IBM Predictive Analytics Customer Service and Technical Support

Head of Digital Consulting at a tech services company with 10,001+ employees
I would rate technical support a six out of ten. Compared to other companies like Salesforce, I found that IBM lacked support for professional services. Not in terms of skill, but responsiveness. It may be because it is a larger company and there is a disconnect between the salespeople and the professional services. When you are a consultant, you more often work with the sales team as opposed to the support team, which could be one of the issues we faced. View full review »
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