to provide enterprise search capability; and we have Content Navigator. Those are a few.

The most valuable feature of FileNet is its out-of-the-box functionality; not a lot of custom coding that has to happen for the solution to work.

The most valuable features of FileNet are its comprehensive ability to store content, to get insights from the content, and to use that content for making decisions routed through workflow.

Nowadays, with the new capabilities, the unattended task processing - so-called robotics or digital employees, digital agents - is where this industry is heading.

The most valuable feature is the suite of IBM products. It's a packaged solution. We have IBM Datacap which is used for the OCR capabilities. FileNet is the repository for document management. BPM is primarily used for workflow. Then we have Red Hat Linux or AIX, which is an OS from IBM. There is also Db2 which is a database, again from IBM. We get all these products straight from IBM. We don't have to rely on different vendors or products when there is an integration issue.

The FileNet Navigator, which came out four or five years ago, was really a major upgrade from IBM in terms of the UI. Users are happy with that.

FileNet has the capabilities to meet compliance and regulatory requirements. It is very secure. That is also one of the key requirements of any automation that we do.

We can move things from paper to digital, making things searchable and easy to access.

The usability is really good. Our business users are pleased with it. They seem to get what they are looking for, and it's very efficient.

The way that FileNet sets itself apart is along a couple of different dimensions. The first is there aren't very many ECM solutions that scale properly, both up and out. We have customers who hold billions of documents. There aren't very many that can scale that far, and that can also scale out so that they can handle lots of users, lots of documents, and that understand how to handle external users.

Then there are security issues. Everybody ties into Active Directory and things like that, but on top of that are the extra layers of security for encryption, so they can meet standards required by PCI and by HIPAA: encryption at rest, encryption in flight, encryption in the database, all together. There are really only three products on the market that know how to do that, and FileNet is one of them.

It is a faster, robust solution. The platform compatibility is very good.

It just allows us to do a lot more data management, just because we have a lot of services, as well as the whole content management we had to do. The whole the FileNet solution that we have integrated allows us to do all of that.

FileNet is very robust and it’s scalable. It's unlimited as far as size and file types that we manage. It's very accessible. It really works for us, for what we use it for.

The most valuable feature is access control.

The most valuable features of FileNet are the 

• storage mechanism
• search mechanism 
• interface through Content Navigator and 
• mobile interfaces. 

Most of our customers are not using some of the most valuable features, like analytics, text search, or case or workflow features. They are generally not used by our customers because they're using other programs that are built-in to their networks. So if a customer has a workflow system already, he won't use the workflow system that is built-in to FileNet, although it's available.

It's the same with the content analytics. If the client has Kibana and Elasticsearch for searching text, they won't use that feature that comes with the FileNet P8 because it's only for the P8 system and not for the whole network.

The most valuable features are the interconnectivity and the collaboration. No longer do I have to wonder what system I need to go to for the data I need. I know it's in FileNet.

We wrote several custom applications for the users to dive in and be able to find the data they need. 

FileNet gives a lot of flexibility to the different problems we run into within our environment. It gives us flexibilities for ingest in multiple different ways of different products in order to store the content in FileNet P8, as well as flexibility of where we want to store it; the flexibility of creating metadata associated with your documents. It helps in the metadata, as well the security aspects as well. The flexibility is really the biggest advantage, I feel.

The most valuable feature of FileNet is that it's a secure location for us to store our documentation, where we can put some rigor around it so people can find it and use it for an archiving type system.

It is very user-friendly.

Keeping our content store small. That helps our DBAs when they have to do the backups of our audit system, or of the content store. It's in SQL Server, and to back up SQL Server of something that size takes a lot of time and a lot of effort. But now that we've shrunk that down, it's a little bit more manageable to handle backups. I know if we do ever have to restore our content store - which we hope we never do - we're able to do it in a more timely fashion because it's smaller in size.

• The ability to manage the content well. 
• To create folders (unknown: how much is on the FileNet back-end versus CCM front-end).
• The ability to tag data, as it seems to be indexed well. It is a good space to manage data, keep track of it, and organize it.

The most valuable features of this solution are:

• The ability to do version control in the documents that are stored within the IBM FileNet solution.
• To be able to retrieve the history accordingly.
• To be able to work with those in a microservice environment.

The most valuable feature of FileNet is the storageand records management capability. It allows us to records manage our content properly.

FileNet integrates other solutions with my business applications; the APIs, the web services, all of the frameworks that we have developed around the FileNet solution.

