IBM Rational DOORS Next Generation Customer Service and Technical Support
In the beginning, we had to contact the technical support many times. Generally, when we have serious issues, it gets escalated to a higher level. I have had good experience with the support technicians, as they wer very knowledgeable and were able to resolve the issues. The only problem would be is that it can take a lot of time that issue is resolved depending on the nature of issue. View full review »
Not involved in this aspect. But again you would require a facilitator (DOORS Expert) to provide ongoing support, IBM just provide the licence. View full review »
I'd rate technical support eight out of ten. Usually, you will get a response in one day, and at maximum within two or three days. View full review »
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