Service Delivery Manager at a computer software company with 5,001-10,000 employees
Real User
Enterprise storage product that offers good performance and is suitable for businesses of any size
Pros and Cons
  • "The Flash core models offer amazing performance."
  • "The basic setup can be challenging when it comes to certain IP addresses and the configuration of the IP. You have to go in to different menus to makes changes and ensure it is stable."

What is most valuable?

The Flash core models offer amazing performance.

What needs improvement?

The basic setup can be challenging when it comes to certain IP addresses and the configuration of the IP. You have to go in to different menus to makes changes and ensure it is stable.

Ina future release, we would like to have a better way to install and to configure FlashSystem.

For how long have I used the solution?

I have been using this solution for two years. 

What do I think about the stability of the solution?

I would rate this solution a nine out of ten for stability. I have experienced one problem and that was solved by EBM. It was for a FS 5,200. I had to connect to an IBM i system without some switches. I was the second or third customer who did it, worldwide. They had to make a special patch for it.

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IBM FlashSystem
March 2024
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What do I think about the scalability of the solution?

This is a scalable solution. 

How are customer service and support?

I would rate the technical support for this solution a three out of five. 

How would you rate customer service and support?

Neutral

What's my experience with pricing, setup cost, and licensing?

I would rate the pricing of this solution a four out of five. 

Which other solutions did I evaluate?

We considered Dell PowerStore. From a capability and technology point of view, both solutions are comparable. However, from a price perspective, IBM is 30% cheaper.

What other advice do I have?

I would definitely recommend this solution to other users. It is suitable for many sizes of business due to the options they offer. 

I would rate this solution a nine out of ten as it offers great performance and stability. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
PeerSpot user
Gungor Bingul - PeerSpot reviewer
Head of IT at Korozo
Real User
Top 5
Good Performance, user interface, simple to use and install
Pros and Cons
  • "The price-performance ratio is most valuable."
  • "They don't offer subscription-based payments."

What is our primary use case?

IBM FlashSystem is used for online transaction processing in TP solutions.

What is most valuable?

The price-performance ratio is most valuable.

It is simple to use.

Both the performance and interface are good.

For how long have I used the solution?

We are in our second year of using IBM FlashSystem.

What do I think about the stability of the solution?

IBM FlashSystem is a stable solution.

What do I think about the scalability of the solution?

It is a scalable product.

In our organization, we have more than 1,000 people using this solution.

In general, we plan our investments for three to five years in advance. Because technology evolves every five years, the solution is usually changed after five years. As a result, we had to replace everything.

We don't have any plans to purchase additional licenses in the near future.

How are customer service and support?

We haven't needed any assistance from technical support so far.

Which solution did I use previously and why did I switch?

We use a variety of solutions from Hitachi, EMC, and NEC.

We switched to IBM FlashSystem because of the scalability, it was a beneficial option for us, as well as the price-performance ratio and technology.

They compare the IBM features with those of EMC and HP.

How was the initial setup?

The initial setup is straightforward. It is easy to install.

It takes very little time to deploy. The initial implementation will take two days. The data will then be moved by wifi over a three-week period due to the implementation study.

The installation is being managed by a team of two engineers.

What about the implementation team?

A company called Compro assisted us with the installation. They were good.

What's my experience with pricing, setup cost, and licensing?

They don't offer subscription-based payments. You pay for the license.

What other advice do I have?

I would recommend this solution to anyone else who is interested.

Because technology is evolving at a rapid pace, they should compare the benefits. Of course, solution technology is important, but the most important aspect is service and knowledge.

I would rate IBM FlashSystem a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
IBM FlashSystem
March 2024
Learn what your peers think about IBM FlashSystem. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
768,578 professionals have used our research since 2012.
Storage Infrastructure Engineer at Cambridge Health Alliance
Real User
Flexible, feature rich, and highly scalable
Pros and Cons
  • "IBM FlashSystem is a flexible solution with plenty of features."
  • "The support could improve by allowing you to speak to someone when you call rather than them calling you back. However, once we do have contact with one of their technicians they are excellent."

What is our primary use case?

We are using IBM FlashSystem for data storage at the hospital I work at.

How has it helped my organization?

IBM FlashSystem has benefited our organization because we can mix solid-state drives with spinning drives.

What is most valuable?

IBM FlashSystem is a flexible solution with plenty of features.

For how long have I used the solution?

I have been using IBM FlashSystem for approximately one year.

What do I think about the stability of the solution?

The solution is stable and has good performance.

What do I think about the scalability of the solution?

IBM FlashSystem is highly scalable.

We have approximately 5,000 people using the solution. We plan to continue using this solution in the future.

How are customer service and support?

The support could improve by allowing you to speak to someone when you call rather than them calling you back. However, once we do have contact with one of their technicians they are excellent.

