IBM Rational DOORS Customer Service and Technical Support

Juergen Albrecht
System Engineer / Requirements Engineer / Managing Director at CCC Systems Engineering Suisse GmbH
In the past, I had a reason to contact IBM technical support, but I wasn't impressed. It was a lousy service. There is no question the technical support can be improved. It might not be a bad idea. The funny thing is that since IBM took over Telelogic and some of the guys from Telelogic have been moved over to IBM. If you get the ones who still work for Telelogic, you get fine and proper service and resolutions. But if you do not have the luck to reach one of the Telelogic people and you reach one of the ordinary IBM people, it is the worst case and you probably will not get what you need. View full review »
reviewer1150074
General Manager & Founder/consultant at a tech services company with 501-1,000 employees
I have never spoken with anyone at IBM's support. View full review »
Ian Hobson
Director at Innovation & Design Engineering Ltd
I have not personally contacted technical support but the feedback that I have heard is that it is like all tech support. It is normally about relationships with the technical support people. The response time is pretty standard, being a couple of weeks. In Australia, they're 24 hours and normally pretty good in terms of responding quickly. View full review »
Find out what your peers are saying about IBM, Atlassian, Jama and others in Application Requirements Management. Updated: March 2020.
406,312 professionals have used our research since 2012.
DevoPLM544
PLM Development at a transportation company with 10,001+ employees
We have our own in-house experts who are quite helpful and responsive. I do not know if they have any experience dealing with the IBM technical support team. View full review »
GuillaumeRAYNAUD
Corporate Engineering at a manufacturing company with 10,001+ employees
Our technical support is managed internally. We don't have access directly to IBM. View full review »
Find out what your peers are saying about IBM, Atlassian, Jama and others in Application Requirements Management. Updated: March 2020.
406,312 professionals have used our research since 2012.