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KashifAdeel
Technology Specialist at InfoTech Group
Real User
Top 20
High performance, thoroughly stable, and easy to scale

Pros and Cons

  • "The performance of IBM FlashSystem is very good. The new technology and high throughput have given us more confidence in the solution. The management of the system has improved and we can control the monitoring system alerts and multiple FlashSystems with the Enterprise Cloud Edition, which is free. The migration of recently stored data to a new flash is much easier. You can move your data because you can utilize it externally."
  • "The technical support in my region is satisfactory but it could improve. Support is very important for customers and downtime is very critical for us. We would like onsite or complete technical support which can help us to minimize our downtime or if problems occur."

What is our primary use case?

We are using IBM FlashSystem as a storage system for core banking operations.

How has it helped my organization?

IBM FlashSystem has improved our company. We run multiple reports for management and it would take more than 12 reports sometimes and more than 18 hours to complete. With IBM FlashSystem the report takes two hours or less than a two-hour on a rotation. We can get our reports very quickly and this is something very valuable to our management.

What is most valuable?

The performance of IBM FlashSystem is very good. The new technology and high throughput have given us more confidence in the solution. The management of the system has improved and we can control the monitoring system alerts and multiple FlashSystems with the Enterprise Cloud Edition, which is free. The migration of recently stored data to a new flash is much easier. You can move your data because you can utilize it externally. Additionally, the front menu of the FlashSystem is very user-friendly and easy to understand.

For how long have I used the solution?

I have been using IBM FlashSystem for approximately one year.

What do I think about the stability of the solution?

The solution is highly stable. We did not receive any errors in the two years since we have been using them. We had one occasion when we had to call IBM for a replacement flashcard, otherwise, we did not have and performance impact or any issue with the FlashSystem.

What do I think about the scalability of the solution?

IBM FlashSystem is scalable as per our organization's requirements. We have also upgraded the capacity after two years and it is working fine and it was quite easy to add more capacity to the existing pool. We can use the same capacity to increase the existing two drives or for the new workload.

I work for medium to large enterprises which use this solution.

How are customer service and support?

The technical support in my region is satisfactory but it could improve. Support is very important for customers and downtime is very critical for us. We would like onsite or complete technical support which can help us to minimize our downtime or if problems occur.

How was the initial setup?

The initial setup was straightforward.

What about the implementation team?

I did the implementation myself.

What other advice do I have?

I rate IBM FlashSystem an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: partner
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PV
Senior System Administrator at a tech services company with 1,001-5,000 employees
Real User
A stable product with good support for our production system data

What is our primary use case?

We use the FlashSystem to store our company data that is used in production systems.

What is most valuable?

The maintenance service and support from IBM is very good.

What needs improvement?

It could be easier to implement. This is an expensive product and if the price were reduced it would be better.

For how long have I used the solution?

We have been using the IBM FlashSystem for a few years.

What do I think about the stability of the solution?

This is absolutely a stable product. However, we will probably not continue to use it in the future. One of the reasons for wanting to switch is the price. Also, technology is evolving and we will probably adopt a hyper-converged solution.

What do I think about the scalability of the solution?

What is our primary use case?

We use the FlashSystem to store our company data that is used in production systems.

What is most valuable?

The maintenance service and support from IBM is very good.

What needs improvement?

It could be easier to implement.

This is an expensive product and if the price were reduced it would be better.

For how long have I used the solution?

We have been using the IBM FlashSystem for a few years.

What do I think about the stability of the solution?

This is absolutely a stable product. However, we will probably not continue to use it in the future. One of the reasons for wanting to switch is the price. Also, technology is evolving and we will probably adopt a hyper-converged solution.

What do I think about the scalability of the solution?

This storage solution is scalable. It is used in production and not directly linked to users. It runs various routines and batches, although the developers and IT interact with this. Together, this is about 50 people.

How are customer service and technical support?

Technical support from IBM is very good.

Which solution did I use previously and why did I switch?

We did not use another similar product prior to this one.

How was the initial setup?

The initial setup is quite complex. To get it in place and configured took about one week.

What about the implementation team?

We deployed with the help of an integrator.

There are three administrators who handle the routine maintenance and the hardware is well maintained by IBM.

What other advice do I have?

In summary, this is a good product and I absolutely recommend it.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Learn what your peers think about IBM FlashSystem. Get advice and tips from experienced pros sharing their opinions. Updated: November 2021.
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PS
Storage Infrastructure Engineer at Cambridge Health Alliance
Real User
Top 10
Flexible, feature rich, and highly scalable

What is our primary use case?

