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PV
Senior System Administrator at a tech services company with 1,001-5,000 employees
Real User
Top 20
A stable product with good support for our production system data

What is our primary use case?

We use the FlashSystem to store our company data that is used in production systems.

What is most valuable?

The maintenance service and support from IBM is very good.

What needs improvement?

It could be easier to implement. This is an expensive product and if the price were reduced it would be better.

For how long have I used the solution?

We have been using the IBM FlashSystem for a few years.

What do I think about the stability of the solution?

This is absolutely a stable product. However, we will probably not continue to use it in the future. One of the reasons for wanting to switch is the price. Also, technology is evolving and we will probably adopt a hyper-converged solution.

What do I think about the scalability of the solution?

What is our primary use case?

We use the FlashSystem to store our company data that is used in production systems.

What is most valuable?

The maintenance service and support from IBM is very good.

What needs improvement?

It could be easier to implement.

This is an expensive product and if the price were reduced it would be better.

For how long have I used the solution?

We have been using the IBM FlashSystem for a few years.

What do I think about the stability of the solution?

This is absolutely a stable product. However, we will probably not continue to use it in the future. One of the reasons for wanting to switch is the price. Also, technology is evolving and we will probably adopt a hyper-converged solution.

What do I think about the scalability of the solution?

This storage solution is scalable. It is used in production and not directly linked to users. It runs various routines and batches, although the developers and IT interact with this. Together, this is about 50 people.

How are customer service and technical support?

Technical support from IBM is very good.

Which solution did I use previously and why did I switch?

We did not use another similar product prior to this one.

How was the initial setup?

The initial setup is quite complex. To get it in place and configured took about one week.

What about the implementation team?

We deployed with the help of an integrator.

There are three administrators who handle the routine maintenance and the hardware is well maintained by IBM.

What other advice do I have?

In summary, this is a good product and I absolutely recommend it.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IE
Senior Systems Engineer at a tech services company with 1,001-5,000 employees
MSP
Top 20
Good price, good performance, and useful for data reduction

Pros and Cons

  • "I like most of the features. Its speed, performance, and availability are valuable. We are implementing the data reduction technology the most."
  • "Their technical support needs improvement in terms of reachability for the clients and response times. They should be more responsive and have more online platforms for support. They should make more technical information available online. There could be some kind of documentation community."

What is our primary use case?

We use it for data reduction technology. We are using this solution on-premises, and we are also providing services to customers.

What is most valuable?

I like most of the features. Its speed, performance, and availability are valuable. We are implementing the data reduction technology the most.

What needs improvement?

Their technical support needs improvement in terms of reachability for the clients and response times. They should be more responsive and have more online platforms for support. 

They should make more technical information available online. There could be some kind of documentation community.

For how long have I used the solution?

I have been using this solution for three or four years.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

We are only using one box or enclosure for now. We don't have experience with scaling the systems. Our companies here don't need big systems for now.

How are customer service and technical support?

Their technical support needs improvement.

How was the initial setup?

The initial setup is very simple.

What's my experience with pricing, setup cost, and licensing?

Its price is very good.

What other advice do I have?

I would recommend this solution. I would rate IBM FlashSystem an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Joseph Ashong
Head, Internal Audit at a financial services firm with 1,001-5,000 employees
Real User
Top 10
Good interface and documentation, but flash needs improvement

Pros and Cons

  • "When it comes to the interface of the solution we did not encounter any challenges. Additionally, the solution has good documentation."
  • "We had issues when attempting to do a flash, we hope to resolve it soon."

What is our primary use case?

We were using the solution for storing data. Recently we were having problems not being able to do a flash when we attempted. We will need to relay to IBM the challenges with taking the flash. Once this problem is resolved, we can do a better comparison with other solutions.

What is most valuable?

When it comes to the interface of the solution we did not encounter any challenges. Additionally, the solution has good documentation. 

What needs improvement?

We had issues when attempting to do a flash, we hope to resolve it soon.

For how long have I used the solution?

I have used the solution for approximately three years. 

How was the initial setup?

The initial setup of the solution was easy. 

What's my experience with pricing, setup cost, and licensing?

I find the pricing of the solution to be very reasonable. 

Which other solutions did I evaluate?

We are presently evaluating NetApp and this solution. By the time we finished with our evaluations, I will be able to come back to IBM on what challenges we have encountered. We use IBM in all other aspects, including service. That is why we think that combining the IBM storage will be much easier for us than other entirely new solutions.

