IBM Operational Decision Manager Reviews

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JayBirchmeier
Real User
Client Engagement Manager at Apex Process Consultants
Jun 20 2019

What is most valuable?

First and foremost for features, what you get out-of-the box is the most valuable. There are other solutions out there on the market, and by far, ODM is the most complete… more»

How has it helped my organization?

As an implementer of IBM Operational Decision Manager, I have helped many customers improve their organization by leveraging ODM. Operational Decision Management is a… more»

What needs improvement?

There is some promise of how decisions could take advantage of machine learning and artificial intelligence (AI). That has been slow to develop. It is still not clear… more»

What's my experience with pricing, setup cost, and licensing?

IBM has offered ODM on Cloud for over three years now. They have a really attractive pricing model that allows our customers to get started very quickly without the need… more»

If you previously used a different solution, which one did you use and why did you switch?

As a consultant, I have seen customers using many different solutions. There are only a few products out there on the market that actually allow business users to manage… more»

What other advice do I have?

It is enterprise scale and provides amazing performance. In a process or case, there is decision logic. Without this tool, the business logic oftentimes gets coded into… more»

Which other solutions did I evaluate?

Out-of-the-box, you get more capabilities with ODM than any other rule product out there. ODM is a proven solution. There is a lot of talk about Decision Model and… more»
Joshua Woods
Real User
Developer at a insurance company with 10,001+ employees
Mar 22 2018

What is most valuable?

The fact that I don't have to deal with business rules, and then our business partners deal with it. I'm a developer, so I don't have to deal with that kind of stuff. I just make the code, then our… more»

How has it helped my organization?

There are absolutely benefits to managing business rules with IBM ODM instead of hard coding them into our applications. They can change things on the fly and they don't have to deal with us in IT. If… more»

What needs improvement?

Merging. If merging could be just like SVN, that would help. It should be a lot simpler. That's the only thing I don't like about ODM, merging from our local computer up to the Decision Server. I feel… more»

If you previously used a different solution, which one did you use and why did you switch?

At the time, we were trying to use an IBM solution for testing, but it wasn't as easy as it could have been. Really, our rule authors, as we call them, we needed them to be able to just get them out… more»

What other advice do I have?

At this point, I would rate this solution a seven out of 10, because I see room for improvement. Regarding advice, it's great if you're going big. Just be careful about the merging.

Which other solutions did I evaluate?

My shortlist was Microsoft. There are so many bugs. It's a little bit annoying. They've gotten a lot better, but I am always a little wary about using certain application suites with them.
Real User
Technical Lead at a healthcare company with 10,001+ employees
Mar 21 2018

What is most valuable?

It's easy to build, easy to adopt for the business. Business can change those rules. I think IBM has done a good job in re-architecting the product with Decision Center as its centralized view, where the business can make changes to the rules dynamically. That's what I like most.

How has it helped my organization?

Hard coding was always a problem, because developers come and go, the teams come and go, the maintenance is always a challenge. You had to document those rules somewhere. If you work as a part of a specific solution, you have to document and maintain those changes every time you do. But with ODM as… more»

What needs improvement?

The initial set of features that I'd like to see are, for an IT guy like me to start building a rule, we end up using a lot of IT tools. But I think there should be more involvement by business. Business should be able to create those rules from scratch. I think Blueworks does it great. I think… more»

What other advice do I have?

With my current organization, because we have so many repeatable processes, repeatable requirements, I strongly feel we need to have a centralized ODM solution. We have had discussions with my leads and my higher-ups. ODM is in line, it is first in line. Obviously this is my preferred ODM solution… more»
Real User
Architect at a energy/utilities company
Aug 20 2018

What is most valuable?

It's very business friendly and rock solid. We manage business rules within this product and the benefit is that businesses can manage these rules themselves.

How has it helped my organization?

The business owns the rules and they're taken away from IT, so business doesn't need to ask IT to implement them, and IT doesn't need to implement them. So the business owns their decisions and their rules, and therefore, finally, they take proper ownership, and model and maintain them properly. In… more»

What needs improvement?

One area for improvement is master data integration. That should be more fluid. The others are hierarchical drop-down lists, and hierarchical master data. We have a few hundred others that I have on the list.

