IBM MQ Customer Service and Technical Support

Sunil Sahoo
Manager at a financial services firm with 10,001+ employees
Our in-house support members are all certified. Most of them have 5 to 10 years of hands-on experience. They don't fall back on IBM for day-to-day support/issues. But if there is a Severity-1, they do log a problem ticket for further expert advises from IBM. We have only had one issue that I can recall from the last four or five years, to do with the file synchronization. To figure it out, it took a few days. Overall, the support has been good. As IBM doesn't have a lot of resources in Malaysia, they rely on India or Singapore region for support sometimes. View full review »
reviewer1302078
Technical Lead at a financial services firm with 10,001+ employees
The bank has been very good in getting good technical resources to help us. There is a specific couple of people in IBM who know our architecture itself. We have what is called a value-add program where, when we have a problem or a service request, it will go through IBM but it will automatically land in the box of one of the experts who knows our architecture very well. We reach the same two people each time. We don't have to explain things to them. View full review »
Abraham Ansah-Cudjoe
Unix/Linux Systems Administrator at a financial services firm with 10,001+ employees
I have never had support for this solution. View full review »
Learn what your peers think about IBM MQ. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
417,803 professionals have used our research since 2012.
reviewer1266369
Senior Developer at a media company with 10,001+ employees
I am satisfied with the support from IBM. To be honest, I used to be an IBM trainer for this product, so I know people there. The only issue I have is that if the product goes out of service, it's difficult to get PMR (Problem Management Report) for it. In production, a lot of businesses tend to stick with the older versions. View full review »
SrinathKatamreddy
Consultant at a transportation company with 10,001+ employees
Support is very good. It is very fast. If an issue is Priority 1 they will respond very quickly and call you. View full review »
reviewer1289778
Enterprise Architect at a tech services company with 11-50 employees
The technical support depends on the kind of request you have. IBM is a big organization, and sometimes it takes time, while other times it's very quick. But what is great is the documentation and they even define some bugs. They have a willingness to describe these as an APAR (authorized program analysis report) on IBM pages and they're easy to find for the solution. View full review »
Srinivas Mamidala
Integration Consultant at Dubai Technology Partners
We haven't had major issues, but whenever we have had an issue we have written to IBM and they have gotten back to us on a timely basis. View full review »
Reviewer397
Principal Solution Specialist at a tech services company with 1,001-5,000 employees
We do not have a direct contact with them. We have a desk line with them, and we have some sort of agreement. They treat us very well. View full review »
George Thomas
Lead Architect at a financial services firm with 1,001-5,000 employees
Their support is very good. IBM MQ is around 20 years old. The technicians have a lot of expertise with it. View full review »
reviewer1181517
Project Manager at a tech services company with 51-200 employees
I would rate IBM technical support as a four (out of five) because they are a big company. If you want to get through all the technical support levels, then you need to spend some time. However, this is normal for such a big company. View full review »
Sanjeev Nirala
Senior Technical Architect at Nagarro
The support is good. They try to resolve problems as quickly as possible. View full review »
Eduardo Cano
Architect & System Engineer at Servicio de Impuestos Internos
The technical support is good. They respond in a timely fashion when we have problems. View full review »
Mohammad Al-Smadi
IBM System Administrator at Arab Bank
I would rate their technical support an eight out of ten. View full review »
Srinivasa Reddy
Assistant Manager at a manufacturing company with 10,001+ employees
We are satisfied with the technical support. View full review »
PrabhasMishra
Technical Manager at MetLife
Support is managed by the vendor management team. This is being taken care by some of the managers. View full review »
reviewer1310736
Manager Specialist Platform (Java) at a tech consulting company with 10,001+ employees
The technical support is good. View full review »
Upendra Rao
Independent Consultant at State Bank of India
The product is stable and reliable. We don't generally have support issues. If the product isn't good, people will say that it's not a good product but the support is good. If it's a good product, you won't need much support. View full review »
reviewer1319070
IT Team Lead at a financial services firm with 10,001+ employees
IBM technical support is good. View full review »
Sergey Sidorov
Chief of Integration Department at a financial services firm with 5,001-10,000 employees
The support from IBM Russia is good. View full review »
Mohamed Ramses
IT Consultant at Ministry of Justice, Kuwait
I only contacted technical support when I wanted to upgrade Windows Server. It's not that easy to move. I had Windows 2008, and I wanted to go to Windows 2012 or '16. You have to reinstall, or there was a solution somebody told me about and that made life easier. View full review »
reviewer1164303
Service Delivery Consultant at a tech services company with 10,001+ employees
I have been in contact with IBM support many times. I am satisfied with the support. View full review »
Soumya Thomas
VP - Accelya Kale Solutions Ltd at Accelya World SLU
No technical issues come to mind. View full review »
Learn what your peers think about IBM MQ. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
417,803 professionals have used our research since 2012.