Quite stable, easy to setup, and it has good support but it does not synchronize well with other ERP tools
Pros and Cons
"The most valuable features are that we can upload documents and download them on demand."
"I would like to have a better and more user-friendly interface."
What is our primary use case?
We are using IBM Kenexa for onboarding employees.
How has it helped my organization?
It reduces the amount of time it takes to share drives and search for a person. It is quicker joining documents when you can just put in a person's name and find the entire onboarding history and recruitment options.
That makes it easy because it's all centralized, it's easy to download and navigate.
What is most valuable?
The most valuable features are that we can upload documents and download them on demand. This is very useful. It could be joining documents, or employment screening, or your employment history.
It's easy enough to upload, find, and retrieve whatever you are looking for.
What needs improvement?
It does not synchronize well with other ERP tools, such as SuccessFactors or Workday.
I would like to have a better and more user-friendly interface. It needs to be a bit more intuitive. It's not as intuitive as SuccessFactors.
In the next release, I would like to see a better user interface, better speed, and a bit more customization without having to reach out to IBM.
What do I think about the stability of the solution?
It is quite stable. There have only been a few IT downtimes.
Also, it is quite dependent upon how SAP functions.
It is more or less stable most of the time and in general, I do not have any problems with stability.
What do I think about the scalability of the solution?
It's pretty scalable. It's currently onboard deployment.
As long as you have the server capacity, it's scalable.
My current team supports approximately 20,000 employees. The data for approximately 20,000 employees is uploaded on it, year on year 20,000 to 25,000 a year. We also have 35 people who are active administrators on any given day.
At this moment, we do not have plans to increase our usage because our hiring has come down due to the COVID. There are no current expansion plans, at least until the middle of 2021 maybe 2022, given the current trend.
How are customer service and technical support?
Technical support has been fantastic. Anything that we raise is generally resolved in 24 hours.
Complicated issues might take a while, but we haven't had many or even any in the last year.
Which solution did I use previously and why did I switch?
I have not used another solution prior to IBM Kenexa. I have been using Kenexa for a while.
How was the initial setup?
The initial setup is pretty straightforward.
The deployment was done in-house.
This solution requires maintenance. We have a team that is designated to maintain this it.
What other advice do I have?
I would recommend this solution to others, but I would say make sure that you have the basic infrastructure and training for the people. It's essential.
I would rate this solution a seven out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.