IBM Operational Decision Manager Customer Service and Technical Support

JayBirchmeier
Client Engagement Manager at Apex Process Consultants
I personally don't use the technical support often. Our team has been working with ODM for a long time so we don't typically leverage IBM technical support. View full review »
Prakash RaoShelke
Software Developer at a tech services company with 10,001+ employees
There was a dedicated IBM guy and we contacted him about the XOM issue but we have yet to get a substantive response. He said that it is not in his domain to fix that error. He is from the installation part only. This issue was later resolved. View full review »
Architec71ce
Architect at a energy/utilities company
They're really, really good. We only have the problem of getting them the data that they need because they're basically supporting us from a black box perspective. But besides that, they work day and night to get our problems solved. We're impressed. View full review »
Learn what your peers think about IBM Operational Decision Manager. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
419,214 professionals have used our research since 2012.
DataMana2ddf
Data Manager at a transportation company with 10,001+ employees
The technical support is great. IBM provides whatever we need whenever we ask them. View full review »
Software4331
Software Director with 1,001-5,000 employees
I have used IBM technical support in Peru. It has been really good. View full review »
CEOPresi51a9
CEO/President
I have called technical support once or twice and they fixed the problems. I don't have any issues with tech support. View full review »
Learn what your peers think about IBM Operational Decision Manager. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
419,214 professionals have used our research since 2012.