IBM Maximo Overview

IBM Maximo is the #2 ranked solution in our list of top Enterprise Asset Management tools. It is most often compared to ServiceNow: IBM Maximo vs ServiceNow

What is IBM Maximo?
Organizations of all sizes reduce equipment downtime, closely control and track maintenance expenses, cut spare parts inventories.

IBM Maximo is also known as Maximo.

IBM Maximo Buyer's Guide

Download the IBM Maximo Buyer's Guide including reviews and more. Updated: May 2021

IBM Maximo Customers
Royal Boskalis Westminster N.V., DTE Energy, Swedish Match, Projetech, Fingrid, East Coast
IBM Maximo Video

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SamirKhodair
Maximo Manager at FLSmidth Operation & Maintenance
Real User
Top 10Leaderboard
Work order management and scalability enables the businesses' needs to be met

What is our primary use case?

We have fully used Maximo for maintenance and inventory and purchasing management to manage cement factory operations and maintenance for more than 11 years. We have implemented Maximo at seven sites and are still adding sites. All our sites are hosted in one environment using multi-organization and multi-site configurations. We integrate Maximo with a financial system (Navision), and we built dashboards on top of the Maximo database using its business intelligence tool. We have upgraded Maximo twice: once from 6.4 to 7.5, and more recently, from 7.5 to 7.6.

Pros and Cons

  • "The Preventive Maintenance feature, especially in its inspection routines and KPI abilities, is valuable."
  • "Work order management and scalability enables the businesses' needs to be met."
  • "The standard reports that shipped with the package need to be enriched with more advanced reports, especially for the Inventory Management sections."

What other advice do I have?

Most important criteria when selecting a vendor: * Capabilities * Support * Reliability * How will it help the organization's decision-making. * Running costs and starting costs.
Paul Heath
IBM Maximo Control Desk Manager at a tech services company with 51-200 employees
Real User
Reliable and integrated in a single database but needs better dashboards for KPIs

What is our primary use case?

The main use is help desk. But we also use it for asset management, catalog offering, and CNDB.

Pros and Cons

  • "Reliable, very configurable, and it's all integrated in the same database."
  • "It's not user-friendly. It could use shortcuts for frequently requested services."
  • "Areas for improvement include: an enhanced Service Catalog on Mobile; Agent intelligence; better dashboards for KPIs."
  • "It needs full-service visibility. There are a lot of things that are hard for users to find out. For example, the Service Catalog is not too friendly. You really have to know what you're looking for."
  • "It's quite reliable, but new versions often are not too stable. They bring in enhancements but they break other stuff."

What other advice do I have?

They have a preview site where you can log in as a user and try it for yourself. That is a really good way to get a feel for the solution; better than Youtube or whitepapers and things like that. You have a preview site, you log in, and you can try it. I would give Maximo a seven out of 10 because it's good, but it's not too user-friendly, and some of the issues we have come across, the impact to us was a little too much to be coming from a big company such as IBM.
Find out what your peers are saying about IBM Maximo vs. IFS Applications and other solutions. Updated: May 2021.
511,773 professionals have used our research since 2012.
JJ
Lider De Proyecto/Lider Funcional at a comms service provider with 501-1,000 employees
Real User
Its capabilities let us organize our work

What is our primary use case?

It is a software specialized in asset management, but nowadays, it is more than this.

Pros and Cons

  • "We can manage, organize, and track incidents, claims, jobs, tasks, preventive and corrective maintenance, locations, and assets."
  • "​Maximo is very stable. We really do not have problem with stability.​"
  • "We were able to scale perfectly.​"
  • "Its capabilities let us organize our work."
  • "The mobile solution has a lot of room for improvement, especially in geopositioning capabilities, tracking capabilities, and configuration capabilities, in order to let the tech operate online and offline.​"
  • "​Maximo is a big system, so the initial setup is complex."

What other advice do I have?

My recommendations: * Before starting, review your internal processes. It is a good opportunity to update them. * Explore Maximo's add-ons. There are a lot specialized, different industries. * Implement Maximo in parts.
Samir Khodair
Maximo Specialist implemenation at a manufacturing company with 1,001-5,000 employees
Real User
Leaderboard
Gives us control over inventory levels reducing them greatly, but maintenance KPIs need work

Pros and Cons

  • "Preventive maintenance management."
  • "Vendor management needs enhancement."

What other advice do I have?

* Defining your business processes is vital for the success of this product. * End-user training should be implemented according to your processes. * Using Agile methodology fits well with this product, to ensure fast response to business changes.
it_user786771
Space Coast Information Systems, Maximo Consulting and Support
Real User
Enables us to organize, track all routine tasks, and report status to management

Pros and Cons

  • "The large range of configurability of the product is great, since everyone has a different way of doing things."
  • "Revision management of file attachments."

What other advice do I have?

There are add-ons for calibration, scheduler, transportation, service provider, government, oil and gas, asset management configuration, and linear assets. It is a very solid J2EE product with great middleware and webserver; scales very well, and can use one of three RDBMS systems. Refine your maintenance processes, do not skimp on hardware.
Wayde Prejean
Manager IC-Operations, Maximo Administrator at a energy/utilities company with 10,001+ employees
Real User
Leaderboard
Provides warning of upcoming compliance activities and enables us to report on exceptions

Pros and Cons

  • "It is configurable, where you can add extra fields to screens and to the database."
  • "Although you can create notifications with Maximo, the configuration and options could be improved."

What other advice do I have?

I rate it a nine out of 10. If it's not the best EAM product, it is one of the best out there. Make sure that you understand your work/asset management and other processes before trying to implement. Where possible, the product should be configured to fit within your processes, trying to avoid changes to the system that will make it hard to upgrade/update, as IBM provides frequent patches and updates.
Lonnie Stone
The InTechrity Group
Real User
A worldwide enterprise app which can scale easily

Pros and Cons

  • "The ability to configure and integrate it with other solutions for ERP."
  • "The initial setup was complex, because it is a complex product."

What other advice do I have?

Plan out the implementation and involve all levels from users to management. I have used versions 4 through the most current version 7.6, and it keeps getting better. I have been working with Maximo for twelve years. This is the Cadillac of asset management applications.