We are using IBM FlashSystem for data storage at the hospital I work at.

How has it helped my organization?

IBM FlashSystem has benefited our organization because we can mix solid-state drives with spinning drives.

What is most valuable?

IBM FlashSystem is a flexible solution with plenty of features.

For how long have I used the solution?

I have been using IBM FlashSystem for approximately one year.

What do I think about the stability of the solution?

The solution is stable and has good performance.

What do I think about the scalability of the solution?

IBM FlashSystem is highly scalable. We have approximately 5,000 people using the solution. We plan to continue using this solution in the future.

How are customer service and

What is our primary use case?

We are using IBM FlashSystem for data storage at the hospital I work at.

How has it helped my organization?

IBM FlashSystem has benefited our organization because we can mix solid-state drives with spinning drives.

What is most valuable?

IBM FlashSystem is a flexible solution with plenty of features.

For how long have I used the solution?

I have been using IBM FlashSystem for approximately one year.

What do I think about the stability of the solution?

The solution is stable and has good performance.

What do I think about the scalability of the solution?

IBM FlashSystem is highly scalable.

We have approximately 5,000 people using the solution. We plan to continue using this solution in the future.

How are customer service and support?

The support could improve by allowing you to speak to someone when you call rather than them calling you back. However, once we do have contact with one of their technicians they are excellent.

Which solution did I use previously and why did I switch?

We previously used HPE and we are slowly moving towards having them switched with IBMFlashSystem. We have found the IBM FlashSystem to be more flexible.

How was the initial setup?

The installation was a moderate level of difficulty and it took approximately one week.

What about the implementation team?

We do the implementation and maintenance of the solution using our in-house team.

What's my experience with pricing, setup cost, and licensing?

The cost of the IBM FlashSystem is lower than the HPE solution.

What other advice do I have?

IBM FlashSystem provides a very good value.

I rate IBM FlashSystem a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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IE
Senior Systems Engineer at a tech services company with 1,001-5,000 employees
MSP
Top 20
Good price, good performance, and useful for data reduction

Pros and Cons

  • "I like most of the features. Its speed, performance, and availability are valuable. We are implementing the data reduction technology the most."
  • "Their technical support needs improvement in terms of reachability for the clients and response times. They should be more responsive and have more online platforms for support. They should make more technical information available online. There could be some kind of documentation community."

What is our primary use case?

We use it for data reduction technology. We are using this solution on-premises, and we are also providing services to customers.

What is most valuable?

I like most of the features. Its speed, performance, and availability are valuable. We are implementing the data reduction technology the most.

What needs improvement?

Their technical support needs improvement in terms of reachability for the clients and response times. They should be more responsive and have more online platforms for support. 

They should make more technical information available online. There could be some kind of documentation community.

For how long have I used the solution?

I have been using this solution for three or four years.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

We are only using one box or enclosure for now. We don't have experience with scaling the systems. Our companies here don't need big systems for now.

How are customer service and technical support?

Their technical support needs improvement.

How was the initial setup?

The initial setup is very simple.

What's my experience with pricing, setup cost, and licensing?

Its price is very good.

What other advice do I have?

I would recommend this solution. I would rate IBM FlashSystem an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
ME
Technology Supervisor at a media company with 1,001-5,000 employees
Real User
Has good availability and performance

Pros and Cons

  • "It's very easy to manage."
  • "The solution is quite expensive. That's one of the downsides to using it."

What is most valuable?

The availability of the product is great.

I appreciate how well it can scale. 

The solution is stable. The performance is quite good.

It's very easy to manage. They make it very, very easy to add notes.

What needs improvement?

The solution is quite expensive. That's one of the downsides to using it. 

For how long have I used the solution?

I've used the solution over the last 12 months at least.

What do I think about the stability of the solution?

The stability is quite good. There are no bugs or glitches. It doesn't crash or freeze. It's a very reliable product.

What do I think about the scalability of the solution?

The scalability of the product is quite good. If a company needs to expand it, it can do so. It's not a problem at all. 

How are customer service and support?

We don't need any external support. We do it on our own.

What's my experience with pricing, setup cost, and licensing?

The cost of the solution is too high. They should work to make it lower.

What other advice do I have?

I'm not sure if the company I work for has any business relationship with IBM. I am just an end-user.