One of the most valuable features is FileNet's ability to capture things from the stack, from e-mail, to scanning of Excel and Word. FileNet can also convert many types of files to PDFs very easily.

Also, when the Content Engine processes files, it can reduce the size by up to ten times by compressing them. It has a very low storage profile. This is very important because storage is something that adds to the cost. In this way, it can reduce costs.

It is also possible to search any customer's documentation. If you want to find historical documents, you can find them very easily.

With the application layer you can install it with Windows Application Server to create web logic. 

You can also use clusters.

When requests come from users, you can extend it horizontally or vertically. You can put a lot of application servers in a vertical arrangement, so it's very flexible.

It's very simple to integrate it with other solutions. The business process management layer makes it very easy.

It's really user-friendly. Everything can be managed via a web application, a web console. And for non-technical users, it's mostly web-based now, so it's not so hard for them to use. Especially in the mobile industry, most workers are not technical. They are sales-based and are not familiar with a lot of technical features. But they find it very easy to use.

Finally, behind FileNet is IBM, which is a big company.

The document storage is the most valuable feature. And then, searching those documents by users is helpful.

The usability is very good. We like the Content Navigator. It's very easy to use the search and retrieve for documents and has a lot of options for the user to download documents or send an email.

• Stability 
• Scalability
• IBM support

The most valuable for us is the ease of operations in Datacap, especially to extract data, along with the robust platform of FileNet, as a content management system. 

It is very user-friendly for business users. They can create their own searches. They are not dependent on administrators to create searches for them. It is self-service for them.

Very easily, the most valuable feature of FileNet is its reliability. We've been using FileNet Image Services since 1989. I average under one hour of unscheduled downtime per year. I have 800 million documents of patient records and patient financial information that reside on my box. It is sub-second response time and it just plain works.

It is a superior product based on Gartner's classification. It provides good stability and scalability for huge enterprises as well. One of the valuable features is the ability to digitalize documents, including enterprise content. We can store the information in video and audio formats. It provides efficient security. Only authorized users can view and edit the stored documents in a role-based user group. Another form of security is redacting documents, where one can view only selected parts of the document. It allows us to share crucial documents like contracts by ensuring that confidential information is redacted.

There are a lot of valuable features, but the biggest advantage is that this system is stable; it's always online, it always works. In addition, there are not too many changes or updates that cause issues. It's both the system and the environment around it that are stable. For large and enterprise customers, it's the best solution because, once it's configured and running, we don't need to touch it and constantly make changes to it. It's a low-maintenance platform.

While the system is stable, at the same time, the end-user interface, the Content Navigator, gets updated frequently so that it can match the requirements from the end-users. That way it provides new features and makes sure that everybody is happy.

To summarize, the back-end of the system always works and at the front-end you have an application that gives the best user experience. It's a great combination.

The standard spaced interfaces and features that any content management platform would provide, plus the API's extensibility. 

We are also moving into using the newer user experience provided with the product.

The integration with Connections, where it is basically transparent for the end users, and very seamless. They can go ahead and store multiple tiered folders of documents in multiple tiered folders without any technical assistance of any kind. It is very user-friendly and easy for them to use.

FileNet is a really robust and powerful tool for document management environments. It's very well designed, especially on the storage side, and also on the application server side. It's really powerful, robust, and highly available. In our environment, we store more than six billion documents. Some of these documents are more than 1,000 pages.

We also have other FileNet environments – FileNet Image Services environments – and we have federated these image services to a FileNet P8 environment, first as a federation. Then, we have successfully migrated all our old documents to the FileNet P8 environment without any demolition of the documents. It was a nice project.
Also, the elasticity of the APIs IBM provides us is powerful. We are also using IBM WebSphere as the application server. We are hosting our FileNet P8 services on top of WebSphere. It serves as a powerful tool.

Troubleshooting is very proactive. We can easily monitor the system, and we can easily define the problem and take action on it.

ECM is our heart on branches, for example if you cannot check the id and signature of the customer, you can do nothing. Also it’s very vital for us to predict how long does the the operation take for each customer. These makes stability as one of our major concerns Based on 9 years of experience with IBM ECM solutions; I can say that, the power of IBM products comes from stability predominantly. Both FileNet Image services and FileNet P8 are five-nines percent successful on this manner.

We use FileNet as an enterprise content management storage for our underwriting policies and our claims documents. The major products of FileNet that we use are Content Manager and ICC for SAP.