What other advice do I have?

When looking for a vendor I want to have the confidence that they are competent and they have a proper team behind it, that they have a big team. So I know that in 10 years, the product will still be around, and we will not have to rebuild our solutions every two years because they change… more»
Real User
Systems Architect at a tech services company with 1,001-5,000 employees
Mar 25 2018

What is most valuable?

By using ODM, we get rules to our applications, then we get those applications to go to market a lot faster.

How has it helped my organization?

The effects of allowing business users to update business rules instead of IT are business users have a closer relationship with what rules they need and are able to make those rules a lot quicker in the tools that ODM provides than if an… more»

What needs improvement?

Get to the cloud.

If you previously used a different solution, which one did you use and why did you switch?

The decision to purchase ODM was made before I was hired on with my current company.

What other advice do I have?

If you are looking for a good rule solution that is easy to implement if you do your homework, which also has good support, then I would say go for IBM ODM. We are looking into using Decision Server Insights (DSI) within ODM going forward… more»
Real User
Data Manager at a transportation company with 10,001+ employees
Jun 26 2019

What is most valuable?

It is accurate and saves us time. It is very easy to use. We have one person works on it, building our rules, and other people can jump in and help if they need to. It helps in keeping things logical and all in one place.

How has it helped my organization?

It is used by business users in our organization, who are very happy with it. They can make changes on it very easily. It has benefited our organization by having less coding changes. Thus, we save time and don't have to hire as many… more»

What needs improvement?

I would like to have integration of the user interfaces, and they are putting them together in the next version of the solution. There used to be two separate interfaces. Now, they are merging them into one.

What's my experience with pricing, setup cost, and licensing?

We made a lifetime purchase. We purchased it by number of PVUs for our stage and product environments.

What other advice do I have?

We are really happy with it. It is easy to use. We have integrated this solution with other solutions. It was very easy to do, once we had a base to work with. It could help with compliance or governance issues. It just hasn't yet. We hope… more»
Real User
Software Director with 1,001-5,000 employees
Oct 09 2018

How has it helped my organization?

It helps keep our business areas independent, because they can make decisions without IT. It also reduces costs, because we can make the decisions online, in seconds.

What needs improvement?

What I'm really interested in, what I'd really like to see with this technology, is artificial intelligence, RPA. How can that interface with ODM?

What other advice do I have?

We would recommend this solution. We went with this solution from IBM because IBM has a roadmap and because Watson is the best software for artificial intelligence. We expect that our company's efficiency will increase, given the roadmap: ODM, RPA, Watson, etc. And the scalability was also an… more»

Which other solutions did I evaluate?

We looked at a lot of vendors, many open-source products.
Brian Schramke
Consultant
Executive Director Business Process at athenahealth
Mar 20 2018

What is most valuable?

Its ability to use decision tables to codify the rules and manage them better.

How has it helped my organization?

Its ability to untangle hard coded rules and put them in a more manageable structure.

If you previously used a different solution, which one did you use and why did you switch?

We have a homegrown solution. We are switching because it is not scalable nor performing as well as we would like it to.

What other advice do I have?

Most important criteria when selecting a vendor: * Scalability * The ability to migrate away from having developers be the only ones able to create rules. * The ability to free up our resources to look for other sources of rules which… more»

Which other solutions did I evaluate?

I came in at the very end of the decision-making process and do not know who was evaluated.
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What is IBM Operational Decision Manager?

IBM Operational Decision Manager is a comprehensive decision automation platform that helps you discover, capture, analyze, automate and govern rules-based business decisions. Anyone can work with it―from IT to business-line leaders. In seconds, it can authorize a loan, decide on a promotion or detect a cross-sell opportunity with high precision and customization. With IBM Operational Decision Manager, your applications will continuously remain up to date and well aligned with the changing business objectives of your organization. It is available in editions for both cloud and private cloud environments.

Also known as
IBM Operational Decision Management, ILOG JRules, IBM ODM
IBM Operational Decision Manager customers

Odyssey Transportation & Logistics Corporation, Swiss Customs, Athletes' Performance, L_elo, Versicherungskammer Bayern

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