IBM Maximo Room for Improvement

Manager OSS & System Admin at a comms service provider with 5,001-10,000 employees
The interface is not very easy or user-friendly and is in need of improvement. Compared to products like ServiceNow or Jira, it is very difficult to customize Maximo. For example, a layperson is able to customize ServiceNow or Jira to a certain degree, but that is not possible with IBM Maximo. The customizations are code-based and it requires a programmer to do the work. The licensing model should be much simpler for an organization like us to add more end-users. As it is now, we have to keep looking back at the available licenses. View full review »
Senior Software Quality Analyst at a tech services company with 1,001-5,000 employees
I feel that the interface is a little too complicated with a large number of fields to enter. People don't want to enter a lot of information. Rather, they would like to enter the minimum amount of information required to get the work done. Making it more user-friendly may help in this regard. View full review »