Which solution did I use previously and why did I switch?

We previously used HPE and we are slowly moving towards having them switched with IBMFlashSystem. We have found the IBM FlashSystem to be more flexible.

How was the initial setup?

The installation was a moderate level of difficulty and it took approximately one week.

What about the implementation team?

We do the implementation and maintenance of the solution using our in-house team.

What's my experience with pricing, setup cost, and licensing?

The cost of the IBM FlashSystem is lower than the HPE solution.

What other advice do I have?

IBM FlashSystem provides a very good value.

I rate IBM FlashSystem a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Head, Internal Audit at a financial services firm with 1,001-5,000 employees
Real User
Good interface and documentation, but flash needs improvement
Pros and Cons
  • "When it comes to the interface of the solution we did not encounter any challenges. Additionally, the solution has good documentation."
  • "We had issues when attempting to do a flash, we hope to resolve it soon."

What is our primary use case?

We were using the solution for storing data. Recently we were having problems not being able to do a flash when we attempted. We will need to relay to IBM the challenges with taking the flash. Once this problem is resolved, we can do a better comparison with other solutions.

What is most valuable?

When it comes to the interface of the solution we did not encounter any challenges. Additionally, the solution has good documentation. 

What needs improvement?

We had issues when attempting to do a flash, we hope to resolve it soon.

For how long have I used the solution?

I have used the solution for approximately three years. 

How was the initial setup?

The initial setup of the solution was easy. 

What's my experience with pricing, setup cost, and licensing?

I find the pricing of the solution to be very reasonable. 

Which other solutions did I evaluate?

We are presently evaluating NetApp and this solution. By the time we finished with our evaluations, I will be able to come back to IBM on what challenges we have encountered. We use IBM in all other aspects, including service. That is why we think that combining the IBM storage will be much easier for us than other entirely new solutions.

What other advice do I have?

I rate IBM FlashSystem a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Storemgr67 - PeerSpot reviewer
Storage Manager at a financial services firm with 10,001+ employees
Real User
Top 5
Good compression and deduplication features, good price, and stable
Pros and Cons
  • "The compression and deduplication features are the most valuable."
  • "They can improve its initial configuration. The initial configuration is currently very difficult. There are multiple choices or alternative ways to configure based on the use case and what you are targeting out of the device, that is, more capacity or more performance. These multiple alternatives cause a lot of confusion. They should increase the processing part of the nodes. Currently, you can cluster up to eight nodes. From my experience and the workload that I am facing in my environment currently, I would like to see either a bigger or stronger node or a larger number of nodes that can be clustered together. We formally communicated to them that we need to see either this or that, and they are working on something."

What is our primary use case?

It is block storage. We basically use it for the storage units.

What is most valuable?

The compression and deduplication features are the most valuable. 

What needs improvement?

They can improve its initial configuration. The initial configuration is currently very difficult. There are multiple choices or alternative ways to configure based on the use case and what you are targeting out of the device, that is, more capacity or more performance. These multiple alternatives cause a lot of confusion.

They should increase the processing part of the nodes. Currently, you can cluster up to eight nodes. From my experience and the workload that I am facing in my environment currently, I would like to see either a bigger or stronger node or a larger number of nodes that can be clustered together. We formally communicated to them that we need to see either this or that, and they are working on something.

For how long have I used the solution?

I have been using this solution for 14 to 15 months.

What do I think about the stability of the solution?

If you set it up correctly, it is very stable. After we configured it correctly, we didn't have any issues. I didn't have any issues after the first week of the configuration.

What do I think about the scalability of the solution?

We haven't scaled it yet, but based on the documentation and specification, it is actually scalable.

How are customer service and technical support?

I have been in touch with IBM support, and I did it a lot. Normally, they respond within an acceptable time with a sufficiently detailed answer. Around 90% of the time, you will get the answer straight back. In some rare cases, you need to ask them more. You send them a mail asking to clarify something or get more details about how to do a specific task, but normally, they provide a satisfactory answer.

Which solution did I use previously and why did I switch?

We are a very large bank, and we have a lot of storage devices from multiple vendors. We have devices from Dell EMC, NetApp, and Pure Storage. Every product has its advantages and disadvantages. 

If you are targeting functionality, we get the most functionality from IBM FlashSystem, and then from Pure Storage, and then from Dell EMC boxes. If you are targeting performance, then Dell EMC will come first, then IBM FlashSystem, and then Pure Storage. If you are targeting compression deduplication that will generate more capacity, then Pure Storage will come at number one, IBM FlashSystem will come at number two, and Dell EMC will come at number three.

How was the initial setup?

Its initial configuration is difficult. We went through the books and manuals, but we didn't do it correctly. Therefore, we had to start again from scratch. It took two or three attempts to do it correctly. 

What about the implementation team?

