IBM Rational ClearQuest Overview

What is IBM Rational ClearQuest?

IBM Rational ClearQuest is a fully customizable database workflow application development and production system. It provides flexible change and defect tracking, customizable processes, near real-time reporting and lifecycle traceability for better visibility and control of the software development lifecycle. IBM Rational ClearQuest provides scalable, multiplatform support to any size organization so you can continue to customize processes as your development needs evolve.

IBM Rational ClearQuest is also known as Rational ClearQuest.

IBM Rational ClearQuest Customers

Atos SE, STM, Regence BlueCross BlueShield

IBM Rational ClearQuest Video

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Software Developer at a tech vendor with 11-50 employees
Vendor
It can be adapted to any process flow

What is our primary use case?

ClearQuest is a Defect Tracking system with a highly adaptable state machine together with an easy to use API, which can do all of the functions available in the GUI. This simplifies integration and automation of many steps is why the organization still uses a much older version, as there are no good replacements.

Pros and Cons

  • "The combination of a highly flexible state machine together with a platform independent API enables possibilities to automate many steps that in many systems are manual."
  • "It can be adapted to any process flow and easily be integrated with other in-house tools using the ClearQuest API."
  • "Lack of a modern web interface compared to other systems might discourage customers."
Senior Software Engineer at a engineering company with 10,001+ employees
Vendor
Tracks change requests, problems, and physical asset management. I would like to see data type for floating point numbers.

What other advice do I have?

I would not recommend this solution to others. It is not worth the cost.
Splunk SME and DevOps Expert at a tech services company with 10,001+ employees
Real User
You can do customizations for a project or ticket management system. I would like to see more dynamic and lightweight web forms.

What other advice do I have?

It is a good workflow solution. It is more suitable for engagements with large heterogeneous teams and tools such as incident management and ITSM/MSPS integrated systems.
Senior Manager of Infrastructure at a retailer with 10,001+ employees
Vendor
I value the ease of customization and the overall cost model.

What is most valuable?

Ease of customization Overall cost model

How has it helped my organization?

This enabled us to completely migrate from paper-based forms to electronic forms for a number of business areas.

What needs improvement?

The user interface could benefit from a more modern look and feel.

For how long have I used the solution?

I have used the product for 10 years.

What do I think about the stability of the solution?

I did not encounter any stability issues.

What do I think about the scalability of the solution?

I found it to be highly scalable.

How are customer service and technical support?

Technical support has been great.

Which solution did I use previously and why did I switch?

We previously used Lotus Notes Workflow.

How was the initial