It's very robust. It's very good at document retrieval and storage, as well. The solution that we deployed is really good and it works fine.

FileNet P8 Content Manager is the primary platform we use. We use it essentially just as a document repository. We don't currently do any business process with it. We use it purely for storing and retrieving documents. The most important features would be the flexibility in which it can store the metadata, the flexibility in which you can search on the metadata and the scalability.

The taxonomy is its most valuable feature. Everything is hierarchical and has properties.

I am doing practical coding. Therefore, I am very happy that they have extensive Redbooks and demos with the FileNet API.

It is really usable. There is a lot of support for it. You have the online components to trawl through the storage. I have a lot of fun with it.

• Reliability
• Speed
• Extensibility

We actually use it in conjunction with BPM to auto-bill our customers, based on when the bill gets checked into FileNet.

The most valuable feature is when we combine FileNet with Datacap. We have a lot of client data here. We use IBM Datacap's capabilities to capture data and then we use FileNet's capabilities for filing, to create an archive of documents. 

We also use the check-in and check-out capabilities a lot to enable correct document security for users. 

In addition, we use a lot of workflow for document processing for our clients.

Finally, we use FileNet's ability to expose information via APIs and interoperate with other systems.

Our most valuable feature is it's highly scalable. There can be up to billions of documents or content items. It can support thousands to tens of thousands of concurrent users. There is also tight integration between the content and process functionality.

The ability to coordinate with automated workflows is the most valuable feature. You have a lot of external servers, and even internal servers, where all the information needs to be housed somewhere securely. If you're pulling information through Datacap, FileNet needs to be able to store it, then also assist in the automation aspect of it.

The ability to connect servers is another big feature. It can connect a lot of third-party people and hold information securely. Security is the big thing for FileNet. 

I would also include the automated word flow structure as a valuable feature.

I like the security and also the configuration. It is easy to configure and most of our business use cases have everything just with the configuration itself.

• Scalability
• Ease of use

These features are important because the customer where we have deployed it has millions of documents, millions of block files, and inside one block file there are hundreds of documents. And over the last five years, the volume of the documents has been increasing. It's handling all of them and without any errors.

Also, we see business users using IBM automation and they think that the interface is very easy to use. They can find the options and links they need. It's not difficult to find what they want or to do what they need to do. In the scope of projects where we use it, we have been able to provide them with the user interface they require. After that, they are very comfortable with it. It is already a very simple interface.

The most valuable features are that it is very well integrated and connected. To deploy many new applications and solutions it may sometimes not be very easy, but it is very robust, at the end of the day.

We use FileNet as an unstructured content repository today. About six, seven years ago, we also used it as a case management solution but we don't use it as a case management solution anymore. We use it primarily as a content repository. We like the fact that it is a large vendor solution. It is robust and stable; hardly comes down. One of the challenges we face is finding qualified personnel to take care of the upkeep of the solution but, other than that, it's serviced very well.

• The document management elements
• The worker's management pieces
• The distributive environment capabilities

We run a global corporation with locations all around the world, therefore the distributive environment is important.

Stores a lot of documents. It's a good repository for that.

We use the Case Manager component of FileNet, itself. It helps with the business process, mainly; incoming documents; and then collaboration of the underwriters or adjusters. Besides that, we consolidate all documents within FileNet, so nothing is going to be left on a file share or somewhere that is not going to be found down the road. It's very important for the company to have something like that in place, to control every asset of the documents within the enterprise.

It gets rid of paper.

It is perfectly usable as a back-end solution without a user interface through the use of APIs.

When information is available (by having your documents available), your case management is better.

The most valuable feature is the way in which it enables clients and customers to quickly access the content and information that they use for everyday functions.

There is a high degree of usability with this solution. It is highly compatible with our clients' and customers' work environments, making it easy to deploy and implement.

Right now, we're trying to roll out our automation to our branches. It's very, very important for us to do the re-engineering our business process right now from manual to automation. That's pretty much the most important feature.

Automation is one of the best parts of FileNet; second, of course, is the repository being able to actually archive all our documents in there; and then, records management, which we implemented about a year ago.

The most valuable features of FileNet are the document management, records management, and integration with other solutions. We want a system of record and that's what it supplies us with, a system of record that's well supported.

The most valuable features of FileNet are business process automation, and providing our business users access to all of the documents they need and when they need it, and having that ready access to all of the documents that they need to reference to complete their job functions.

