IBM Netezza Performance Server Customer Service and Technical Support

Kapil Sharma
Technical Lead at a tech services company with 10,001+ employees
I would rate the technical support at seven out of 10. We have our own SLAs and they have their own SLAs and things go around that. If we want to a fix in two days, it might be that they are not able to provide it, until it becomes business critical. View full review »
Leonardo Salvino
Business Intelligence Consultant at a tech services company with 51-200 employees
Customer Service: 6/10 – Some issues about this equipment I had to discover by myself. I think that the vendor did not give me the best support to use the appliance. The machine is excellent, but I had to discover everything by myself as well figure out how to use the equipment in the best way. Technical Support: 6/10 – I don't know if it is related to the SLA of my customer, but I think that the things are not as fast as they should be when we need help. View full review »
Reviewer232198
Database Admin. Manager at a financial services firm with 1,001-5,000 employees
The technical support has degraded overtime, especially after Netezza was bought by IBM. It appears as if some of the Netezza's SMEs left after IBM bought them. View full review »
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SRMGR0987
Senior Manager - Data Quality and Governance with 1,001-5,000 employees
I would rate the tech support a five, on a scale of one to ten. It is obviously not that great. View full review »
Find out what your peers are saying about IBM, Oracle, Micro Focus and others in Data Warehouse. Updated: May 2020.
417,925 professionals have used our research since 2012.