What other advice do I have?

I rate IBM FlashSystem a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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RC
Hybrid IT Enterprise Executive at a tech services company with 11-50 employees
Real User
Top 20
Reliable, easy to install, and well documented

What is our primary use case?

I am an IBM reseller and I sell this solution to our clients. I have a lot of knowledge of this solution. Our clients use this solution for database performance.

What is most valuable?

The most valuable feature is reliability.

What needs improvement?

Cloud file sharing is an area that needs improvement.

For how long have I used the solution?

I have been selling this solution since it was released. We sell the whole model, the entire line.

What do I think about the stability of the solution?

IBM FlashSytem is very stable.

What do I think about the scalability of the solution?

This solution is very scalable. We have no issues with the scalability of the IBM FlashSystem.

How are customer service and technical support?

Technical support…

What is our primary use case?

I am an IBM reseller and I sell this solution to our clients. I have a lot of knowledge of this solution.

Our clients use this solution for database performance.

What is most valuable?

The most valuable feature is reliability.

What needs improvement?

Cloud file sharing is an area that needs improvement.

For how long have I used the solution?

I have been selling this solution since it was released.

We sell the whole model, the entire line.

What do I think about the stability of the solution?

IBM FlashSytem is very stable.

What do I think about the scalability of the solution?

This solution is very scalable. We have no issues with the scalability of the IBM FlashSystem.

How are customer service and technical support?

Technical support is complicated.

The technical support can be improved. it should be more automated.

How was the initial setup?

The initial setup is straightforward. 

It is well documented.

What's my experience with pricing, setup cost, and licensing?

You purchase it as a bundle and the price is comparable.

What other advice do I have?

I would rate IBM FlashSystem a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Albert Hernaus
Storage Consultant at E-Storage
Real User
Top 5Leaderboard
Flexible, good performance, and scalable

What is our primary use case?

We use this solution for database system storage in our organization.

What is most valuable?

The most valuable features are flexibility and performance.

What needs improvement?

The Data Reduction Pools (DRP) support could be better.

For how long have I used the solution?

I have been using this solution for many years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

I have found the solution to be scalable. We have approximately 1,000 users using the solution in my organization. 

How was the initial setup?

The installation is straightforward. The solution is delivered with an operating system, which can be updated in about half an hour. 

What about

What is our primary use case?

We use this solution for database system storage in our organization.

What is most valuable?

The most valuable features are flexibility and performance.

What needs improvement?

The Data Reduction Pools (DRP) support could be better.

For how long have I used the solution?

I have been using this solution for many years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

I have found the solution to be scalable.

We have approximately 1,000 users using the solution in my organization. 

How was the initial setup?

The installation is straightforward. The solution is delivered with an operating system, which can be updated in about half an hour. 

What about the implementation team?

We did the implementation ourselves.

We have 10 technicians that do the maintenance for the solution.

What's my experience with pricing, setup cost, and licensing?

The solution requires a license and could be less expensive.

What other advice do I have?

I recommend this solution to others.

I rate IBM FlashSystem a nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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AA
Technical Presales Consultant at a tech services company with 201-500 employees
Real User
Top 5
High performance, great technical support, and stable

What is our primary use case?

The solution can be used for backing up data, such as in databases and local clouds.

What is most valuable?

One of the valuable features is the performance, it is one of the best in the market.

For how long have I used the solution?

I have been involved with IBM FlashSystem for approximately four years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

I would recommend this solution. IBM FlashSystem can expand very well, it is scalable.

How are customer service and technical support?

The technical support is very good.

How was the initial setup?

The installation is not easy. You need to have extensive knowledge to handle it.

What about the

What is our primary use case?

The solution can be used for backing up data, such as in databases and local clouds.

What is most valuable?

One of the valuable features is the performance, it is one of the best in the market.

For how long have I used the solution?

I have been involved with IBM FlashSystem for approximately four years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

I would recommend this solution.

IBM FlashSystem can expand very well, it is scalable.

How are customer service and technical support?

The technical support is very good.

How was the initial setup?

The installation is not easy. You need to have extensive knowledge to handle it.

What about the implementation team?

We have a team of three engineers that do the implementation.

What's my experience with pricing, setup cost, and licensing?

Overall the price of the solution is expensive and this includes the license.

What other advice do I have?

I rate IBM FlashSystem a nine out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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