I'd rate the solution at an eight out of ten. It's been quite good overall and I like the capabilities it has. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Joseph Ashong
Head, Internal Audit at a financial services firm with 1,001-5,000 employees
Real User
Top 20
Good interface and documentation, but flash needs improvement

Pros and Cons

  • "When it comes to the interface of the solution we did not encounter any challenges. Additionally, the solution has good documentation."
  • "We had issues when attempting to do a flash, we hope to resolve it soon."

What is our primary use case?

We were using the solution for storing data. Recently we were having problems not being able to do a flash when we attempted. We will need to relay to IBM the challenges with taking the flash. Once this problem is resolved, we can do a better comparison with other solutions.

What is most valuable?

When it comes to the interface of the solution we did not encounter any challenges. Additionally, the solution has good documentation. 

What needs improvement?

We had issues when attempting to do a flash, we hope to resolve it soon.

For how long have I used the solution?

I have used the solution for approximately three years. 

How was the initial setup?

The initial setup of the solution was easy. 

What's my experience with pricing, setup cost, and licensing?

I find the pricing of the solution to be very reasonable. 

Which other solutions did I evaluate?

We are presently evaluating NetApp and this solution. By the time we finished with our evaluations, I will be able to come back to IBM on what challenges we have encountered. We use IBM in all other aspects, including service. That is why we think that combining the IBM storage will be much easier for us than other entirely new solutions.

What other advice do I have?

I rate IBM FlashSystem a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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MJ
Technical Support Manager at a computer software company with 1,001-5,000 employees
Real User
Top 20
Stable and high-performing solution

What is our primary use case?

My primary use case of this solution is an ERP application on finance.

What is most valuable?

The product has no queuing and high ops, speed, and performance.

What needs improvement?

The price is very costly, which could be improved. In the next release, I would like to see some integration with VMware so that storage can be managed directly from a single pane.

For how long have I used the solution?

I have been using IBM Flashsystem for between six months to a year. 

What do I think about the stability of the solution?

This solution is stable and high-performing, causing no hassles or problems.

What do I think about the scalability of the solution?

This product has good scalability, allowing us to scale up as much as we need.

How

What is our primary use case?

My primary use case of this solution is an ERP application on finance.

What is most valuable?

The product has no queuing and high ops, speed, and performance.

What needs improvement?

The price is very costly, which could be improved. In the next release, I would like to see some integration with VMware so that storage can be managed directly from a single pane.

For how long have I used the solution?

I have been using IBM Flashsystem for between six months to a year. 

What do I think about the stability of the solution?

This solution is stable and high-performing, causing no hassles or problems.

What do I think about the scalability of the solution?

This product has good scalability, allowing us to scale up as much as we need.

How was the initial setup?

The initial setup was straightforward with a smooth installation.

What's my experience with pricing, setup cost, and licensing?

The product is available on a perpetual license based on the capacity used and the features required.

What other advice do I have?

If you have the funds and you require speed, this product is the answer. I would rate this solution as nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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RC
Hybrid IT Enterprise Executive at a tech services company with 11-50 employees
Real User
Top 20
Reliable, easy to install, and well documented

What is our primary use case?

I am an IBM reseller and I sell this solution to our clients. I have a lot of knowledge of this solution. Our clients use this solution for database performance.

What is most valuable?

The most valuable feature is reliability.

What needs improvement?

Cloud file sharing is an area that needs improvement.

For how long have I used the solution?

I have been selling this solution since it was released. We sell the whole model, the entire line.

What do I think about the stability of the solution?

IBM FlashSytem is very stable.

What do I think about the scalability of the solution?

This solution is very scalable. We have no issues with the scalability of the IBM FlashSystem.

How are customer service and technical support?

Technical support…

What is our primary use case?

I am an IBM reseller and I sell this solution to our clients. I have a lot of knowledge of this solution.

Our clients use this solution for database performance.

What is most valuable?

The most valuable feature is reliability.

What needs improvement?

Cloud file sharing is an area that needs improvement.

For how long have I used the solution?

I have been selling this solution since it was released.

We sell the whole model, the entire line.

What do I think about the stability of the solution?

IBM FlashSytem is very stable.

What do I think about the scalability of the solution?

This solution is very scalable. We have no issues with the scalability of the IBM FlashSystem.

How are customer service and technical support?

Technical support is complicated.

The technical support can be improved. it should be more automated.

How was the initial setup?

The initial setup is straightforward. 

It is well documented.

What's my experience with pricing, setup cost, and licensing?

You purchase it as a bundle and the price is comparable.

What other advice do I have?

I would rate IBM FlashSystem a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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