IBM MaaS360 Room for Improvement

Hans Van Oorschot
Engineer at Caldoo
Sometimes I would like to have local support because a company that provides 24/7 support means that the technical support staff are not always fluent English speakers. My English is not fluent, but it's better to have an English speaker. It's sometimes hard to make yourself understood. We are looking at that now with the single sign-on and MFA, but that's been fairly smooth. View full review »
reviewer1482486
Deputy Manager - Advanced Solutions at a comms service provider with 1,001-5,000 employees
The user interface could definitely use some improvement. It's good enough, albeit pretty basic. However, anybody that is not used to it might require some assistance early on because it is not very intuitive. It is fairly simple to use, yet a little complex to manage. At least, the initial setup is complex to manage. One of the things that I would like to see in the next release is improvements at the account level. it is a little bit difficult to identify the number of licenses that are visible in my account, and to which suite each belongs. If there are four suites, we sometimes have to have segregation. Some users require the full set of enterprise services, whereas some users who are our partners or just employees are just given basic inventory management tools. Being able to identify and account for these licenses would definitely help. This is not related to the actual usage, but rather, it's more of an administrative task. It can be overcome with manual bookkeeping but still, a bit more effort would be needed. If this can be simplified then that would be great. View full review »
Monica Sapp
VP of Information Technology at Queen City Hospice
The look needs to be updated and it could be simpler to use. The portal itself looks old and outdated. I would like to see more automation and better reporting. Their reports are a bit archaic. View full review »
Find out what your peers are saying about IBM, Microsoft, VMware and others in Enterprise Mobility Management (EMM). Updated: January 2021.
456,966 professionals have used our research since 2012.
reviewer1420239
Vice President, Information Technology and Project Management Office at a pharma/biotech company with 51-200 employees
We opted to go with Microsoft Intune because it just seemed to be a more mature and comprehensive enterprise solution, whereas IBM MaaS360 didn't seem to have the necessary breadth to manage all of our equipment. Along with laptops, I've had some BYODs. IBM MaaS360 just didn't seem as mature in our assessment. View full review »
Find out what your peers are saying about IBM, Microsoft, VMware and others in Enterprise Mobility Management (EMM). Updated: January 2021.
456,966 professionals have used our research since 2012.