IBM FlashSystem Customer Service and Technical Support

C832
COO at a tech services company with 51-200 employees
We have our own engineers trained by IBM and they are certified. I don't really recall many real issues. As I think back, there has been nothing critical where we had to ask IBM to contact their own labs to find a solution. Day-to-day, we have almost no need for IBM to show up for any problem or technical issues. View full review »
Ajai Jayakumar
Solution Architect at a tech services company with 501-1,000 employees
When you buy IBM products you subscribe to the technical support as well, so as long as the technical support and subscription are valid, they will support you. We took a five-year support subscription; we have two more years of the product subscription left. As long as the support and subscription are there, they are happy because if there is any technical issue or some format upgrade, IBM is there to support you. View full review »
Gokhan Aricioglu
IT Manager at a financial services firm with 201-500 employees
We recently contacted the technical support and received prompt response. IBM Company has a strong customer service and support organization in my country. View full review »
Find out what your peers are saying about IBM, Hewlett Packard Enterprise, NetApp and others in NAS. Updated: January 2020.
399,757 professionals have used our research since 2012.
Storemgr67
Storage Manager at a financial services firm with 10,001+ employees
I will rate their technical support an eight out of ten. If you send them a question, it takes them ten days to come back to you with an answer. But besides this, we've had no other issues. View full review »
Chieftechofficer67
CTO at a tech vendor with 51-200 employees
We have been facing many issues with support. The main dealer here for IBM is not giving us any support. They are useless fellows, and if you raise any IBM issues they are not serious about them. We are fed up with this situation, which is why we are migrating. View full review »
Matthys Booyens
Chief Technology Officer at Inovo
We are happy with the technical support. View full review »
reviewer1059243
Senior System & Storage Engineer at a energy/utilities company with 1,001-5,000 employees
- Bad response times View full review »
reviewer744948
Systems Administrator at a tech services company with 11-50 employees
Technical support was okay. We had their support remotely and also from the local support stream. View full review »
dasdadmin
Storage Administrator at a government with 1,001-5,000 employees
The initial customer technical support was efficient and effective. View full review »
Andrey Rogov
CEO at a government with 1-10 employees
They have good technical support. IBM has offices in Ukraine that have knowledgable engineers. They speak Ukrainian. View full review »
Sergio Bulak
Diretor de TI at a tech services company with 51-200 employees
I have never used technical support for this solution. I haven't needed support. View full review »
Find out what your peers are saying about IBM, Hewlett Packard Enterprise, NetApp and others in NAS. Updated: January 2020.
399,757 professionals have used our research since 2012.