We implemented it on our own. My team is managing all of the storage devices that we have, and there are six of us. IBM is responsible for its maintenance.

What's my experience with pricing, setup cost, and licensing?

Among IBM, Dell EMC, and Pure Storage, IBM is the cheapest. The price is also based on our location, the size of our entity, and our regular annual purchases from them. We are a very big IBM customer, so we normally get very high discounts. We are not a big customer of Pure Storage. We don't buy that much from Pure Storage per year.

Everything is included in the price. There is no extra license for different functions.

What other advice do I have?

I would advise others to get somebody to do it for you. Don't do it yourself, or read the book carefully. Our implementation was complicated, so we ended up doing it multiple times. Other colleagues I know in other institutes have much smaller systems than the one we bought. They implemented it in four hours. So, for complex and big implementations, either get an expert to do it for you or read the documentation multiple times before you start, which we didn't.

I would rate IBM FlashSystem an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Infrastructure Architect Supervisor; Solution Delivery Supervisor at a financial services firm with 1,001-5,000 employees
Real User
Simple licensing, good performance, and easy to use and administer
Pros and Cons
  • "Most of the features for the reduction in data compression are useful. It is also very easy to use and administer. Its performance is also good."
  • "They can include Amazon file system S3 protocol in the upcoming releases. It is a cloud file system. IBM FlashSystem doesn't have this feature in the box for high-end or mid-range. We have got requests for this from customers because we need to use S3 for EDI application storage. At the beginning of every year, IBM releases firmware. When I find any bugs in the firmware during the year, I am unable to find any information from IBM regarding the bug. I need to open a ticket, and the IBM engineering team makes a patch only for me. This patch is not public. By creating a customized patch for a client, they don't really solve the issue for everyone. If multiple users have the same bug, IBM should upload the patch on the official website so that we can download it. IBM FlashSystem has a monitoring tool in the box, but it is not advanced. I need a more advanced tool for more advanced equations and monitoring. All top three storage vendors, that is, EMC, IBM, and Pure Storage, don't have a powerful monitoring tool. To monitor our box to show the statistics for I/Os and latency, I need to pay for extra software. The built-in monitoring storage is not mature enough to handle all requests and generate all reports that I need. They can include the functionality to stretch a cluster natively without using any additional boxes. In addition, there are some features that EMC has integrated with the box. These features are not available in IBM FlashSystem."

What is most valuable?

Most of the features for the reduction in data compression are useful. 

It is also very easy to use and administer. Its performance is also good.

What needs improvement?

They can include Amazon file system S3 protocol in the upcoming releases. It is a cloud file system. IBM FlashSystem doesn't have this feature in the box for high-end or mid-range. We have got requests for this from customers because we need to use S3 for EDI application storage. 

At the beginning of every year, IBM releases firmware. When I find any bugs in the firmware during the year, I am unable to find any information from IBM regarding the bug. I need to open a ticket, and the IBM engineering team makes a patch only for me. This patch is not public. By creating a customized patch for a client, they don't really solve the issue for everyone. If multiple users have the same bug, IBM should upload the patch on the official website so that we can download it.

IBM FlashSystem has a monitoring tool in the box, but it is not advanced. I need a more advanced tool for more advanced equations and monitoring. All top three storage vendors, that is, EMC, IBM, and Pure Storage, don't have a powerful monitoring tool. To monitor our box to show the statistics for I/Os and latency, I need to pay for extra software. The built-in monitoring storage is not mature enough to handle all requests and generate all reports that I need.

They can include the functionality to stretch a cluster natively without using any additional boxes. In addition, there are some features that EMC has integrated with the box. These features are not available in IBM FlashSystem.

For how long have I used the solution?

I have been using this solution for six years.

What do I think about the stability of the solution?

It is stable. 

What do I think about the scalability of the solution?

It is scalable. All projects in my company use the IBM FlashSystem. I am working on high-end storage, not mid-range. I can scale out or scale up. IBM has introduced FlashSystem 9200 to the market in which I can scale SAS disk, NVMe disk, and SSCM disk. I have three options on one box, which are not available with EMC or Pure Storage.

You can also scale out storage in EMC. In Pure Storage, there are issues in scaling. Pure Storage has different boxes like X70, X90, X50, and if I need to scale or upgrade the box, I need to change our controllers. Every Pure Storage box has limited capacity, whereas, for IBM storage, the capacity of the box is not limited.

How are customer service and technical support?

The response of technical support is good.

Which solution did I use previously and why did I switch?

I have used NetApp storage and EMC storage. NetApp storage is very poor and bad. EMC is a good competitor of IBM in the market now, and in terms of the number of customers, EMC is number one. User Interface is the main big difference between IBM and EMC. IBM FlashSystem is very easy and friendly comparatively. EMC is very complicated. 