It does a 360 view of IBM and views the taxonomy on any documents. It flattens documents so you can see all the attributes of a document on one screen. The taxonomy feature helps with compliance and ISO.

The document collaboration is very good. There is something called Pink Note where departments can collaborate within the document. It has a built-in viewer to see any type of document.

The FileNet user interface is not cumbersome and pretty easy to use. It is easy to search for a document and get to the right place.

The Case Manager doesn't have a difficult process to follow.

It's very robust. We have been using it for the last 15 years and we've never had any opinion to change it or not use it. So far, we have been very happy with it.

We recently upgraded to P8 Version 5.2.1. We find it to be incredibly stable at this point. We find it to be incredibly fast in our particular implementation.

One of the best parts of it is definitely the stability. We have a lot of outside entities that attach to our FileNet infrastructure. Because a lot of it deals with court cases, it's absolutely vital that someone be able to access the information when they need to.

• The uptime
• Stability
• The speed of retrieval

We found that it is incredibly usable and rock solid. FileNet P8 is probably the most usable, extendable option out there in the ECM space.

It's cognitive capabilities and scalability. 

The natural interoperability with IBM Datacap, that is a key component of our solution, as well as with BPM, and WebSphere Portal. That's why we prefer FileNet instead of some other, less world-class solution.

The most valuable feature of FileNet is the capability to manage a large number of various documents, dynamic documents. In our case, we are using mostly transactional documents. It provides the ability to attach all documents related to transactions that we want to manage and provides guaranteed support to the transactional aspect with unstructured content.

It is easy to use. You can put everything in it, such as, documents. It is really easy to access and pretty easy to set up.

I think it's valuable that users are able to create their own content, and they can manage their own sets of tasks, to work at their own pace and get their jobs done.

For me it's the possibility to share and to collaborate, the possibility to connect FileNet with many other IBM products as well. It helps avoid the possibility of creating "island applications." We have an ecosystem where everything can be interconnected. The people are getting used to it.

Resiliency.

The technical support that we get from IBM. 

The straightforward approach to the install.

• It is a stable environment.
• It is feature rich.
• It' has a good user interface.

The Workflow feature is the most valuable feature of FileNet, and then the content management and storage. These give users the ability to quickly store items, retrieve items, and then run workflows on the items and the content in the storage.

The most useful feature is its persistent storage. Also, the full-text search and attribute searching are valuable. It shows a preview of documents, and makes possible small, event-driven automation: creating documents, editing documents, deleting documents, and others.

The workflow. I would say the workflow is pretty good. Also, the flexibility of being able to create custom objects with a lot of domain-specific attributes that we follow.

The most valuable feature is seamless storing and retrieval of documents irrespective of the format of the document

• Extensibility
• Customizability
• The API
• It has a very broad market share and a lot of people know about it.

The features that I have found most valuable include the Data Capture and Case Manager features.

It is very flexible.

• The scanning automation piece.
• Being able to capture documents for retrieval.

FileNet is very user-friendly. I went to Middle East about a year ago and one of the sales guys there gave me a demo with the latest version of the UI. I would love to get into it. If I had to rate the usability on a scale of one to ten I would rate it as a seven or eight for sure. We have business users using and it is quite friendly for them. From a usability perspective, we haven't had any kind of negative feedback. That's quite positive.

It is a very full-fledged ECM product. Starting from data security, workflow management, etc. It has everything, but we are using it just for content management.

• Document storage
• The ability to search
• Check in/check out

The most valuable features for us are Wex (Watson) for search, Datacap for OCR/ICR, and Automation Anywhere for RPA.

The important features to me are that it is stable, scalable, and the integration between this platform and other platforms is very good.

Also, FileNet is now introducing a newer client called IBM Content Integrator, so I think it's flexible.

Also migration. For example, if I want to move from my building to a new building, I have to move the physical server and everything would need to be changed, like network settings, etc. I think FileNet can handle this.

It has the ability to mix document management and process automation. For our customers, it is very attractive that they have a solution which documents their structure and the structure of their data. It also designs the process to complete the automation.

Records management to apply document classification for retention and disposition of business records. Email and instant messages are included.

Document security.

The designing. The design of development is so easy. It's a good product for designing flows, BPMs, and configuring roles.

The best-scaling ECM solution now comes with a beautiful, extendable UI. I hope with the latest push on Case Management, IBM does not forget to flaunt the real beast under the hood, the Content Engine.

The most valuable feature is the guarantee of delivery, although in some cases this guarantee of delivery fails. Development in code appeared to solve this lack.