IBM Maximo Room for Improvement

IT and Product Manager at Sistpelant

IBM Maximo is similar to an ARP. Because it's so massive, you can easily get lost using the application. You need to focus on training the partners and channeling the structure in order to enhance the user experience for the final customers. Deploying IBM Maximo can be really exhausting because, as I mentioned earlier, it's as big as an ARP.

Most of the time, the people working in those environments (even if they don't know how to read data, etc) are trained to focus on maintaining elements and solutions. You cannot give them 25,000 screens with 25 teams and expect them to do everything, even if that would give you plenty of information for further analysis. We're talking about the best asset management solution in the world, so this needs to be taken into practice somehow.

I think the biggest problem is that the application is too big. The solution has plenty of different capabilities, but a lot of the time their partners are not capable enough when it comes to deploying it for their customers; they'll simply just deduce the best they need to. In terms of size, Maximo is a beast, a monster, it's not IBM's fault, I have nothing bad to say about them.

However, there are a few problems that are IBM's fault, but not directly their fault as the solutions are not deployed directly by IBM, they're deployed by the public network. In the end, the partners are the ones working with the final customer, the final customer is the one who inherits that lack of user experience. I think it's more of the partner's fault than IBM's.

Being able to talk to people and understand what they need and adapt their solution in terms of what they need would enhance IBM Maximo. Integrating software, such as Cortana and Google Now would also make the solution more intelligent and easy-to-use. I would also like to see an option to integrate with a new generation architectural modeling solution of your choice, as that would be a good way to enhance the personal experience. People today, are accustomed to seeing graphs and details, so that would go directly to the final user base — directly to the customer. 

In regards to the difficulty of use, I think it would be beneficial to have a lightweight solution for smaller companies. Also, better material capabilities relating to prediction would be a good adjustment, because currently, Maximo controls both the corrective maintenance and preventative maintenance; they even control configuration-based maintenance with integration with larger systems, and management systems as well, but maybe they could even go further. The cloud could solve that issue, including any capability issues as well. To be clear, it's already included, but it should be integrated. 

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UI
Manager OSS & System Admin at a comms service provider with 5,001-10,000 employees

The interface is not very easy or user-friendly and is in need of improvement.

Compared to products like ServiceNow or Jira, it is very difficult to customize Maximo. For example, a layperson is able to customize ServiceNow or Jira to a certain degree, but that is not possible with IBM Maximo. The customizations are code-based and it requires a programmer to do the work.

The licensing model should be much simpler for an organization like us to add more end-users. As it is now, we have to keep looking back at the available licenses.

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BM
Senior Software Quality Analyst at a tech services company with 1,001-5,000 employees

I feel that the interface is a little too complicated with a large number of fields to enter. People don't want to enter a lot of information. Rather, they would like to enter the minimum amount of information required to get the work done. Making it more user-friendly may help in this regard.

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