IBM Guardium Data Protection Room for Improvement

Trusted Security Advisor at a tech services company with 501-1,000 employees
The biggest complaint that I hear from customers and users is that using this solution requires database skills, yet it is a security and monitoring tool. Specifically, it is a tool that is used for monitoring the database administrator. The database expert will not want you to implement control on top of him, so you instead need to utilize a person from security. However, security people do not have a complete set of database skills. So, there is always a gap in the administration and the person who is going to manage this tool. As such, the person using this tool feels that it is complicated, doesn't know where to go and what to do. I have heard that the latest version has better support, with better access, and a better GUI that is easier to use than before. At the same time, this is still one of the main concerns that I always hear from the customers. The second most common complaint that I hear is in regards to the support from IBM. Some of the cases are open for a very long time because they do not have local engineers to come and look at the issues. In our region, my company is providing 24/7 support to help close these gaps. This has strengthened our presence in the market, but in other regions, this is still a complaint that customers have. View full review »
Sidney Monteiro
Information Security Analyst at a tech services company with 501-1,000 employees
I have already mentioned to IBM that a primary need is to improve the number of records in the reports above 65,535. View full review »
‎IT Security Analyst at a tech services company with 11-50 employees
Needs easier integration with custom applications. View full review »
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