IBM FlashSystem Customer Service and Technical Support

Ajai Jayakumar
Solution Architect at a tech services company with 501-1,000 employees
When you buy IBM products you subscribe to the technical support as well, so as long as the technical support and subscription are valid, they will support you. We took a five-year support subscription; we have two more years of the product subscription left. As long as the support and subscription are there, they are happy because if there is any technical issue or some format upgrade, IBM is there to support you. View full review »
Gokhan Aricioglu
IT Manager at a financial services firm with 201-500 employees
We recently contacted the technical support and received prompt response. IBM Company has a strong customer service and support organization in my country. View full review »
Storemgr67
Storage Manager at a financial services firm with 10,001+ employees
I will rate their technical support an eight out of ten. If you send them a question, it takes them ten days to come back to you with an answer. But besides this, we've had no other issues. View full review »
Find out what your peers are saying about IBM, Dell EMC, Hewlett Packard Enterprise and others in All-Flash Storage Arrays. Updated: September 2019.
366,756 professionals have used our research since 2012.
Chieftechofficer67
CTO at a tech vendor with 51-200 employees
We have been facing many issues with support. The main dealer here for IBM is not giving us any support. They are useless fellows, and if you raise any IBM issues they are not serious about them. We are fed up with this situation, which is why we are migrating. View full review »
Matthys Booyens
Chief Technology Officer at Inovo
We are happy with the technical support. View full review »
dasdadmin
Storage Administrator at a government with 1,001-5,000 employees
The initial customer technical support was efficient and effective. View full review »
Find out what your peers are saying about IBM, Dell EMC, Hewlett Packard Enterprise and others in All-Flash Storage Arrays. Updated: September 2019.
366,756 professionals have used our research since 2012.
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