IBM Rational Test Workbench Customer Service and Support
RC
Rekha Chotara
IT Analyst at Tata Consultancy Services
Customer Service:
Customer service is excellent. It has 24/7 customer support.
Technical Support:Technical support is excellent. It has 24/7 technical support. For any issue related to the tool, we log PMR. The IBM team reviews the PMR and the issue turns into a defect, then typically within four to five days, they release hot fixes for the identified defect.
View full review »KJ
KashifJamil
CEO at a tech consulting company with 11-50 employees
Technical support from IBM is very good.
View full review »Buyer's Guide
Performance Testing Tools
April 2024
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