IBM Order Management Overview

What is IBM Order Management?
IBM Order Management orchestrates cross-channel selling and order orchestration processes across a dynamic business network of customers, suppliers, and partners. IBM Order Management provides robust cross-channel functionality that can intelligently broker orders across many disparate systems, provide a global view of all inventory across the supply chain, and help you make changes to business processes based on changing market conditions.

IBM Order Management is also known as Sterling Commerce Order Management, Sterling Order Management.

IBM Order Management Customers
Williams-Sonoma, Telus, Avalara, VolkerHighways, ISE Commerce, Frontline, UniCredit Group
IBM Order Management Video

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Senior Engineer at a retailer with 10,001+ employees
Feb 27, 2017
Tracking orders is easy and it is intuitive. Sometimes when the load gets too much, it's a little slow.

What other advice do I have?

OMS has always made my life easy, waiting for me to track the data and to set it up. When I carry out testing, I have to do lots of dummy data setup, as the data has to track my particular order from where it's gone to which process it has reached and all that; it's very easy. The user interface is too good. There's a course in freelancing where you can get to know about OMS; you can just Google it. You can figure it out yourself.
Principal Consultant at a tech services company with 10,001+ employees
Feb 23, 2016
The Global Inventory visibility when implemented in the right way can pave the way for identifying potential bottlenecks in the supply chain.

What other advice do I have?

Please look at your immediate OMS problems (inventory issues, out of stock issues, promising failure) which you want to solve. But look at your roadmap of the capabilities you want to achieve in the one, three, five year windows. Please look into disruption from outside and within the organization and how your product can easily integrate (standard APIs) with existing and new landscapes.