EMC is also closed, whereas IBM FlashSystem is very open. It provides a lot of communication over the internet for administrating and implementing the storage. I am working on a customer project that has EMC storage, and the customer daily complains regarding EMC Unity or XtremIO.

IBM is integrated with the different operating systems by a native operating system multipath. EMC works with PowerPath multipath. Until recently, EMC didn't have these features in the box, and you had to pay for a multipath license. In new technology and operating system versions of EMC, a separate multipath license is not required.

How was the initial setup?

The initial setup was very easy.

What about the implementation team?

I implemented it. I have experience of ten years in implementing IBM storage. It is very easy to implement. 

What's my experience with pricing, setup cost, and licensing?

The integration is already included in the license cost of IBM FlashSystem. The integration is very easy. You get the IBM storage core with all software, firmware, and upgrades. EMC provides the features in the box, but they are not free for customers. There is a licensing cost for features.

We have yearly licensing, but IBM has also provided a new option where you pay as you go. They provide a big box, and I pay, for example, for 10 terabytes. If I exceed 10 terabytes, IBM will charge for the new storage after 10 terabytes. It is a good opportunity in the market for using the storage as a cloud and paying as you go. 

What other advice do I have?

I work only on high-end storage. Before recommending a solution, I need to know about the workload, that is, application workload, backup workload, and database workload. IBM provides a free workload script that can be applied to any environment, such as Windows, Unix, or Linux. I need to see the I/O performance, and after which, I can provide the best solution for a customer from Pure Storage, EMC, or IBM. 

I would rate IBM FlashSystem a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Ondrej Klivan - PeerSpot reviewer
SENIOR SYSTEM ADMINISTRATOR at TOTAL SERVICE a.s.
Real User
Easy to use, easy to set up, and it is easy to make an update
Pros and Cons
  • "It is simple to make an update."
  • "Customization features must be improved."

What is our primary use case?

We use the solution for our customers for data and backup.

What is most valuable?

It is simple to make an update. When I tried to make an update on IBM Storwize before, it was a little hard. It had a lot of errors. It has improved now. The ease of use is very important for me. Everything works fine. I don't have any issues with the system. It's easy to use, easy to set up, and it works fine.

What needs improvement?

Customization features must be improved.

For how long have I used the solution?

I have been using the solution since it was IBM Storwize. I have been using it for 12 years.

What do I think about the stability of the solution?

I rate the tool’s stability a nine out of ten.

What do I think about the scalability of the solution?

Our customers are medium and enterprise businesses. We provide IT services to our clients. We have 10 to 12 employees who can deploy the solution. Everyone in our organization uses the tool. We have 150 employees. I rate the tool’s scalability an eight or nine out of ten. It serves big capacities.

How are customer service and support?

Since I have been working with the tool for 20 years, I have a good relationship with the support team. It's really easy to get support if I need it. Three to four years ago, when I upgraded the systems connected to the storage, the system went down because of a firmware version mismatch. We worked on it for half a year. The support team helped me through it.

How would you rate customer service and support?

Positive

How was the initial setup?

I rate the ease of setup a ten out of ten. The initial setup is very simple. The implementation takes a day.

What's my experience with pricing, setup cost, and licensing?

I rate the pricing a three out of ten. The tool is cost-efficient. The prices are good.

Which other solutions did I evaluate?

HPE is a competitor.

What other advice do I have?

I have been working with IBM for 20 years. Many people are scared of cloud solutions. They do not want to use it, so they use the products on-premise. I recommend the tool to my clients. Overall, I rate the solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
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PeerSpot user
Product Manager at ZELINKA d.o.o.
Reseller
Top 20
Very stable and easy to configure or use
Pros and Cons
  • "The solution is very easy to configure and use."
  • "The solution's pricing is a bit high so there is room for improvement."

What is our primary use case?

Our company uses the solution for central storage. Every person in our company is served by and accesses the solution. 

We also resell the solution to small business customers.  

What is most valuable?

The solution is very easy to configure and use. 

What needs improvement?

The solution's pricing is a bit high. 

For how long have I used the solution?

I have been using the solution for eight years. 

What do I think about the stability of the solution?

The solution is very stable so stability is rated a ten out of ten. 

What do I think about the scalability of the solution?

The solution is scalable so scalability is rated an eight out of ten. 

How are customer service and support?

Technical support is great so is rated a ten out of ten. 

How would you rate customer service and support?

Positive

How was the initial setup?

We sell the solution to customers who handle their own setups. 

What's my experience with pricing, setup cost, and licensing?

The price is a little bit high so is rated a six out of ten. There is always room for improvement on the solution's price. 

What other advice do I have?

I recommend the solution and rate it a ten out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
Buyer's Guide
Download our free IBM FlashSystem Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2024
Buyer's Guide
Download our free IBM FlashSystem Report and get advice and tips from experienced pros sharing their opinions.