IBM Rational DOORS Next Generation Customer Service and Technical Support

CIO at a comms service provider with 501-1,000 employees
In the beginning, we had to contact the technical support many times. Generally, when we have serious issues, it gets escalated to a higher level. I have had good experience with the support technicians, as they wer very knowledgeable and were able to resolve the issues. The only problem would be is that it can take a lot of time that issue is resolved depending on the nature of issue. View full review »
Greg Mazalo
Associate Director Systems Engineering & Safety Assurance at AECOM Technology Corporation
Not involved in this aspect. But again you would require a facilitator (DOORS Expert) to provide ongoing support, IBM just provide the licence. View full review »
CEO at a manufacturing company with 10,001+ employees
I'd rate technical support eight out of ten. Usually, you will get a response in one day, and at maximum within two or three days. View full review »
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