IBM ProtectTIER Customer Service and Technical Support

Tamas Panda
Project Manager at a tech services company with 10,001+ employees
It is unmanageable. Support would be good. Support should be quick. My other friends are also using this ProtectTIER in other companies. They are not hitting these types of issues. This is integrated because once you use the VPL, then ProtectTIER, several things are well-integrated. If any issues happen, they should be quick to investigate, because there might be a problem on the V7000 side, a problem on the ProtectTIER side, or a problem on the switchboard side. So the support should be more practical and fix the issue quickly. View full review »
Section Head: IT Infrastructure (Networks, Servers and Security) with 51-200 employees
Technical support could be better. The turnaround times can be slow. View full review »
System Administrator at CFAO TECHNOLOGIES
I have a lot of frustration when it comes to technical support from IBM for this solution. There is very little responsivity, and this solution is very, very complex. View full review »
Find out what your peers are saying about IBM, Dell EMC, Hewlett Packard Enterprise and others in Deduplication Software. Updated: October 2019.
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